Celsius User Reviews

What users say

Top reviews

Extremely effective most recognized outstanding high profile professional crypto recovery expertise!

Please read carefully, I was scammed by Nsfx-trading, I got a message from a trader on my Facebook and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Cyberspytech Team on this app after so many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professionals referred to me by this App, they recovered my investments for me with all the profits I was entitled to within 4hours of contacting them. You can write CYBERSPYTECH1 @ gmail for help if you fall a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!! CYBERSPYTECH1 @ Gmail
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Extremely reliable effective fast cryptocurrency recovery service experts

I was scammed by Bitrade, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Cyberspytech1 after so many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professional, they recovered my investments for me with all the profits I was entitled to within 4hours of contacting them. You can write Cyberspytech1((@))gmail for help too if you a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!! Cyberspytech1 ((@)) Gmail
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Crypto power user in Connecticut

I’ve used a dozen crypto apps and exchanges. Celsius is one of the most functional, versatile and innovative platforms around. I keep waiting to find a flaw but haven’t in a year so far. I have earned $1500 in rewards (rates fluctuate), have taken loans and payed them back to release my coins, and tested out the new swap function. It’s all very slick. Pros: 1. No fees 2. Swap capability 3. Decent rewards rates 4. Easy loan process and great loan rates. Literally applied for a loan on a Saturday afternoon and received USDC (which you can transfer to coinbase pro and swap for cash for free) within hours. A few weeks later I payed it off and my bitcoin was released within a day. 5. Mashinsky (CEO) is well spoken, answers criticisms, seems to be a solid business man, has raised a ton of VC money (almost a billion $$). Cons: 1. You have to now be an accredited investor for new/increased reward balances (blame SEC, not Celsius though) 2. Other platforms have better reward rates 3. No easy on/off ramp to cash/USD. 4. Your assets are not insured (but they are adding that option in September?). Once this arrives it will be a 5+ star app! Have to admit I’ve been a little spooked by the Luna crash and the Twitter attacks on Celsius but the CEO did a good job in answering these critiques today on the InvestAnswers YT channel. I don’t keep all my assets on Celsius but def feel comfortable keeping 20-40% on there. Maybe more once it’s all insured.
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Response from developer

Hello! Thank you for your review and valuable feedback. We are always looking to improve our services. We'd love to earn a 5-star review from you. If you can share any more feedback please reach out to us at app@celsius.network. Also, visit our website and check out our blog post for more exciting features https://blog.celsius.network/theres-a-lot-to-look-forward-to-with-celsius-28d9ecef648c -JH

My Home for Crypto

I love the Celsius app! Been using it for over two years. Monday Earn Rewards are consistent and I always look forward to them. Celsius has added so many powerful features such as fee free swaps, borrowing, fiat on-ramps that allow me to buy USDC and the upcoming Credit Card/Debit Card will complete my goal of unbanking myself. There are no such thing as inactivity fees on Celsius. In fact, many things are few free. Also can’t wait for staking as another way to earn yield! There’s so much happening with Celsius. I’m a very happy customer.
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No communication and delays galore

Do not put your assets as collateral with these guys. Do not put your assets on this platform if you intend to use or transfer to other wallets. They make you use an approved wallet destination after 24 hours of waiting. You can basically only send to one address per 24 hours. If you want to send 10 ETH to one Wallet and 5 ETH to another wallet, don’t count on this platform. They have no clear communication, have way too many ambiguous statements that are unclear and ultimately will put you in a bad spots. There are way too many limitations with the app and not enough freedom to access or trade. They put roadblocks on purpose so when you’re in a pinch, you cannot solve your issue in time and they take advantage of it.
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App itself is ok but service itself is suspect

The Celsius app itself is fairly well designed in my view; fairly easy to navigate. My criticism lies more in the service itself like frequent changes of reward rates with often little or no warning. Another problem is with withdrawals; sometimes it takes a few minutes and other times it may take 20 hours or more with the only explanation from Celsius support being “network congestion” which I don’t blindly believe to be true. Another criticism I have pertains to the fact that if you wish to change withdrawal address Celsius requires a 24 hour wait time. I don’t think this is necessary when you already have 2fa enabled or at the very least allow whitelisting of more then one address at a time. Finally, the reward rates Celsius offers aren’t that great compared to some other competitors in the space. Also if you’re in the USA you can’t even earn rewards anymore unless you qualify as an “accredited investor”.
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Response from developer

Hi there! Thank you for the feedback, we appreciate it. Your feedback is forwarded to the appropriate team. Regarding the rates, here's why the rates tend to change: https://support.celsius.network/hc/en-us/articles/360001982658-Why-do-reward-rates-keep-changing-How-do-you-determine-how-high-low-they-are- If you have any additional questions or feedback, please email us at app@celsius.network! -VV

Log in won’t auto fill and I keep getting logged out

If you’re gonna make an app that logs the user out once a week, then you should make sure that your log in process is super smooth, and most importantly supports the built in Apple auto fill. As a developer I know a very key feature that separate professional apps, from the ones that are built very cheaply or by developers who aren’t real engineers, is the ability for your log in to support auto fill. If you’re a low level developer you just use a simple text field with no auto fill. If you’re a professional you use a special view type that has log in auto fill built in. Dear Celsius, you should hire better developers.
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Great product. Transparent company.

