Fee
Charging tenants that’s rent a fee is different or at least being the fee down to $2.50. $7 is kinda crazy not everyone has the privilege to local stores to go an get a money order for the rent.
RRichard4738888
Basic but horrible app
Nice that it’s a basic looking app that’s not overly convoluted but it has several key issues:
Very difficult to locate and get customer service/ support.
Customer service/support can’t fix most / 95% of issues. Most “solutions “ involve them referring you to your landlord who doesn’t really have much more ability to help due to the app’s/program’s restrictions.
Hold times to speak to an agent are unacceptable.
App has been bugged got 5+ years where it keeps forgetting the renters insurance that was previously approved and on file. Keeps nagging you to upload your renters insurance proof. And your landlord can’t fix it from their end either.
If you know first before anyone that your autopay rent check bounced the app refuses to let you make a manual payment to correct that immediately. Instead it claims it’s paid in full and that you’re good through the next month. Thus, they leave your account in a worse state by letting it go into default and threats of eviction.
No ability to pull up full transaction history.
They advertise hitting the F1 key to do one step taxes or something but there’s no such thing as an F1 key within the program on a phone.
Very difficult to locate and get customer service/ support.
Customer service/support can’t fix most / 95% of issues. Most “solutions “ involve them referring you to your landlord who doesn’t really have much more ability to help due to the app’s/program’s restrictions.
Hold times to speak to an agent are unacceptable.
App has been bugged got 5+ years where it keeps forgetting the renters insurance that was previously approved and on file. Keeps nagging you to upload your renters insurance proof. And your landlord can’t fix it from their end either.
If you know first before anyone that your autopay rent check bounced the app refuses to let you make a manual payment to correct that immediately. Instead it claims it’s paid in full and that you’re good through the next month. Thus, they leave your account in a worse state by letting it go into default and threats of eviction.
No ability to pull up full transaction history.
They advertise hitting the F1 key to do one step taxes or something but there’s no such thing as an F1 key within the program on a phone.
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WWyWyTheJedi
Fees
The fees are just ridiculous why should it cost me $45 to pay my rent w a debit or credit card when I can get a money order for $2 like be so serious!
Lleaaaaaannnaaaa
Fees
$22 service fee is crazy
PMPI$$ED SINGLE MOTHER
Terrible Service
I hate my landlords and them making us use this terrible app. The UI sucks, it’s slow and just randomly logs me out. I wish the same fate to those who designed this as my landlords.
BBBagina Bing
