Poor login
This used to be so easy to use. You just launch the app and do whatever you needed.
Now you need to get a verification code each time you access the app. Had I known this was a policy I would’ve gone to another insurance company. I won’t be renewing it in the future unless this changed.
It’s just a hassle to deal with.
I called customer service and it was explained that they can’t do anything about it. So frustrating.
Now you need to get a verification code each time you access the app. Had I known this was a policy I would’ve gone to another insurance company. I won’t be renewing it in the future unless this changed.
It’s just a hassle to deal with.
I called customer service and it was explained that they can’t do anything about it. So frustrating.
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Add on
Slow roads side assistance.
New to this
It’s really not hard to navigate the app and it tells you what you need to know it’s not bad just a lil pricey
Payment
Love the reminders even if Iam late they accept me .
Thanks Shaq💫
Amazing Service and So Forgiving
Call 1-800-GENERAL NOW💫
Call 1-800-GENERAL NOW💫
Dropped policy
Bad customer service . I have been out of town and my wallet was stolen . No phone call to me letting me know about sending in payment . I just received my new credit card in mail sure to lost/stolen card policy . They are charging me 15.00 lapse in coverage and a reinstatement fee .
Poor poor customer service as this was my only cc that I hold .
Poor poor customer service as this was my only cc that I hold .
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UI and Logic Issues
Completely counter-intuitive app
Awesome
Excellent Customer Service
My favorite insurance
I love the General! I’ve used other insurance companies and was met with horrible rates and bad customer service. One of which I still owe in collections today that I haven’t used for over 5 years now. The general has given me the lowest rate, the app makes payment very easy, and their customer service reps are very understanding and helpful when needed. I’ve been with the general for about 3 years now and I have zero intention on ever switching companies!
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Why
It’s very frustrating when I need an email verification anytime I want to use the app. I added a new card as my old one was stolen. Automatic payments seem to be turned off for some reason. Dumb app.
Login verification
It was better when you had the option to have the verification sent to your phone number instead of just your email
Bill
My bill is wrong it should be $277
Horrible company
Customer Service horrible,price too high.
Sign in require getting email code
I have to go to my email to get a code from THE General to pay my bill . It’s irritating cause I have to to
My email which requires me to get an email code from yahoo.com but then times up from the General SO I have to do it all over again !! Sometimes 6 times. Finally I give up!! Thinking of changing my car insurance. Your algorithm can check my phone number- that should be enough to verify it is me!!!
My email which requires me to get an email code from yahoo.com but then times up from the General SO I have to do it all over again !! Sometimes 6 times. Finally I give up!! Thinking of changing my car insurance. Your algorithm can check my phone number- that should be enough to verify it is me!!!
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Text
We need to be reminded of payments due and not shut us off!
Crash
Worthless app every time I try to sign in with or without Face ID it crashes. Cheap app, expensive insurance.
Overcharge
They have my information and keep overcharging me
Renewal
1 month ago i called to renew policy. Set everything up. Talked wither customer service while signed into my account. Verified payment method. Then i get a notice policy is not renewed, will end in 5 days. I have to do the whole thing a second time. Why…? What a waste of my time.
Impossible
You make it downright impossible to switch policies
Poor quality app
App has poor quality. Always messing up
