Not Functional in the Slightest
I set up the app for the first time in 2022. I have since moved to a new apartment, but the app only shows the place that I haven’t lived for 3 and a half years! I stopped service at that location in 2023, but the app won’t let me do anything for my new address. And trying to use the website on mobile? Just as terrible of an experience. For how much Central Hudson charges all of us for service, the least they could do is have a functioning app or a website that works on mobile.
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Response from developer
Hi CCook71, We are sorry our app didn’t work for you as expected. Thank you for letting us know. Could you please email us at cxFeedback@cenhud.com so we can assist you in getting your new location on the app. Thank you.
Confusing
Might be a bug or glitch but it is very tough looking for the amount due for the month as it read “$0.00 due now” on the “Account page” and the payment agreement just says $10. 🤷🏾♀️I’m just going to follow that. not my mistake, yours.
Horrible app
My account is no longer shin the app for some reason. I tried to select Delete Profile to try to add it back but the Delete Profile button doesn’t work. This is on top of Central Hudson reading my electric meter incorrectly three months out of the last five month. Do better Central Hudson.
Payment tab
The tab that lets you see your payments tends to not work. Id like to see that my payments are filed in your system. But that tab has pretty much been useless since I’ve used your company. I live with a roommate so I’d like to see if he’s paying his half and or the late fees he might be accruing.
Response from developer
Hello Harrier, If you go to the "Billing" screen, you have to tap on "Display Payments" in the "Billing and Payment History Table", that will show you all payments that have posted. If you still are having trouble please email us at cxFeedback@cenhud.com and we can walk you through it.
App sucks
This app is horrible
