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The General Insurance App

The General Insurance App

See how much you can save!

227K ratings
497 reviews
💼 Business
💰 Finance
Free

Details

Released
July 28, 2018
Updated
October 5, 2026

Features

Developer

The General Automobile Insurance Services, Inc.
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The General Insurance App screenshot #1 for iPhone
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About

Manage your car insurance policy conveniently from your phone. Get quotes, make payments, access ID cards, and submit or track claims. The app offers multiple login options and a help center for support.

✓Obtain auto insurance quotes
✓Make, schedule, or split payments
✓Access virtual and PDF ID cards
✓Submit and track insurance claims
✓Utilize Help Center and contact support
✓Multiple login options (email, social, biometrics)
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What users say about The General Insurance App

Reviews of The General Insurance App are mostly negative: the Finance app is rated 4.7/5 from 227K App Store ratings. What users like most: affordable rates, convenient app and payment process. Top complaints: buggy app and website, confusing payment and renewal process. Summarized from real user reviews.

Positive things

  • 💰Affordable rates
  • 🚀Convenient app and payment process
  • 📱Easy to use app
  • 🔒Reliable coverage
  • 👍Good customer service

Negative things

  • 🐛Buggy app and website
  • 🤔Confusing payment and renewal process
  • ❌Poor claims handling
  • 🤨Lack of transparency
  • 💸Unexpected rate increases
See all reviews

What's New in The General Insurance App

8.2.0

October 5, 2026

This update includes behind-the-scenes cleanup and improvements to help keep the app running smoothly and reliably.

User reviews

Most RecentHighest RatedLowest Rated

The general lies

Your commercials say doesn’t matter late on payments that you would always forgive that and yet you’re trying to cancel my policy not even five days after being late on Christmas shouldn’t lie to people on TV. I just made my payment on December 26 because I didn’t have the money right away, but it was paid so my insurance is canceled. I will sue you.

Fix your app trying to make my payment and your app keeps crashing. It’s ridiculous. I have to use my laptop. I can’t make the payment on my tablet or my phone fix your app or give me a refund.
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Nine tail fox 48Nine tail fox 48

Easy

Excellent company,very affordable
Al KEBU LanAl KEBU Lan

Great saving

I enjoy using the General , because of the Savings and I can pick my own due date
Beunique60Beunique60

I just crashes

No matter how many times you try to open the app and then login the app crashes every single time. Absolutely worthless
Bigtexas93678Bigtexas93678

Insurance account

Very satisfied everything account is easy to use
bonkinstinebonkinstine
See 492 more reviews

Developer apps

MyDrive™
MyDrive™

by Permanent General Assurance Corporation

💰 Finance

(1)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

App not reflecting payment status accurately

Bug

Difficulty removing vehicles from policy

Bug

Login issues with app and website

Bug
✨

Requested Features

4 requests

Ability to schedule future payments

Feature

Improved communication on policy changes

Feature

More flexible payment options

Feature

Enhanced claims process

Feature

FAQ

What can I do with The General Auto Insurance App?

The app allows you to manage your auto insurance policy conveniently from your mobile device. You can obtain quotes for new policies, make payments (including splitting them across different methods or paying in cash), access your virtual ID cards, and submit or track insurance claims.

How do I access my insurance ID cards?

After signing in for the first time, you can access your ID cards immediately. Rotate your phone to landscape view within the app to quickly view your virtual ID cards. For full legal ID cards, you can select to open the PDF version.

What payment options are available?

The app supports various payment options. You can make a payment, schedule a future payment, or split a payment across different payment methods. It also offers the option to pay in cash through a partnership with PayNearMe.

How can I get help or support?

The app features a Help Center with frequently asked questions. If you need further assistance, you can start a call or chat with customer service during business hours, or schedule a call-back from the Sales or Customer Service teams at a convenient time.

Is this app available for free?

Yes, The General Auto Insurance App is available for free download and use. There are no charges associated with downloading or managing your policy through the app.