Ya no funciona
Desde que hicieron el update, el aplicación dejó de funcionar. Pensé que lo iban a componer pero no… ya no puedo ver nada sobre mis cuentas de CEPM…
Mejora empeora
Después del último update no es muy fácil para el usuario, hay que entrar usuario y contraseña cada vez, no aparenta ser para uso en iPhone. Para ver consumo no es posible.
Don’t work
The App is slow and usually do not work….. difficult to see the balance and difficult to recharge
Nunca actualiza balance
La aplicación siempre tiene problema, no actualiza el balance que dolor de cabeza.
clara y transparente, fácil de usar e intuitiva.
Buena app
No funciona correctamente
No puedo ver consumos dentro del mes, y frequentemente el App cierre sólo.
Pésimo servicio
La tarifa eléctrica es absurdamente altísima, y más aun lo es la cuota fija mensual. El método de tener dos sistemas de cobro (uno para recargar y otro para la cuota fija mensual) es muy confuso para el cliente extranjero que está acostumbrado a pagar solo una factura por compañía de servicio. No envían correos de cobro por la cuota fija mensual. Yo me enteré sobre esa cuota un año después, cuando me llega un aviso de desconexión por deuda acumulada. El servicio al cliente en la oficina es lentísimo. En pocas palabras, CEPM es una enorme decepción.
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English
How about the ability to use in English?
Can’t validate my foreign credit card
It’s impossible to validate my credit card
Very immature, poorly designed app
I have lived in various countries around the world and I have seen some poorly designed apps. This app is right up there as one of the worst apps I have ever encountered. First, if you don’t read Spanish you’re going to be using a translation app a lot, as there is no option to use the app in your native language. Given the large population of English speaking ex-pats as well as, those from Germany and Russia, you would think CEPM would add the ability to use the app in more than one language.
Second, verifying your credit/debit card through the app is difficult. CEPM sends the verification transactions in DOP which, if you’re using a bank account in the DR is ok. If you’re using a foreign bank however, you’re stuck guessing what exchange rate was used as the deposits are made in your home currency.
Add to that the fact your credit/debit card must be verified on every device rather than just the account and you’re stuck having to scour bank statements from years past looking for the verification deposits then trying to figure what exchange rate was used.
Navigating the app is not easy. The app is not very intuitive or user friendly. I could go on but there is so much wrong with this app, I’d be writing for at least an hour.
This app needs a serious update to fix the many flaws, some of which have existed for years, according to other users.
Sadly, the only option to using the app is the poorly designed and barely functional website. But that’s a whole other critique….
Second, verifying your credit/debit card through the app is difficult. CEPM sends the verification transactions in DOP which, if you’re using a bank account in the DR is ok. If you’re using a foreign bank however, you’re stuck guessing what exchange rate was used as the deposits are made in your home currency.
Add to that the fact your credit/debit card must be verified on every device rather than just the account and you’re stuck having to scour bank statements from years past looking for the verification deposits then trying to figure what exchange rate was used.
Navigating the app is not easy. The app is not very intuitive or user friendly. I could go on but there is so much wrong with this app, I’d be writing for at least an hour.
This app needs a serious update to fix the many flaws, some of which have existed for years, according to other users.
Sadly, the only option to using the app is the poorly designed and barely functional website. But that’s a whole other critique….
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Faulty validation design
It is impossible to validate a credit card from a bank outside DR. The validation amount that the app sends is in DOP and the charge we receive here in the US is in USD. When are they going to match? 👎
Frustrating
Once you log in, each attempt to view your balance or amount of electricity used etc…, there is an error message!
No funciona
La aplicación de AppStore de iPhone está dañada y se cierra sola tengo 3 Meses intentando usarla ver mis balances y facturas y no he podido
Doesn’t work
Every time when I’m trying to open my history of payments the app is just close and doing this all the time for 7 years and nobody cares.Yes 7 years same problem
Error
Saludos, deben actualizar la app, ya que esta no me permite introducir mi contrato, ni realizar recargas. Sería de gran ayuda poder recargar desde la app, así podría hacerlas a cualquier hora y desde mi hogar!