Always hated carrier in branch
As a contractor/technician, I always hated going into a carrier branch, or even calling for parts. but then I realized as a proper account holder and with the help of this app, the time spent at the branch has been more than cut in half. This app makes me feel like I am prioritized as a customer all the time, and fairly easy to use.
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Works as intended
Appreciate being able to handle my business through this app. Clean and effective.
Not a good app
I hate when I look up condensers units there’s no pricing all of sudden. At least when it said 9,9999 I knew I couldn’t get ahold of it. We’ve done 10 installs this month and I’ve been outsourcing equipment from other distributors because of legacy Bryant pricing on 5 to. Heat pump 7500 for a condenser. I’m trying my hardest to want to become dealer but I think it’s not in my better interest as a company owner to promote your product anymore. Not only picked up equipment yesterday. Took them 40 minutes to bring it to the truck. I was the only guy waiting in line for equipment at the time. I’ve always been a fan of Bryant /carrier but I’m changing my mindset lately. Don’t get me wrong getting quotes and availability on certain products has slightly gotten better. App slow and just doesn’t perform well
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Response from developer
We apologize for the experience you have had, If you could email us at support@mobileapp.carrierenterprise.com we would like to reach out to you to further discuss your concerns.
App not working
I can’t open the app at all. It’s been 4 days. Please fix ASAP
Triable
Slowest app in existence. 5 loading screens for 10 min then it wants you to long in again. I feel like you could pay a high schooling tech club to build a better app.
Owner
Customer service by David Flores is amazing , fast and efficient every time. He is at the wetmore location in San Antonio. Put the order in using the app and go to will call and he has it ready to go !
Thank you David !!!
Thank you David !!!
Junk just like carrier
Put the emailed verification number in to sign up. Tells me it’s the incorrect number. Tried again with a different code. Told me the same thing.
Service
Great app!!
Director
Easy and quick to navigate. Recommend to all hvac personnel .
Not a good app
I hate when I look up condensers units there’s no pricing all of sudden. At least when it said 9,9999 I knew I couldn’t get ahold of it. We’ve done 10 installs this month and I’ve been outsourcing equipment from other distributors because of legacy Bryant pricing on 5 to. Heat pump 7500 for a condenser. I’m trying my hardest to want to become dealer but I think it’s not in my better interest as a company owner to promote your product anymore. Not only picked up equipment yesterday. Took them 40 minutes to bring it to the truck. I was the only guy waiting in line for equipment at the time. I’ve always been a fan of Bryant /carrier but I’m changing my mindset lately. Don’t get me wrong getting quotes and availability on certain products has slightly gotten better.
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Response from developer
We apologize for the experience you have had, If you could email us at support@mobileapp.carrierenterprise.com we would like to reach out to you to further discuss your concerns.
Not able to pull info
I can pull model numbers or specs when searching for equipment .
Newest Update Bug!
It keeps telling me to link my account to see prices. My account is linked. Please fix.
Very useful
Good
Scan feature doesn’t work
Literally same design as gem air app for rheem you can scan equipment on the gem air app but not the carrier app, even doe it has the feature. You’ll b signed in and won’t show pricing, says contact branch. Have to sign up and in multiple times to get it to work again. I’m fed up with this app
Great tool
Time saver!!!!
Need lot of work
App crash a lot , would not let me complete the order ,very slow
The best HVAC tool!
This app has everything I need to run my business. From ordering, checking real-time inventory, technical support and so much more. Highly recommended
Amazing Customer Service
I used the App to place an equipment order and when I expected it to arrive it was at a different branch. I left a poor review and I got a call FROM THE APP DEVELOPER in less than an hour! They were very concerned and helpful in diagnosing the issue. Wow! That is great service! Thank you!
Keeps crashing after updating
Keeps crashing after recent updates
Old Man
Well the Lists took a short break from loading but it was a quick fix 🙆♂️ the App is a very productive tool !!!! I almost hate to say it but I’d be in trouble without it.
Much appreciated 👍
Much appreciated 👍
Response from developer
Hi Old Man, thank you for reaching out to us on the App Store and also for sending us feedback through the app. We are glad to have helped you resolve the issue with Order Status feature. We also appreciate your patience with the process.
