Don’t.
180 bucks for a 12 year old car?!?
Problema para acceder a mi cuenta
Entro a la app y directamente e manda a cotizar otra aseguranza, no me deja iniciar sesión.
Policy went up
So my policy with Root insurance went up after renewing my policy it jumped up $50, so this will be my last month with this insurance company. I am going to cancel my policy.
Apple Wallet?
The app works well however showing the insurance card to someone (like during an inspection) can take some time to pull up bc of email and sms verification. Please consider adding the feature to let customers add their insurance card to Apple Wallet. Thanks!
horrible insurance
I bought root for my first car insurance never having insurance or license yet they added a driving test feature scored fine on it even tho i wasn’t driving it recorded me in different cars after taking 148$ out they canceled my insurance the driving score was at 7/10 i called and said it’s only been a week of having insurance i haven’t got my license yet or the car registered and ive only had insurance for a week could i get a refund they took the 148$ and i didn’t have insurance for even a week let alone even drive yet , horrible experience for a new driver worst insurance on the market
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Location not working
I can’t get the location services to work at all. Switched from Samsung which has never given me issues with managing my settings the way I want, especially with what services I allow it to access, but day 1 that I switch back to Apple after years my insurance is probably going to go up! I can’t for the life of me figure out how to fix it because the app never prompted me to allow location, it was automatically denied and there’s no way for me to add it. From my understanding, the app itself must prompt you in order to enable it and that simply isn’t happening.
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Payment loading
I been trying to start my insurance with them and I had been stuck on the loading payment screen I try many phones and computers and talk to my bank. It still don’t work it just keep loading we try contacting support all they say is keep trying the app no help at all.
It’s ok
Can’t find how to sign out. Is this the same for everyone, because it’s too difficult to log back in? 🤷🏻♀️ lol
Terrible app
The app will not let me log on because it says it’s out of date, I clicked the link to update it and it shows no updates available or. I’m stuck with a useless app
So bad
Estoy muy decepcionado con Root Insurance. Antes de la fecha de renovación solicité que mi póliza no se renovara automáticamente. A pesar de mi solicitud, la póliza fue renovada y posteriormente tuve que cancelarla yo mismo. Lo peor es que me cobraron aproximadamente el 10% de la póliza como cargo por cancelación, aun cuando el problema se originó porque no respetaron mi solicitud de no renovar. Me comuniqué con servicio al cliente, pero no obtuve una solución satisfactoria. No recomendaría esta compañía a quienes buscan un proceso claro y transparente para cancelar o evitar renovaciones automáticas.
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Total Waste of Time for Gig Drivers /Beware the Glitchy Distraction Test
I was really excited to switch to this insurance and was fully prepared to do well on their driving test to get a good rate. Since I drive for Uber, I didn't think much of the "distraction score" metric at firstbut that was a massive mistake.
Overall, my regular scores were actually solid: my total test score was a 7 out of 10, and my braking score was an 8. However, because of my job, my distraction score was a 4, which is pretty low and ended up ruining my average. The policy stated the driving test was supposed to last a full month, but they cut my test short and abruptly denied me coverage solely based on that low distraction rating.Here is the catch: as an Uber driver, my phone is constantly active for work. Apparently, even just playing music or having your phone screen active for navigation counts heavily against you.When I reached out to customer support to explain that I am a gig driver and that the app was misinterpreting necessary phone activity as distracted driving, they completely brushed me off and said they couldn't do anything for me. To make matters worse, they then decided to inform me that there is a "passenger button" you can press to pause tracking if someone else is driving or if you're in a different car. Nobody explained that feature to me beforehand, and by then, it was already too late.If you drive for Uber, Lyft, or any delivery app or if you simply like to play music from your phone and can't completely lock your screen away while driving do not get this insurance. They will track your work activity as a violation, cut your test short without warning, and offer zero support when you call. This has apparently happened to way too many people. Save yourself the frustration and look elsewhere.
