Email verification problems
Dear Mashriq Digital Bank and Pakistan Up Team,
I am extremely disappointed and frustrated with the way my issue has been handled. This has been one of the worst customer service experiences I have ever faced
For the past 20 days, I have been unable to complete my email verification. I have repeatedly tried to resolve the issue through the available channels, including sending emails and submitting complaints, but I have received no meaningful response or resolution.
What is even more disappointing is that my emails and complaints appear to be completely ignored. As an overseas Pakistani, I trusted Mashriq Pakistan and made the decision to open an account with your service. Unfortunately, this experience has made me seriously question that decision.
I should not have to spend 20 days trying to get a basic email-verification issue resolved. If customers cannot receive a response to their complaints, then what support is actually available to them?
I am extremely disappointed and frustrated with the way my issue has been handled. This has been one of the worst customer service experiences I have ever faced
For the past 20 days, I have been unable to complete my email verification. I have repeatedly tried to resolve the issue through the available channels, including sending emails and submitting complaints, but I have received no meaningful response or resolution.
What is even more disappointing is that my emails and complaints appear to be completely ignored. As an overseas Pakistani, I trusted Mashriq Pakistan and made the decision to open an account with your service. Unfortunately, this experience has made me seriously question that decision.
I should not have to spend 20 days trying to get a basic email-verification issue resolved. If customers cannot receive a response to their complaints, then what support is actually available to them?
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Mandatory Biometrics
The new mandatory biometric login requirement with no alternative login options has completely ruined the mobile banking experience. My current device has biometric option built in but broken. And there’s no alternative login options. Not even two factor authentication or anything. I can’t even access my account on my phone anymore. Updates should improve the banking experience, not make it a pain.
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Response from developer
Hi Hakk2000, We sincerely regret the inconvenience caused and extend our apologies for your experience. This is not what we aim to deliver. Please write to us at smfeedback@mashreq.com with your details, quoting reference number #635020 , and our team will assist you at the earliest.
Best bank not just in UAE, but the whole world.
I bank with many banks globally but there is no bank like Mashreq. Keep up the good work.
Response from developer
Dear Seth Qasim, Thank you for your positive feedback. We are delighted to know that you are enjoying your experience with us. Your support and appreciation encourage us to continue delivering the best possible service. Regards, Mashreq
So bad
My deposit always missing
Not recommended
The app and overall banking experience are very confusing. The design is not intuitive, and even simple things are difficult to find. You can eventually figure it out, but it takes far more time than it should.
The biggest problem, however, is customer support. It is almost impossible to reach a real person. I have been trying for two days without success. Everything seems designed to make you give up or force you to visit a branch in person.
I don’t know if other banks in the UAE are better, but I am 100% dissatisfied with Mashreq and cannot recommend it based on my experience.
The biggest problem, however, is customer support. It is almost impossible to reach a real person. I have been trying for two days without success. Everything seems designed to make you give up or force you to visit a branch in person.
I don’t know if other banks in the UAE are better, but I am 100% dissatisfied with Mashreq and cannot recommend it based on my experience.
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Error Creating Account
I have tried more than 10 times to create an account, but it still doesn’t work. I have already activated my credit card, yet I am unable to create an account through either the app or the website.
I also tried calling customer support. Unfortunately, there was no response or resolution. One thing I did notice is that, even without solving my issue, I still receive calls about loan offers.
I spoke to two credit card representatives and explained the problem to both of them. They assured me that they would escalate the issue, but I have not received any update or response.
I also reached out through Instagram, but I did not receive a clear or helpful response.
What am I supposed to do if I am unable to make my payment on time because I cannot access my account? I do not want to be held responsible for late payment charges when I have made every effort to resolve this issue.
I kindly request that someone contact me as soon as possible and help resolve this matter.
Thank you.
I also tried calling customer support. Unfortunately, there was no response or resolution. One thing I did notice is that, even without solving my issue, I still receive calls about loan offers.
I spoke to two credit card representatives and explained the problem to both of them. They assured me that they would escalate the issue, but I have not received any update or response.
I also reached out through Instagram, but I did not receive a clear or helpful response.
What am I supposed to do if I am unable to make my payment on time because I cannot access my account? I do not want to be held responsible for late payment charges when I have made every effort to resolve this issue.
I kindly request that someone contact me as soon as possible and help resolve this matter.
Thank you.
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Top saving rate
User friendly application process. Great bonus for becoming a client and top interest rates on savings!
Response from developer
Hello Human Planet Earth, We are committed to providing every customer with the best banking experience and we are constantly striving to make sure that every customer feels taken care of. Thank you for the 5-star review. Regards, Mashreq
Digital bank platform that works
It’s great to see a local bank with a digital platform that truly works. Almost every banking service can be completed through the app, and most actions are processed instantly. The app is intuitive, reliable, and makes managing my banking and investment needs very convenient. I’m very happy with the overall experience.
