Remove double verification
The double verification takes way too long just to access your insurance card. It’s ridiculous. Takes 5-8 minutes for something I should just be able to pull up right away
🙏
They are perfect
Pretty bad functionality
From my experience this app is quite horrible. For starters, Face ID has never worked the first time I open the app, nor is there any button to manually activate the function; I have to close, exit and re-open the app for the Face ID function to even make an attempt, every time I wish to log in. I get logged out and have to do 2-step verification every time I close the app which is totally unnecessary and really inconvenient when dealing with a claim and needing to grab info from multiple sources at different times. Today I made a transaction and it led me to a page where it said “payment successful” but right below it also said “we could not process this transaction”. What? I constantly get stuck in endless streams of hyperlinks where I have to then hit “back” about 40 times to return to the home page. Long loading screens every time I press something are super outdated and annoying. I often get notifications for things which I already did but for some reason don’t go through on the app, the website seems to be slightly better about that. I mean with how fast the internet is these days, I shouldn’t have to sit and wait and watch a spinning animation telling me “this could take a few minutes”. I also don’t like that I often have to open a separate browser to actually complete transactions or find info because the app can’t always load everything correctly and sometimes doesn’t update right away. If I wasn’t forced to use the app for most online transactions, I would likely not be using it at all in its current state.
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Driver
Ridiculous high rates with a clean record. GEICO is greedy.
Loyal customer
I love Geico and it’s employees. So helpful!
