CentralSquare Field Ops User Reviews

Name: CentralSquare Field Ops
Rating: 3.05263 (19 reviews)

CentralSquare Field Ops

CentralSquare Technologies, LLC

💼 Business

Customer Experience

Positive experience10.3% of reviews

Neutral17.2% of reviews

Negative experience72.4% of reviews

~ Based on 29 written reviews from the US App Store.

Is CentralSquare Field Ops Safe?

Not enough ratings yet to assess CentralSquare Field Ops.

Is CentralSquare Field Ops Legit?

CentralSquare Field Ops appears to be a legitimate app. AppsHunter Legitimacy Score for CentralSquare Field Ops is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Update is horrible. Bring back the old version

The latest update is bad, horrible. Not user friendly, confusing, can’t find the old options we used to have. Thought it would get better with time but, NOPE. Still hard to use.

Chickenladybug

4 months ago

Please!!

Please make it compatible with CarPlay!! It would be so amazing to see it on our trucks display!

exoblum

5 months ago

Still has issues

The auto logout is annoying. I constantly have to log back in and the simple pin code option is not available anymore. Also having an issue where units on certain call types are not visible, no filters are set. CS support is SLOW to fix these issues. ADD Car Play functionality PLEASE.

PARKERUSAF

5 months ago

Update

Can we get a new update so, I can update to the new IOS.

Cp1554

6 months ago

This update renders the app USELESS

Bring back the previous version! The functionality of this update is useless!

Can’t use app anymore

9 months ago

App logs out

The app logs out every 30 secs, making it unusable. We have multiple units a day and it happens on the regular.

STAR-sup

9 months ago

Response from developer

If you have already reached out to Central Square Support and have a case ID number we would be more than happy to look it up and assist you with your issues. If you have not reached out to Central Square Support I would recommend reaching out to them or contact your agency administrator to do so.

Flawed attempt

Update is not as functional as previous app and also removed the option for a PIN to access.

JB4274

9 months ago

Response from developer

To enable it, open Field Ops > Settings > Passwordless Authentication and turn on PIN. Please note that passwordless options only appear if your device already has a supported authentication method set up (e.g., Face ID or device passcode). We’d greatly appreciate it if you’d consider updating your rating once you’ve had a chance to try this out. Don’t hesitate to reach out with any further questions!

Not very functional after update

Since the recent update we are no longer to see all the units in our county. If we try to filter units it tells us we have reached the max units of 1000. In the previous version we never had an issue and you claim that was a 500 limit. Now when searching for units they don’t even show and there is no way 1000 units are on the screen. This has made the app much less useful for emergency operations as we previously used it for. Please help make this useful like it was!

PublicSafety123

10 months ago

Response from developer

We increased the limit to 5,000 in the latest release. We’d greatly appreciate it if you’d consider updating your rating once you’ve had a chance to try this out. Don’t hesitate to reach out with any further questions!

Ruined by the most recent update

Was updated sometime in the last week and was completely reworked. I use this for my full time job and absolutely loved the convenience and the way it was previously set up, but then with the most recent update they moved around all the components on the main screen and now trying to use it on a call is a nightmare. Previously everything was as simple as possible and pleasing to the eye, now it’s just abrasive to look at and takes much longer than it needs to to do simple tasks that were easy in the old version. The utility was completely negated by what seems to be a misguided attempt to reinvent themselves.

anonymous 38573

a year ago

Login

Wish the new update allowed for Face ID login

Justin122

a year ago

Response from developer

Thanks for the feedback! Face ID login has been supported since 2019. To enable it, open Field Ops > Settings > Passwordless Authentication and turn on Face ID. Please note that passwordless options only appear if your device already has a supported authentication method set up (e.g., Face ID or device passcode). We’d greatly appreciate it if you’d consider updating your rating once you’ve had a chance to try this out. Don’t hesitate to reach out with any further questions!

It could do so much more

This app was created & is updated by someone who clearly doesn’t use the app on a day-to-day basis. It’s made by someone who sits in an office who thinks they know how this app is being used by officers/dispatch. This could be an amazing app, which would be a great selling tool for CentralSquare, if they would reach out to someone to uses the app daily & incorporate those ideas into their software. Field Ops has so much potential but instead, it just barely scrapes the surface of what it could be & do!

RiGuy503

2 years ago

Response from developer

Thank you for your feedback. We want this app to fully support those who use it every day, and your input helps us identify where we can improve. We’d love to hear more about your ideas and experiences — please reach out to us at fieldops-beta@centralsquare.com so we can continue the conversation.

Crashes

The system is constantly kicking me off from being signed in. Very basic to use.

L.E.O. 415

3 years ago

Slow to update and respond

Very slow to refresh have to log out and log back in.

DC Lindsey

3 years ago

Good for what it is but …

Got Field Ops when we switched systems recently & for basic CFS info & very rudimentary searches it’s great. With the most recent couple of updates it has kept the location services on even though I chose “only while using app” & the background refresh has been awful, it stays on all the time & heavily drains my battery. I’m off duty & location sharing off. I have to force quit the app & only open it when I need to see a call. I forgot yesterday afternoon and in the past 24 hrs this app was responsible for 82% of all battery usage! It still has a delay to refresh & pull info from the servers when I open the app so background refresh is pointless & it has never used this much resources before the updates. Unacceptable.

thebudda0424

4 years ago

Response from developer

Hello thebudda0424, we are sorry to hear you are experiencing issues. If you have already reached out to Central Square Support and have a case ID number we would be more than happy to look it up and assist you with your issues. If you have not reached out to Central Square Support I would recommend reaching out to them or contact your agency administrator to do so. We care about our customers and producing a quality app to provide critical information when you need it most. If you have additional insights or information you can share, please reach out or have your agency contact our Support team if they have not already, so that we may assist further.

Not able to view entire crew

Not able to view entire crew when clicking on rig ID. Until recently I was able to see all crew members on any rig. Now just able to view the first member listed. It’s like it went from a column to a line. Please fix if possible.

toledofd37

4 years ago

Response from developer

Hello, We are sorry to hear that you are experiencing issues with the application. This does not normal functionality. It sounds like you could have a corrupt file. If you delete the application completely from your device and redownload this could solve your problem. If you still experience issues please reach out to support at 1-800-987-0911.

Trash

Freezes up can’t get pass the new pin screen been like this for months with no assistance

rjr 107

5 years ago

Don’t get this app

Our county started using this app recently. 4 weeks in and well over 90% of users still can not get on. Hopefully going back to what we had very soon. The desktop version works like versions we had 20 years ago. Don’t waste your time.. it’s not ready!!

Cautomotive

5 years ago

Response from developer

Hello Cautomotive, we are sorry to hear about the challenges with getting users logged into the application. If you have not already we recommend reaching out to your agency contact or Central Squares support as we would be more than happy to assist in getting your users into the application. If you have already contacted support and have a Case ID, if you could provide that I can follow up on the case to make sure you get the proper support.

Asst. fire chief

It is junk don’t waste your time it is not what it seems to be they will lock you in a contact and lie STAY AWAY

sam19792602

5 years ago

Update causing issues

Whatever you did with the app update it appears to have broken it. Freeze up and close…rinse and repeat. Please fix it.

hithere4355

5 years ago

Locked up

Since the upgrade my phone gets locked up on the Home Screen , can no longer get details or respond to the calls! Useless to have! Probably will be discontinuing your service!

bbvfd100