Email verification problems
Dear Mashriq Digital Bank and Pakistan Up Team,
I am extremely disappointed and frustrated with the way my issue has been handled. This has been one of the worst customer service experiences I have ever faced
For the past 20 days, I have been unable to complete my email verification. I have repeatedly tried to resolve the issue through the available channels, including sending emails and submitting complaints, but I have received no meaningful response or resolution.
What is even more disappointing is that my emails and complaints appear to be completely ignored. As an overseas Pakistani, I trusted Mashriq Pakistan and made the decision to open an account with your service. Unfortunately, this experience has made me seriously question that decision.
I should not have to spend 20 days trying to get a basic email-verification issue resolved. If customers cannot receive a response to their complaints, then what support is actually available to them?
I am extremely disappointed and frustrated with the way my issue has been handled. This has been one of the worst customer service experiences I have ever faced
For the past 20 days, I have been unable to complete my email verification. I have repeatedly tried to resolve the issue through the available channels, including sending emails and submitting complaints, but I have received no meaningful response or resolution.
What is even more disappointing is that my emails and complaints appear to be completely ignored. As an overseas Pakistani, I trusted Mashriq Pakistan and made the decision to open an account with your service. Unfortunately, this experience has made me seriously question that decision.
I should not have to spend 20 days trying to get a basic email-verification issue resolved. If customers cannot receive a response to their complaints, then what support is actually available to them?
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Mandatory Biometrics
The new mandatory biometric login requirement with no alternative login options has completely ruined the mobile banking experience. My current device has biometric option built in but broken. And there’s no alternative login options. Not even two factor authentication or anything. I can’t even access my account on my phone anymore. Updates should improve the banking experience, not make it a pain.
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Response from developer
Hi Hakk2000, We sincerely regret the inconvenience caused and extend our apologies for your experience. This is not what we aim to deliver. Please write to us at smfeedback@mashreq.com with your details, quoting reference number #635020 , and our team will assist you at the earliest.
Best bank not just in UAE, but the whole world.
I bank with many banks globally but there is no bank like Mashreq. Keep up the good work.
Response from developer
Dear Seth Qasim, Thank you for your positive feedback. We are delighted to know that you are enjoying your experience with us. Your support and appreciation encourage us to continue delivering the best possible service. Regards, Mashreq
So bad
My deposit always missing
Not recommended
The app and overall banking experience are very confusing. The design is not intuitive, and even simple things are difficult to find. You can eventually figure it out, but it takes far more time than it should.
The biggest problem, however, is customer support. It is almost impossible to reach a real person. I have been trying for two days without success. Everything seems designed to make you give up or force you to visit a branch in person.
I don’t know if other banks in the UAE are better, but I am 100% dissatisfied with Mashreq and cannot recommend it based on my experience.
The biggest problem, however, is customer support. It is almost impossible to reach a real person. I have been trying for two days without success. Everything seems designed to make you give up or force you to visit a branch in person.
I don’t know if other banks in the UAE are better, but I am 100% dissatisfied with Mashreq and cannot recommend it based on my experience.
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