I have to say celsius is the best crypto product I have experienced. Almost been using them for a year now at the recommendation of a co worker. The transparency from alex and the team is unmatched. Their weekly AMA are great if you want to know all the details. They have “proof of community “ which allows users to see breakdowns of all users coins held and weekly payouts. I have never seen a company let you in on all of the inter workings of what’s going on. Once they introduce a good in app buying experience it is game over for the competition. If you are at all in doubt about using them, don’t be. I recommend to all family and friends because I truly believe in the company and the mission.
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Response from developer

Thank you for the 5 Star review, and for being a Celsian! - DS

THE BEST

I’m just a regular guy and this is my first and probably last review ever , because it’s just not worth my time writing a review . But I almost feel obligated because my experience with Celsius has been that Great !
I’ve had most of the crypto apps at one time but this is the best , Period .
Free Trades , zero fees for sending coins , Awesome Yield and if I ever need a Loan I won’t waste my time begging a banker to please give me a loan at a ridiculous rate . How does 1% sound ?
2021 was great can’t wait to see what Celsius has up there sleeve in 2022 .
Thanks Dan
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Not worth it for people who have <1000

If you put only a couple hundred dollars every month, you will lose money literally every couple of weeks. I have lost nearly 200$ in just some days and there is absolutely no chance in getting it back. If you put small amounts of money every week, you will lose it every week due to the horrible instability of crypto currency. The worst part is the so called “interest rates” will will never rise, they will only stay the same or fall

This app is not worth considering for anyone unless you are willing to put more than 1000 dollars daily. Otherwise you will lose big amounts of your hard invested money into the risky rides of crypto currency.
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Awful

I had the app for a couple of months and all of the sudden, state regulations won’t allow me to earn interest on my crypto. Fine, not their fault. But why would I keep my money with them if I’m not earning any kind of interest. Attempted to move the crypto out of this app to my wallet and it was a nightmare. Took me literally weeks. The address whitelist feature is a joke. By the time the 24 hour whitelist period passes, your wallet’s address expires and you have to start all over. You have to wait for a security email that never arrives for certain coins. Then you finally time it right and you finally get the email, but for some reason the coins never arrive to your outside account. Had to do an insane amount of work to get my money out of this app. Do not recommend using this app at all, whether your state allows interest accumulation or not.
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Too much integration - frustrating set up process

Hi!
My family members use Celsius and I thought to give it a try. But I’m stuck with the set up process for weeks now. This is really frustrating. First I had problems with my account info setup. So I had to contact the Gem team. They did help me out but the customer service was soo late. They would get to me after 2/3 weeks of dropping an email. I’m still okay as they did help me out. But please try to improve your customer service Gem team.
Now I’m having trouble with the wyre team. They don’t even reply. I type in same information (personal and bank details) everyday just to receive an email from them saying they had cognito issues and wants more information from me. Sure, I can give my info. But what exactly? They don’t even mention what additional details they want. I have called them, left them a couple of emails and heard back nothing.

Overall the whole experience is really really frustrating. Celsius as an app might be good. But too much hassle to get an account set up.
Please help if possible.
Thanks.
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1st impression: app failed, terrible support automation

After creating my account I attempted to complete the identity verification process, however the app fails to take a photo of my driver’s license. I tried several different types of lighting, backgrounds and focal lengths. The app simply fails to take the picture and there is no apparent button to manually trigger the camera.

try to get support to resolve this was super aggravating. In the app, the path to get support Is a bit of effort to find. They’re first hoop involved using an automated chat bot for support and it was a frustratingly useless endeavor that only resulted in ridiculous wild goose chases through the navigation tree to irrelevant q&a’s. Somehow ended up at the website support request form the offered a similarly frustrating experience just trying to submit a support ticket via the web form.

So far my initial experience has been one of disappointment that delivered far less confidence and trust in Celsius.
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Response from developer

Hi there, thank you for your review and feedback. We are always looking for ways to improve our services. Our Customer Care team is standing by and able to help. You can connect with Customer Care directly by calling them toll free at the number below. They will be happy to help you further. - DS Call the support line 1-866-HODL-NOW (1-866-463-5669) Monday - Saturday 10:00 AM - 11:00 PM EST

Easiest Crypt Yield &Top Notch Security

Celsius is the easiest Crypto App to get APY on your crypto holdings. No complicated staking or smart contracts, just send over your crypto and you will be earning yield that simple. 9.10% on Matic, 8.5% on Stables. No lockup or staking periods.

