Trash app that doesn’t work as advertised
Might as well use pen and paper with an app like this. I take a picture of the data tag and it can’t identify the model and serial. So I manually put it in via the picture it supposedly can’t identify. Most useless app I have ever been forced to use at work.
Updates
Gets worse every update
Near Hit
The truth of the matter is this tool is almost how I would design the app from the field perspective, taking into account office needs. It has all the functionality a truly versatile tool with the exception of training for the office from an engineering standpoint.
This allows full customization of workflow and how it is accomplished but most technicians don’t have the ability to clearly express what their workflow is and most office personnel only see the result of that workflow, not how it is accomplished.
This leads to a massive disconnect in how the app is structured from administrator to administrator. What the app needs is an engineering ai with good predictability patterns in conversation, like gpt 5.1, to help
1) generate the workflow summaries
And
2) take a few thousand hours of existing invoices and see what your companies actual workflow is.
When you sync technician behavior with technical pathways you produce an application that is suddenly 10x more Efficient than anything else on the market.
When this app is sold to a company on the enterprise level this could be accomplished by charging a one time mapping fee that you then generate a couple recommended workflow patterns from.
It would work then for both field and technical use.
This allows full customization of workflow and how it is accomplished but most technicians don’t have the ability to clearly express what their workflow is and most office personnel only see the result of that workflow, not how it is accomplished.
This leads to a massive disconnect in how the app is structured from administrator to administrator. What the app needs is an engineering ai with good predictability patterns in conversation, like gpt 5.1, to help
1) generate the workflow summaries
And
2) take a few thousand hours of existing invoices and see what your companies actual workflow is.
When you sync technician behavior with technical pathways you produce an application that is suddenly 10x more Efficient than anything else on the market.
When this app is sold to a company on the enterprise level this could be accomplished by charging a one time mapping fee that you then generate a couple recommended workflow patterns from.
It would work then for both field and technical use.
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Garbage.
Hot garbage. Silly app. No customer wants to read all of the fluff. Just wants the main info. Waste of time.
Productivity tool? Hardly.
I’m convinced that any of the 5 star reviews here are from people who don’t actually use this app on a daily basis. This app, like my computer or phone is a TOOL, it’s supposed to HELP me with my job, not make it more difficult and time consuming to do. Maybe there are different ways the app works, but at my company, it’s a mess. Whoever was responsible for the latest “update” should 1- consider a different line of work, and 2- reimburse me for all the time I’ve wasted messing with it.
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