The general lies
Your commercials say doesn’t matter late on payments that you would always forgive that and yet you’re trying to cancel my policy not even five days after being late on Christmas shouldn’t lie to people on TV. I just made my payment on December 26 because I didn’t have the money right away, but it was paid so my insurance is canceled. I will sue you.
Fix your app trying to make my payment and your app keeps crashing. It’s ridiculous. I have to use my laptop. I can’t make the payment on my tablet or my phone fix your app or give me a refund.
Fix your app trying to make my payment and your app keeps crashing. It’s ridiculous. I have to use my laptop. I can’t make the payment on my tablet or my phone fix your app or give me a refund.
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Easy
Excellent company,very affordable
Great saving
I enjoy using the General , because of the Savings and I can pick my own due date
I just crashes
No matter how many times you try to open the app and then login the app crashes every single time. Absolutely worthless
Insurance account
Very satisfied everything account is easy to use
The best
Love it
Cant update email
I’ve tried several times to update my email address through the app and through customer service and can not get it updated. Very frustrating and terrible customer service!
Poor login
This used to be so easy to use. You just launch the app and do whatever you needed.
Now you need to get a verification code each time you access the app. Had I known this was a policy I would’ve gone to another insurance company. I won’t be renewing it in the future unless this changed.
It’s just a hassle to deal with.
I called customer service and it was explained that they can’t do anything about it. So frustrating.
Now you need to get a verification code each time you access the app. Had I known this was a policy I would’ve gone to another insurance company. I won’t be renewing it in the future unless this changed.
It’s just a hassle to deal with.
I called customer service and it was explained that they can’t do anything about it. So frustrating.
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Add on
Slow roads side assistance.
New to this
It’s really not hard to navigate the app and it tells you what you need to know it’s not bad just a lil pricey
Payment
Love the reminders even if Iam late they accept me .
Thanks Shaq💫
Amazing Service and So Forgiving
Call 1-800-GENERAL NOW💫
Call 1-800-GENERAL NOW💫
Dropped policy
Bad customer service . I have been out of town and my wallet was stolen . No phone call to me letting me know about sending in payment . I just received my new credit card in mail sure to lost/stolen card policy . They are charging me 15.00 lapse in coverage and a reinstatement fee .
Poor poor customer service as this was my only cc that I hold .
Poor poor customer service as this was my only cc that I hold .
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UI and Logic Issues
Completely counter-intuitive app
Awesome
Excellent Customer Service
My favorite insurance
I love the General! I’ve used other insurance companies and was met with horrible rates and bad customer service. One of which I still owe in collections today that I haven’t used for over 5 years now. The general has given me the lowest rate, the app makes payment very easy, and their customer service reps are very understanding and helpful when needed. I’ve been with the general for about 3 years now and I have zero intention on ever switching companies!
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Why
It’s very frustrating when I need an email verification anytime I want to use the app. I added a new card as my old one was stolen. Automatic payments seem to be turned off for some reason. Dumb app.
Login verification
It was better when you had the option to have the verification sent to your phone number instead of just your email
Bill
My bill is wrong it should be $277
Horrible company
Customer Service horrible,price too high.