Multiple features within the Celsius App are designed to keep your crypto safe from Hackers. No other platform has whitelisting of addresses and the Hodl mode is also another layer of 24hrs protection. Celsius has never had user funds stolen.

And Celsius has some of the cheapest Loans around. No credit check, just crypto as collateral.
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Nothing but greatness!!

CALIFORNIA RATING
Only thing I wouldn’t recommend is buying from this app. They use a third party for purchases so the fee isn’t celsiuss’ fee & you could definitely buy cheaper elsewhere. Other than that, Celsius is home of the NO FEES They’ve got a customer service number you can call and talk to a real person which was a good experience for me the time I used it. Nice sign up bonuses and referral bonuses along with APY paying out every 7 days. Celsius is also looking to add swapping (currently in beta) of supported coins (fee free) sometime in the future as of 1/6/22. Also, make sure you prepare to withdrawal your coins early because you must have ONE whitelisted address tied to the coin and takes 24 hours to remove the current address or add a new one. If you’re unprepared, you’re waiting 48 hours to remove and add a new address for withdrawal. Celsius has been very transparent for me and has proved to have good customer service who can explain any issue at hand. They also send out frequent emails to keep you up to date with Celsius news. Overall has been a good experience since I started using it in August of 2021 and have recommended friends because of it.
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Response from developer

Thank you for the 5 Star review, and for being a Celsian! - DS

APY is the best, the app is trash though

First off, I’ve looked into Celsius a lot before signing up for their service. I think their intentions towards their community and for crypto as a whole is marvelous. However, I’ve come across a few issues with the app itself. For one, it continues to log me out, forcing to type my email and password again and again and again and I’m getting tired of it. Sometimes it keeps me logged in, other days it doesn’t. Second, I can’t connect my bank to Gem. Only my debit card, which forces me to have to pay a $5 fee every time I decided to buy any amount of any currency. It would cost less for me to use BlockFi, because I can actually connect my bank AND it doesn’t log me out for no reason. Overall, I think the app needs some work, which I could forgive and be patient towards if I didn’t have to pay $5 fees for not being able to connect my bank. I’ll stick with BlockFi until these issues are resolved.
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Response from developer

Hi there, thank you for your review. We are always looking for ways to improve. For your reference included is an article published that has some troubleshooting steps may resolve the performance issues your are having. As always you can connect with Customer Care directly by calling them toll free at the number below. They will be happy to help you further. Call the support line 1-866-HODL-NOW (1-866-463-5669) Monday - Saturday 10:00 AM - 11:00 PM EST

RUN! And put all your money under your mattress.

It has been two months since I opened an account with Celsius. I had to create a new account due to an email issue and am awaiting my funds to be transferred. It has been TWO MONTHS that they have kept my money from me because of this technical issue. Like, how is that a thing? Their five star reviews are fake. The “founder” (who I’m told by CSRs is “always traveling the world) sounds like a douche. They tell me there are no updates on when I have access to my finances; I’m just supposed to wait. At first it was a week; now it’s FOUR MONTHS?!??Here’s the kicker: they refuse to divulge my account balance. No clue what they’re doing. SCAM! DO NOT USE! DO NOT TRUST! I mean, unless you like taking hard earned money from your pocket and giving it to an inexperienced team running a glitchy app with an inordinate number of tech issues. You’ll be hearing from my attorney.
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“Do good then do well”

I first started using Celsius Network in January 2021 and read a lot of reviews to make my decision on which platform I would use. All of the positive reviews about the platform and app are true. They must have great devs bc the app is incredibly easy and smooth to use. I used to think official websites were safer to use but I used every feature in this app flawlessly. I took a loan out, used customer support and sent and received crypto with no issues. Not many other apps can check all the boxes!
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Withdrawal Issues

I completed all of the security steps that were suggested when I first got the app. I wanted to withdraw some of my funds, and they locked my account. Originally they said I just had to wait 24hrs to withdraw, then the next day it said to contact a member of their team, so I did. They said that because I used my phone instead of my laptop they locked my funds. Now I’m being forced to complete more security steps like a picture with my license, and a video with my license (which isn’t easy for me at all because I’m by myself in a hotel), and then after that I have to wait 3 working days for my funds to be unlocked. We’re dealing with crypto here; crypto is extremely volatile, and so withdrawals are time sensitive.
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Great concept but the purchasing system lacks transparency

I could sit here and write an essay about my experience with Celsius and their partner Simplex but they already took more of time Time than I have to give. Long story short, when I made my purchase, I was told I was buying the count at $1.87 and I tripple checked with other brokers making sure that was the case. Once I got the confirmation I bought it, I saw that fee was higher than I had agreed to. When I reached out to Simplex, the partner company that handles the money they told me that I bought it at $1.94. To me this was outrageous because either Celsius has a system that’s behind all other CoinMarketCap apps and if that’s the case I don’t even want to bother with it. This is a great app if you don’t care about the accuracy of your purchase. Happy Thanksgiving.
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