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Response from developer
Dear Rashoood, Thank you for your positive feedback. We are delighted to know that you are enjoying your experience with us. Your support and appreciation encourage us to continue delivering the best possible service. Regards, Mashreq
Mr
Amazing application
Bad, really bad Service
I had to take an urgent flight to see my husband, I transferred money from my savings account to my current account. It’s been hours, i have been trying to reach them, only some some virtual assistance is there and it’s repeating same thing over and over again and there is no customer representative with whom i can speak with. I am stuck, my funds are not showing even though it says transferred and even deducted from my savings account and not visible in my current account. Poor service and banking system, very disappointing.
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Terrible
This is probably the worst banking app I’ve ever used.
Response from developer
Hi Settheseen, Sorry to hear about your experience. We’d like to review this and support you further. Kindly share your details at smfeedback@mashreq.com with reference number #612231, and our team will get in touch with you soon.
Good service
Good service
WORST BANK NOT RECOMMENDED
First, Customer Service will reply to your email like they are automated, no action taken, only a reply to your email about what is right for them then they will sent you an sms saying your case has been resolved. Second, a never ending fees. They charged me on the 22nd of May for for the breach of minimum balance then today 8th of June, they charged me again for the Fall Below Fees after maintaining their min balance requirement. No explanation on how these fees applied? Deduction for Breach of min balance and Fall Below fees in just 16 days? TOTALLY DISAPPOINTED!!! You probably thinking one customer you lost means nothing to your company, but to that one person you don't have any idea how much that money means. TO EVERYONE, THIS BANK IS NOT RECOMMENDED!!
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Very disappointing experience with Mashreq.
A transfer of AED 300 was sent to my account on 27 May, and despite receiving the notification, the money was never credited to my account. I have contacted customer service multiple times, yet the issue remains unresolved.
What is even more frustrating is that I was repeatedly told that the transfer from 27 May and another transfer from 2 June were the same transaction. They were not. I only received the money sent on 2 June. The transfer from 27 May is still missing.
AED 300 may not seem like much to a bank, but it is hard-earned money and important to me. Instead of properly investigating the issue, I have spent days following up and explaining the same situation over and over again.
This experience has seriously damaged my trust in Mashreq. I expected better customer service, better communication, and a faster resolution. I would not recommend this bank based on my experience.
What is even more frustrating is that I was repeatedly told that the transfer from 27 May and another transfer from 2 June were the same transaction. They were not. I only received the money sent on 2 June. The transfer from 27 May is still missing.
AED 300 may not seem like much to a bank, but it is hard-earned money and important to me. Instead of properly investigating the issue, I have spent days following up and explaining the same situation over and over again.
This experience has seriously damaged my trust in Mashreq. I expected better customer service, better communication, and a faster resolution. I would not recommend this bank based on my experience.
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Mashreq bank international transfer
Very quick and easy to transfer
Response from developer
Dear Rumbro, Thank you for sharing your positive review with us. We deliver the best possible services to our customers and are delighted to hear we met your expectations. Regards, Mashreq
Nice
Good
User friendly
🤍🤍🤍🤍🤍
تطبيق سيئ دا
تطبيق سيئ جداً بالاضافه لخدمه العملاء عبر الهاتف سيئه جدا ولا يوجد من يساعدك او يحل مشكلتك
Account deductions and lack of transparency
I am not satisfied with my experience with my account. I have repeatedly noticed unexplained or “hidden” charges deducted from my account without any prior notification or clear explanation.
In addition, whenever I transfer money from my savings account to my current account, the funds sometimes disappear or are not reflected correctly. Although I receive confirmation messages that the transfer was made, when I check my account afterwards, the balance shows as zero or the money is missing.
Whenever I raise a complaint about these issues, the response is usually that “someone may have accessed the account,” without proper investigation or accountability. This has happened more than once, and each time I have had to follow up multiple times without receiving a proper resolution.
Customer support is also very poor. Calls are often not answered, and email responses take more than three days, which is unacceptable for financial-related issues.
Overall, this is the worst banking experience I have had due to repeated unresolved issues, lack of transparency, and poor customer service.
In addition, whenever I transfer money from my savings account to my current account, the funds sometimes disappear or are not reflected correctly. Although I receive confirmation messages that the transfer was made, when I check my account afterwards, the balance shows as zero or the money is missing.
Whenever I raise a complaint about these issues, the response is usually that “someone may have accessed the account,” without proper investigation or accountability. This has happened more than once, and each time I have had to follow up multiple times without receiving a proper resolution.
Customer support is also very poor. Calls are often not answered, and email responses take more than three days, which is unacceptable for financial-related issues.
Overall, this is the worst banking experience I have had due to repeated unresolved issues, lack of transparency, and poor customer service.
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worst experience, no support, terrible app
1. Terrible and unintuitive mobile app.
2. You won't get any support, not through the app, the hotline, or WhatsApp. All you get are meaningless automated responses that are completely useless.
3. Terrible exchange rate. I was charged in dollars, and they charged me 3.80, while other banks charge a maximum of 3.70.
2. You won't get any support, not through the app, the hotline, or WhatsApp. All you get are meaningless automated responses that are completely useless.
3. Terrible exchange rate. I was charged in dollars, and they charged me 3.80, while other banks charge a maximum of 3.70.
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