…
….
Oof.
I got a cancellation letter in the mail. The only reason why I was sent this letter is because I thought I had taken care of all of my payment details in the app.
As it turns out, because I have to manually add each policy to my account in the app, I missed one. This doesn’t make any sense. Why should I, the customer, have to add each policy manually? Shouldn’t NYCM know which policies I have?
On top of this, even if I have the policies added, it’s incredibly confusing to set up automatic payment. No app made in 2026 should function like this.
As it turns out, because I have to manually add each policy to my account in the app, I missed one. This doesn’t make any sense. Why should I, the customer, have to add each policy manually? Shouldn’t NYCM know which policies I have?
On top of this, even if I have the policies added, it’s incredibly confusing to set up automatic payment. No app made in 2026 should function like this.
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Latest update broke it
Can’t login app just keeps spinning
Standard configuration only
Will not run now getting only can run standard configuration
No autofill no paste
App won’t work with OS 26.1
Trash
Can’t log in. One attempt is apparently too many and it locks me out every time I try. They have no problem taking my money but I can’t look at my policy. What a joke! For what they charge for insurance now, they should be able to afford a better app.
The worst
Terrible App! Payment portal is impossibly difficult - a waste of time. A simple thing, made unnecessarily difficult!
Help
Im getting an error when I try to log in on the app but not on the website
cant sign in
says tried to sign in too many times, cant sign in. Wasted an hr on the phone for them to tell me theres nothing they can do. Junk.
Worst app ever
So complicated and when you try paying, it always says we are paying more than the balance. Can't use the app at all. The website was the best till they now ask for a code but there is no way to get a code. My last year with NYCM.
App needs updating
My major concern with the app is that it will neither allow me to set up nor update notifications. Honestly the app becomes pointless without these.
App is a Joke
This app is joke, can’t do simple things like email your id cards or policy or share to say gmail when you try there is nothing to attach. With today mobile tech this shouldn’t be a issue.
It could be better
Positive:
-It does provide option to make a payment and see payment history.
-you can see ids
To be improved:
-app provides 80 pages long PDF file if you want to see a policy details. It would be much user friendly if we can view details about drivers, cars, coverage in interactive sections. Would be nice to be able add/remove car, driver modify other information. Would be nice to read what each coverage option means.
-It does provide option to make a payment and see payment history.
-you can see ids
To be improved:
-app provides 80 pages long PDF file if you want to see a policy details. It would be much user friendly if we can view details about drivers, cars, coverage in interactive sections. Would be nice to be able add/remove car, driver modify other information. Would be nice to read what each coverage option means.
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The worst
I spent 3 minutes listening to the main number begging me to download this app while i was trying to reach a representative. I. The time it took me to wait on hold, i was able to download this app and give it the bad review it deserves.
Thanks
Thanks
Junk app, NYCM should be embarrassed!
What a nonsensical and amateurish app for people to use. I tried three times to create an account and all three times I hit a brick wall. I entered all of my account information and the “submit” button wouldn’t work. I appreciate the reasonable rates but if you are going to have an app, put some money into it so it functions. It would be better if this foolish app were never put in the App Store!
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4.0 is going backwards and buggy
Not sure what problem this new app is solving each version becomes less functional around managing and scheduling payments which is my primary use. Scheduling a payment didn’t work, the date selector was ignored. No option to pay off balance only minimum payment without going and looking up balance and modifying amount.
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Can’t print
I no longer have the option to print my ID cards. Not convenient at all
Straight Forward App
Like that it is simple. User friendly. I do not have to click, click, click to find subject matter. Thank you
Easy to make changes
It is nice to be able to make a payment, update my email address, home address, and view my claim history.
Not very good
The app essentially links you to a browser version of their site and isn’t optimized for mobile. There’s no autofill or “remember me” option, let alone touchID. The problem really is that the app isn’t intuitive at all and doesn’t really anything that the browser doesn’t. It has a lot of potential but NYCM would need to invest into this more. I think that this kind of technology, this day and age, is really essential to running a business of any kind - but especially one that caters to customers directly such as NYCM.
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