Overall, my regular scores were actually solid: my total test score was a 7 out of 10, and my braking score was an 8. However, because of my job, my distraction score was a 4, which is pretty low and ended up ruining my average. The policy stated the driving test was supposed to last a full month, but they cut my test short and abruptly denied me coverage solely based on that low distraction rating.Here is the catch: as an Uber driver, my phone is constantly active for work. Apparently, even just playing music or having your phone screen active for navigation counts heavily against you.When I reached out to customer support to explain that I am a gig driver and that the app was misinterpreting necessary phone activity as distracted driving, they completely brushed me off and said they couldn't do anything for me. To make matters worse, they then decided to inform me that there is a "passenger button" you can press to pause tracking if someone else is driving or if you're in a different car. Nobody explained that feature to me beforehand, and by then, it was already too late.If you drive for Uber, Lyft, or any delivery app or if you simply like to play music from your phone and can't completely lock your screen away while driving do not get this insurance. They will track your work activity as a violation, cut your test short without warning, and offer zero support when you call. This has apparently happened to way too many people. Save yourself the frustration and look elsewhere.
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What does “Better Insurance” mean?
Absolute dog feces of an app. Glitches, failures, prevention of being able to make changes fo my policy. It feels MALICIOUS how the app loads my "bill" in seconds but the moment I want to add a vehicle and give you guys more money, it won't work at all. Im tired of it and im not the only one. same experiance on Sumsung S24 ultra on Verizon service and a Iphone 17 on T-mobile. Both updated. Both good service. Absolute Dog feces.
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Absurd anti consumer fees and pricing
75$ fees for reinstatement, 80$ increase with a safe driving score. very anti consumer approach. Not to mention the bait and switch on pricing with near excellent driving scores.
So I just switched to a competitor that offers more for less. Not to mention they basically forced my partner and I away as customers by charging us almost 3 times our monthly premium.
✌🏻
So I just switched to a competitor that offers more for less. Not to mention they basically forced my partner and I away as customers by charging us almost 3 times our monthly premium.
✌🏻
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WORST INSURANCE COMPANY EVER
I was with for years! I didn’t notice that they kept on increasing my monthly bill. I reached out a received a very vague response as to why. I cancelled my subscription and switched to progressive which had MUCH better prices. They lied and reported my info to the DMV stating I didn’t have insurance converge when I STATED I was switching. Now I get a letter in the mail saying my license will be suspended because I didn’t have coverage. They never reached out, or called or anything to confirm my insurance switch. I’ll NEVER recommend ROOT and everyone I speak to I tell them to avoid this scam company.
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Easy switch
Switched because they sponsor in INDYCAR
This app doesn’t work at all
Worst experience ever with an app I can’t believe in 2026, They can’t figure out how to work their application correctly. It worked fine at first, but since earlier this year it requires a two-step verification and is unable to send a text to two different phone line. Wasted over 30 minutes on the phone with them twice so far and they cannot figure out the issue. What’s the point of having a two-step verification when it doesn’t work???
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Wild Increase
I started off paying around $190 a month. Compared to all the other insurance companies I had gotten a quote from it was the cheapest. I went ahead and got it. It’s been a little over a year now and I’m paying almost double. No accidents, no tickets. They just decided to raise the rates because they can. I thought they didn’t have physical offices and what not to keep the insurance rates low? I thought being a “safe” driver would also lower my rate not increase it randomly. The only reason I’m giving it 3 stars is because the app is rather easy and intuitive. Aside from that I’m currently trying to find another insurance company that doesn’t randomly raise rates to nearly double what I started at especially with the way things are continuing.
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so bad
Root Insurance has been a frustrating experience for me. Communication is extremely difficult, customer support is slow and unhelpful, and the pricing ended up being much higher than expected. I would not recommend this company based on my experience.
You get what you pay for
The insurance at the start was cheaper than others but slowly rose. Then i had my first accident since i started driving and it has been an absolute claim nightmare making me wish i never left progressive. Especially after hearing everyone say “i told you not to get them as your company”
Won’t let me sign in
Won’t let me sign in to cancel my insurance. It’s been pulling money for the past 2 to 3 months with a car I don’t own
