No customer support
I have used Lodgify for my STR business for well over a year. Other than being way over priced everything was going good. I recently ran into an issue and needed assistance. I called customer support 5x trying to speak with someone. I got Ai every time and it stated every time it could not connect me to a representative and would put in a support ticket for me. 5 support tickets in and no one contacted me. Needless to say I’m taking my $250/month and going somewhere else.
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Slow & makes easy tasks hard
I am a super host with the 2 biggest platforms. I started Lodgify so I could accept credit cards and save my guests hundreds in booking fees. Lodgify has been difficult to learn and makes simple tasks very difficult. It does have an easy to view calendar of all properties in one calendar which I like. Their support is only online and they did not set up my site and website as promised on their ultimate package. Now stuck with a 2 year plan on multiple properties :-/
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Great for managing
So far so good. Couple things I’d like to see tweaked but it seems like they are open to feedback and really want to build a great, reasonable priced product for the STR community. Way better software design and ease of use than hospitable which we also use
Awful Experience
Lodgify did not integrate seamlessly to Vrbo or to Booking.com. It’s Messages feature actually had a defect in it and would send check out messages the same days as check-in messages even though the settings were not set that way. It was just literally glitching. Never got a single booking from it. It only harmed my business, not helped it. Then they wouldn’t let me cancel. I had to “request” to cancel. Basically, it’s pure constructive fraud. Attorney General of every state should investigate their business practices.
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Terrible
Worst app and reservation service of all time. Customer support is nonexistent. They will screw up all of your bookings. You will put in a lot of work and lose money.
