Don’t use
I’ve used it for 3 months and come to the conclusion. It’s a company that doesn’t care about customer experience. How can you trust it to manage guest experience?
They have a bug with the smart lock integration. It’s costed me bad customer experience. When I reported the bug, instead of acknowledgment and promptly forward to engineering to fix the issue, they asked me to send a dozen proofs.
First the automated process that asked me for screenshots (which is fine) then screen recordings to prove the screenshots (what?). And a customer service agent reached out. Slow turn around aside, he asked me for more screenshots (ones that are simply a duplicate of what I have provided). Guess what at this point, they haven’t even filed a ticket about the bug.
They have a bug with the smart lock integration. It’s costed me bad customer experience. When I reported the bug, instead of acknowledgment and promptly forward to engineering to fix the issue, they asked me to send a dozen proofs.
First the automated process that asked me for screenshots (which is fine) then screen recordings to prove the screenshots (what?). And a customer service agent reached out. Slow turn around aside, he asked me for more screenshots (ones that are simply a duplicate of what I have provided). Guess what at this point, they haven’t even filed a ticket about the bug.
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App always crashes
App for some reason worked better when I first started using it a couple years ago and now it’s just terrible. Crashes more often than before. Right now it won’t even load. Yes AI chat feature is cool sometimes but when the app fails to even load is not even worth it. Before you could edit the calendar availability easily on just the basic plan but since they’ve added new features you need to pay more just to do simple tasks. Overall the user experience is just not that great as before.
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Not user friendly
Not a very user friendly app and still in early stages of development. Linking with Vrbo takes time because it’s no set up for it yet. what’s the point of a multi platform site if it won’t do multi platforms? Unsure now how my pricing is not being managed and the help function is unhelpful. Speaking to an agent can take a day. Not impressed
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Crashes constantly. Slow. Wastes time.
Just use the Airbnb app to communicate on your phone. Messages take ages to get onto the platform. When you type something the whole app will crash or suddenly the send buttons don’t work. It’s just a mess. You’ll want to scream when the fourth message gets deletes right in front of you.
Great complete PMS
I’ve been using hospitable for 4 months and launched two properties on it on multiple sites. Everything works great and is very intuitive to use.
I love also how well integrates with Turno and Pricinglabs. The AI chatbox is one of the best I’ve ever seen. It really helps.
What they could do better is the logic to respond to messages. There are only a handful of pre baked rules and you can’t expand those.
One thing to mention: I get out for free thanks to my BiggerPockets subscription!!
I love also how well integrates with Turno and Pricinglabs. The AI chatbox is one of the best I’ve ever seen. It really helps.
What they could do better is the logic to respond to messages. There are only a handful of pre baked rules and you can’t expand those.
One thing to mention: I get out for free thanks to my BiggerPockets subscription!!
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