Impossible to reach a live person
Ai agent is broken and unintelligent. Impossible to speak to an actual human being. Will be closing all my cards and account. Will strongly recommend to avoid this bank at all costs.
Ali
I’m user land I’m so satisfied
Nice service
Super
Машрек самый лучший банк
Спасибо банку Машрек, очень приятно пользоваться вашим приложением ну и конечно самим банком. Всегда рекомендую вас своим друзьям и родственникам. Продолжайте своё дело вы лучшие. Желаю вам только успехов и процветания.
Response from developer
Dear сппжн, Thank you for your positive feedback. We are delighted to know that you are enjoying your experience with us. Your support and appreciation encourage us to continue delivering the best possible service. Regards, Mashreq
Impossible to log in
My iPhone's Face ID module is broken (it stopped reading my face). Now I can't log into the bank because of the new mandatory biometrics requirement open the app. I can't even see my balance in the bank's web version. How can I access the bank? Why aren't there any alternative login methods? For example, via UAE Pass?
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Response from developer
Hi Anvishnevskay, We apologise for any inconvenience caused. We would like to inform you that for security purposes, biometric authentication is mandatory to access the app. However, we acknowledge your concern and want to set things right for you. Please share your details with us at smfeedback@mashreq.com with reference number #644485,, and our team will take this up on priority. Regards, Mashreq
