Could be better
Doesn’t remember your username so you have to re-sign in every time. I don’t know what this new AI maintenance request assistant thing is but get rid of it. It’s a waste of time. In the time it takes me to get around the stupid thing I could have already submitted my maintenance request and been done.
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AI maintenance bot sucks
App was okay until they added an AI maintenance bot that makes putting in work orders not only way more annoying but also takes more of my time.
Stop updating this so much
Constant updates are very frustrating, making the monthly use of the app more delayed.
Failure to disclose fees
I had already used my credit card to pay the initial application fee, so it was saved as my existing payment method. When it came time to pay my security deposit and first month's rent, I simply selected that saved card. At no point during checkout was I told that a 3.9% processing fee would be added.
When I contacted TurboTenant, I was told the fee is disclosed on a different page and when adding a new payment method—but not when using a card that's already saved. Even the chatbot acknowledged it would be helpful to display the fee before submitting payment. Despite that, TurboTenant refused to refund the fee or allow me to cancel the transaction and pay by bank account instead.
Charging customers nearly $200 without a clear, final warning before they authorize payment is poor design and an unfair customer experience. A simple confirmation showing the processing fee before payment would prevent this from happening to others.
When I contacted TurboTenant, I was told the fee is disclosed on a different page and when adding a new payment method—but not when using a card that's already saved. Even the chatbot acknowledged it would be helpful to display the fee before submitting payment. Despite that, TurboTenant refused to refund the fee or allow me to cancel the transaction and pay by bank account instead.
Charging customers nearly $200 without a clear, final warning before they authorize payment is poor design and an unfair customer experience. A simple confirmation showing the processing fee before payment would prevent this from happening to others.
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Not so great
Glitchy and not very well designed.
