Trash app that doesn’t work as advertised
Might as well use pen and paper with an app like this. I take a picture of the data tag and it can’t identify the model and serial. So I manually put it in via the picture it supposedly can’t identify. Most useless app I have ever been forced to use at work.
Updates
Gets worse every update
Near Hit
The truth of the matter is this tool is almost how I would design the app from the field perspective, taking into account office needs. It has all the functionality a truly versatile tool with the exception of training for the office from an engineering standpoint.
This allows full customization of workflow and how it is accomplished but most technicians don’t have the ability to clearly express what their workflow is and most office personnel only see the result of that workflow, not how it is accomplished.
This leads to a massive disconnect in how the app is structured from administrator to administrator. What the app needs is an engineering ai with good predictability patterns in conversation, like gpt 5.1, to help
1) generate the workflow summaries
And
2) take a few thousand hours of existing invoices and see what your companies actual workflow is.
When you sync technician behavior with technical pathways you produce an application that is suddenly 10x more Efficient than anything else on the market.
When this app is sold to a company on the enterprise level this could be accomplished by charging a one time mapping fee that you then generate a couple recommended workflow patterns from.
It would work then for both field and technical use.
This allows full customization of workflow and how it is accomplished but most technicians don’t have the ability to clearly express what their workflow is and most office personnel only see the result of that workflow, not how it is accomplished.
This leads to a massive disconnect in how the app is structured from administrator to administrator. What the app needs is an engineering ai with good predictability patterns in conversation, like gpt 5.1, to help
1) generate the workflow summaries
And
2) take a few thousand hours of existing invoices and see what your companies actual workflow is.
When you sync technician behavior with technical pathways you produce an application that is suddenly 10x more Efficient than anything else on the market.
When this app is sold to a company on the enterprise level this could be accomplished by charging a one time mapping fee that you then generate a couple recommended workflow patterns from.
It would work then for both field and technical use.
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Garbage.
Hot garbage. Silly app. No customer wants to read all of the fluff. Just wants the main info. Waste of time.
Productivity tool? Hardly.
I’m convinced that any of the 5 star reviews here are from people who don’t actually use this app on a daily basis. This app, like my computer or phone is a TOOL, it’s supposed to HELP me with my job, not make it more difficult and time consuming to do. Maybe there are different ways the app works, but at my company, it’s a mess. Whoever was responsible for the latest “update” should 1- consider a different line of work, and 2- reimburse me for all the time I’ve wasted messing with it.
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Keeps getting worse
The app used to be decent at inputting data tags now it doesn’t even recognize model or serial numbers and they keep adding more hoops to jump through, which wastes more time on service calls messing around on this app
Easy to Use
I’ve played with a lot of applications, and XOi is one of the easier ones to use.
HVAC Service Tech
Company pushes this app for every service call. Seems like a waste of time when you can literally do everything on Service Titan. Tech support gets the 1 star.
Junk
Junk
M
Great app! Streamlines and organizes jobsite data with minimal effort
Something Changed with XOi
The system is great except something has recently changed and getting to the approve button after auto generate has become a challenge and makes it difficult to even finish the work flow. Have tried multiple ways to correct. The text size isn’t the issue. The button is there but at times unable to get down to hit it and then it wipes out all of the auto generate and have to redo it and hope for the best.
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Do better
They must be paying the software devs low because the app constantly crashes and signs me out for no appearance reason and when trying to log back in it’s an authentication nightmare with multiple two step verifications required because it’ll just flat out freeze causing me to have to close the application several times before I can do any amount of meaningful work.
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Used to be okay
Something changed on the app and now you have to specifically click on the “+” symbol to add notes, pictures, etc. Before, you used to be able to click anywhere on the specified field and were able to add picture and notes. Tremendously slows down the workflow! Cause you have to aim and click on a precise location. Please revert this back! Thanks.
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Bad user interface
Takes more time to upload pictures to the workflow than it does to actually preform your job
Great App!
This is the best tool I have used in my 15 years in the HVAC industry. The customizable features in the app wotks perfectly for me. The app captures a lot of useful information for my customer and myself. and the support I have received has been second to none.
HVAC Field Tech/Team Leader
This app is inefficient, loading pictures even with good reception is slow. The inability to load PDF files from app for logs is a problem. The only option is to load pictures for logs an this looks very unprofessional. Also searching through older work orders is a pain. I feel very sorry for my Technicians who have deal this platform.
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Issues
Unable to see what you are typing . Keyboard is in the way after a few sentences.
Please stop messing with menu
I been using this app for 3 years and today I find you change the top menu then force and review while I am trying to fill out my paperwork. Stop messing with the menu . It’s becoming a joke
Screen will not rotate horizontally anymore
Screen used to rotate in any position. Has there been an update that has made screen fixed in vertical position? All other apps rotate on iPad
HVAC Technician
This app was not bad at first but now I feel like I’m wasting my life on it… truly feels like it. I am currently writing this while waiting for the app to load up and to upload my work flow. Once I upload my work flow it doesn’t even load up my picture to the job I created. Worst app.
