Not very useful.
We have licenses for CCH Mobile practice and workstream, but there is no workstream information. All I see here is client manager information and A/R balances.
Don’t Waste the Download
Whoever designed this clearly never tested it on an iPhone. Once you enter your account number on the app, it jumps you to safari to login. Which would be fine, except it never brings you back to the app. It just leaves you in safari. If you manually return to the app, it remains unsigned in on the account number screen forever. So all you are downloading is a link to their safari website.
The website version is trash. First of all, it will go nowhere until you turn off all content blockers (ie cookie blockers). You can only login once those are turned off, which seems absurd for a company with such a heavy security focus, including 2 factor authentication, that you have to turn OFF your security to use their website. When you go to add time, you aren’t allowed to start typing and have it search for service codes. Instead, you are given a massive drop down list that aren’t any any discernible order. It’s chaos and a waste of time. I’ve heard the Android app lets you type in the codes, so not sure why they dropped the ball on iPhones. It honestly just needs to be removed from the Apple Store.
The website version is trash. First of all, it will go nowhere until you turn off all content blockers (ie cookie blockers). You can only login once those are turned off, which seems absurd for a company with such a heavy security focus, including 2 factor authentication, that you have to turn OFF your security to use their website. When you go to add time, you aren’t allowed to start typing and have it search for service codes. Instead, you are given a massive drop down list that aren’t any any discernible order. It’s chaos and a waste of time. I’ve heard the Android app lets you type in the codes, so not sure why they dropped the ball on iPhones. It honestly just needs to be removed from the Apple Store.
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Garbage
I’m in IT and this app is a waste of time and space. I cannot even submit my time by knowing the codes. I have to scroll through an unalpabetized list of options. No thanks. I’d rather not get paid if this is what we have to use.
Horrible App
It does not work more often than it works. Very limited functionality when it does work
Doesn’t work 9/10 times
This app doesn’t work most of the time. CCH will probably never fix it because that’s just who they are.
Waste of Space
I would give zero stars if I could. Thought it would somehow sync to desktop version. But I cannot do ANYTHING in this app. Literally NOTHING is there. Don’t bother. I’m deleting it now.
No stars
One star cause you have to give a rating. Deserves negative stars.
Enter all you info just to get to a blank screen. What’s the point?
Enter all you info just to get to a blank screen. What’s the point?
What’s the point of this app?
You can’t do anything... I’m working from home, and I was hoping to access something, anything through the app. It has literally no functionality.
Need full security rights for some basic features
I was told by the developer that Favorites and Recents will only function correctly if you have full security rights in CCH Axcess and this was by design. Really horrible design then. Also does not work much of the time. Finally, the version number listed is 4.5, but after downloading and installing I show that it is still 4.4!
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How is this useful?
I can access client contact info from my email account- This gives me zero access to the things I would expect to see in an Axcess app. No project status no efile status I can’t see how anyone finds this remotely useful. What a disappointment.
Needs a lot of work
No support for FaceID? Come on, it's November 2018. Get with it.
The interface is very clumsy. Selecting a service code is incredibly difficult without an auto-fill search field.
The interface is very clumsy. Selecting a service code is incredibly difficult without an auto-fill search field.
Waste of time and phone space
Can’t really do anything from this app. No features are available that would be actually useful while working remote. Can look up status on projects, run reports, administer employees, etc. what’s the point? You could do your time sheets from the field... that’s it. Not very smart technology.
Doesn’t work now
Doesn’t work again. Won’t look up clients for files or time entry. Seems when Axcess has update, the app stops working or some features don’t function. Same thing last year.
Good app
I really like the app. It’s simple and straight to the point for time capture and work stream. It has recently crashed for some reason unknown to CCH. However they have jumped right on figuring out what is going on.
Not usable
You cannot do anything in this app but it requires to login
Could easily be better
our main point of using this app is to enter time occasionally when on the go. However it is almost unusable because it does not include service code numbers only service code names. Because many of our service codes for different types of work are almost identically named and they don't have service codes it becomes impossible to select the right service code and thus we can use it to post time. Please add the numbers to the service code selection field.
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Most useful features are absent
Only allowing access to a limited number of files in Document is a huge hindrance. Also there's no search capabilities for Document which renders it useless most of the time.
There's also no access to Workstream. I can't think of a better use of this app than to be able to see the status of a project on the fly.
Overall very disappointed in the app, which is just a continuation of my experience with their Axcess products in general.
There's also no access to Workstream. I can't think of a better use of this app than to be able to see the status of a project on the fly.
Overall very disappointed in the app, which is just a continuation of my experience with their Axcess products in general.
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