NYCM Insurance User Reviews

Name: NYCM Insurance
Rating: 3.05769 (52 reviews)

NYCM Insurance

New York Central Mutual Fire Insurance Company

🔧 Utilities

💰 Finance

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Oof.

I got a cancellation letter in the mail. The only reason why I was sent this letter is because I thought I had taken care of all of my payment details in the app.

As it turns out, because I have to manually add each policy to my account in the app, I missed one. This doesn’t make any sense. Why should I, the customer, have to add each policy manually? Shouldn’t NYCM know which policies I have?

On top of this, even if I have the policies added, it’s incredibly confusing to set up automatic payment. No app made in 2026 should function like this.

baptong

3 months ago

Response from developer

Hi, We are sorry for the frustration and confusion here. Policies do need to be added manually in the app, and we understand that isn’t ideal. We are working to improve this experience. Please email: customerrelations@nycm.com if we can help resolve this for you. Best, Customer Relations Team

Latest update broke it

Can’t login app just keeps spinning

Cstar24/7

8 months ago

Response from developer

Hi, We are sorry to hear you are having difficulty. Please try a reboot. If that does not help, please reach out to us at: customerrelations@nycm.com and provide your name and policy number so we can check this out for you. Thanks for reaching out. Customer Relations Team

Standard configuration only

Will not run now getting only can run standard configuration

99what

9 months ago

Response from developer

Hi, Thank you for letting us know you are having difficulty. Please provide your name and policy number in an email to: customerrelations@nycm.com so we can look into this and assist you. Best, The Customer Relations Team

No autofill no paste

App won’t work with OS 26.1

lennyesq

10 months ago

Response from developer

Hi, Thank you for reaching out. Please send your name and policy number to: customerrelations@nycm.com so we can assist you. Best, The Customer Relations Team

Trash

Can’t log in. One attempt is apparently too many and it locks me out every time I try. They have no problem taking my money but I can’t look at my policy. What a joke! For what they charge for insurance now, they should be able to afford a better app.

Livindedgrl

10 months ago

Response from developer

Hi, We’re sorry to hear you are having difficulty with the app. We’d like to help. Please reach out to us at: customerrelations@nycm.com with your name and policy number so we can look into this and assist. Best, The Customer Relations Team

The worst

Terrible App! Payment portal is impossibly difficult - a waste of time. A simple thing, made unnecessarily difficult!

ML45ML

a year ago

Response from developer

Hi, I,m sorry to hear you have been having difficulty with the payment options. Please send me the specifics at: customerrelations@nycm.com or call our customer service department at 1-800-234-6926. We would be glad to assist you. The Customer Relations Team

Help

Im getting an error when I try to log in on the app but not on the website

tony2230

a year ago

Response from developer

Hi, I apologize for not seeing this message. Were you able to get this issue corrected? If not please reach back out so we can assist you. Best, The Customer Relations Team

cant sign in

says tried to sign in too many times, cant sign in. Wasted an hr on the phone for them to tell me theres nothing they can do. Junk.

Put up same day

a year ago

Response from developer

I’m sorry you are having difficulties. I would be glad to assist you. Please email me at: customerrelations@nycm.com and provide your name, phone number and policy number. Once I have located your policy I can look into your account. Thank you for reaching out. Best, The Customer Relations Team

Worst app ever

So complicated and when you try paying, it always says we are paying more than the balance. Can't use the app at all. The website was the best till they now ask for a code but there is no way to get a code. My last year with NYCM.

Pinball7777

a year ago

Response from developer

Hi, I am so sorry to hear you are having difficulties with the NYCM app and I would like to help. Please reach out to me on FB Messenger or email me at: customerrelations@nycm.com. Be sure to provide me with your name and policy number so I can look into this for you. I look forward to assisting you. Best, The Customer Relations Team.

App needs updating

My major concern with the app is that it will neither allow me to set up nor update notifications. Honestly the app becomes pointless without these.

King9405

2 years ago

Response from developer

Hi, Both the website and app allow you to set up as well as change notifications. Look for “settings”- one of the drop downs under settings is “notifications”. There are several options that allow you to send email or text notifications on any of your policies. Any time you see a dropdown arrow “v” there are more options to be found. If you need further assistance with any of this, please call 1-800-234-6926 and ask for Customer Relations or email us at: customerrelations@nycm.com. We will be glad to assist you. Best, The Customer Relations Team

App is a Joke

This app is joke, can’t do simple things like email your id cards or policy or share to say gmail when you try there is nothing to attach. With today mobile tech this shouldn’t be a issue.

TBYODA

2 years ago

Response from developer

Hi, Thank you for reaching out. I’m sorry if you are having difficulty with the NYCM app. When you sign in, right on the home page is a box that says “ID Cards”. When you click on it you are immediately taken to your ID cards. Click “view PDF” and you can forward via text or email. If you need any further assistance please call 1-800-234-6926 and either customer service or customer relations can assistance you. You can also email us at : customerrelations@nycm.com. We look forward to assisting you. Best, The Customer Relations Team

It could be better

Positive:
-It does provide option to make a payment and see payment history.
-you can see ids
To be improved:
-app provides 80 pages long PDF file if you want to see a policy details. It would be much user friendly if we can view details about drivers, cars, coverage in interactive sections. Would be nice to be able add/remove car, driver modify other information. Would be nice to read what each coverage option means.

Viik22

3 years ago

Response from developer

Hi, Thank you for your valuable feedback. We continue to gather insight from our customers in order to make improvements to provide the best experience possible. We look forward to hearing more from you. Best, The Customer Relations Team

The worst

I spent 3 minutes listening to the main number begging me to download this app while i was trying to reach a representative. I. The time it took me to wait on hold, i was able to download this app and give it the bad review it deserves.

Thanks

Reyesjkk

4 years ago

Response from developer

Hi, I am so sorry to hear you had difficulty getting through to us. We are always working to minimize wait time on the phone but certain times of day are busier than others. In addition to our 1-800 # please feel free to reach out to us at: customerrelations@nycm.com. Best, The Customer Relations Team

Junk app, NYCM should be embarrassed!

What a nonsensical and amateurish app for people to use. I tried three times to create an account and all three times I hit a brick wall. I entered all of my account information and the “submit” button wouldn’t work. I appreciate the reasonable rates but if you are going to have an app, put some money into it so it functions. It would be better if this foolish app were never put in the App Store!

Romanian Boscov

4 years ago

4.0 is going backwards and buggy

Not sure what problem this new app is solving each version becomes less functional around managing and scheduling payments which is my primary use. Scheduling a payment didn’t work, the date selector was ignored. No option to pay off balance only minimum payment without going and looking up balance and modifying amount.

Dms514

4 years ago

Can’t print

I no longer have the option to print my ID cards. Not convenient at all

Nayzie

5 years ago

Straight Forward App

Like that it is simple. User friendly. I do not have to click, click, click to find subject matter. Thank you

Rural Living3

5 years ago

Easy to make changes

It is nice to be able to make a payment, update my email address, home address, and view my claim history.

dinamarie04

7 years ago

Not very good

The app essentially links you to a browser version of their site and isn’t optimized for mobile. There’s no autofill or “remember me” option, let alone touchID. The problem really is that the app isn’t intuitive at all and doesn’t really anything that the browser doesn’t. It has a lot of potential but NYCM would need to invest into this more. I think that this kind of technology, this day and age, is really essential to running a business of any kind - but especially one that caters to customers directly such as NYCM.

SrSpicy