Poor Customer Service When it Matters Most
Their app has worked well for us in the past but this time when we had identified tenants and started trying to review the applications it started having issues. You couldn’t view all of the applicants applications, then our properties disappeared from our view all together, and then we were logged out and unable to log back in (error message given), and our listing is publicly showing as off market. When you call their customer service, it doesn’t accept the prompts given and hangs up on you. Then when you track down a 206 number it just sends you back to the website to open a ticket for them to say they “usually” respond within 1-2 business days with no way to speak to anyone or escalate… meanwhile we lose the tenants and have to start over costing untold dollars and headaches for us and the tenants, but Zillow doesn’t care. Don’t count on this platform, get contact information and have a backup plan!!
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Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. More details would be really helpful(listing address) for us to troubleshoot the issue. We'll ensure to look into it with utmost priority.
Owner
This is Very Helpful; it gets the advertisement of property to many people.
I love it
I love it
Terrible experience
Not impressed. Can’t simply add a property if it was recently developed.
Never improves
Using the messaging feature in this app is terrible.
IMPRESSED
This app is so easy to use. It’s my first time being a landlord and Zillow really made it so easy for me to create a listing. I enjoy the partnership with experian to handle the background & credit check. I will definitely be using their monthly payment service as well
