Love it !
I’ve been using hospital table for the last year + and I love it! It helps me a lot to manage all my properties throughout the platforms in one place and especially with all the AI generated that can help you set it up with a quick response. I already suggested a lot of friends and family and I would highly recommend to use it as a host.
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Very disappointed
Believe all the negative reviews you see here. The customer service for this app is nonexistent. If you submit a ticket, even as a paying user, expect to not hear back for about a week – maybe even more. That was my situation. And then when I was finally responded to, I was told the only way to possibly get better service would be to pay an extra fee every month on top of the existing membership fee. What a ridiculous business model, where you ask customers to pay more to get a reasonable response time to their support requests.
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Get It!
I’ve tried a number of property management software platforms and Hospitable has been the best I have found yet! For the price, I can’t imagine finding a better value for the amount of time and effort It will save you managing your STR property across multiple platforms. It has countless automated tools, also using AI to perform many functions to save you so much time. I have received countless five star reviews, and they often mention how good my communication is, which is a big result of Hospitable. Highly recommend !!!
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Lots of features!
I have tried 5 different STR PM platforms in the past 3 years. Hospitable is hands down the easiest and most user friendly for those who are not tech savvy. It has tons of features that other software doesn’t for its price point. They are constantly updating it with new products but not too annoyingly! (When I used Guesty Pro they would update features every 4-6 months and the app would
Look completely different!!). The nice thing about Hospitable is they ease us into the new features. It’s getting pretty close to that one software is all you need category! I have confidence they will be amazing in the next year or sooner!
Look completely different!!). The nice thing about Hospitable is they ease us into the new features. It’s getting pretty close to that one software is all you need category! I have confidence they will be amazing in the next year or sooner!
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Amazing!
I can’t say enough how amazing Hospitable has been! I use to use Hostaway and Hospitable is so much better. Yes, onboarding is a process but so worth it. The company truly cares about the hosts and guests and are consistently listening and improving. I feel lucky to have found them and now using them. Awesome! Awesome! Awesome!
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Great PMS App
I use the app to check when I get new reservations and send template (“canned responses”) messages to my guests. I think it’s super handy to quickly check the calender of my two properties. No issues with setting it up or using the many features like the metric dashboards.
Underdelivers, no support, do not use in Canada
I had high hopes for this app, but it continues to under deliver and disappoint.
Zero customer assistance- their AI is OK, however I have some tickets open for 3 to 4 weeks now, and phone calls are not even an option even though I’m paying for Mogul. In Canada we pay the full USD converted price, however damage deposits are not supported in this currency (leaving us exposed, and also means we cannot be on instant book on Google as we have to collect that prior to confirming the reservation) no rental insurance in Canada, no upsells which was a feature we were really looking forward to, the financial reporting is inconsistent, incorrect and does not match the metrics, you cannot run a simple report to filter out tax. The cleaning section is pretty much useless and we are constantly going back-and-forth between this internal Details like bringing a dog, has an allergy, late checkout, etc. To top it off, there is virtually zero support.
The calendar and messaging works OK, standard across all PMS. Most other features we are still in a Google Drive doc.
We take a commitment every day to deliver what we promise to our guests and to our client/homeowners, and hospitable has zero regard for their own word and promises, shameful.
Zero customer assistance- their AI is OK, however I have some tickets open for 3 to 4 weeks now, and phone calls are not even an option even though I’m paying for Mogul. In Canada we pay the full USD converted price, however damage deposits are not supported in this currency (leaving us exposed, and also means we cannot be on instant book on Google as we have to collect that prior to confirming the reservation) no rental insurance in Canada, no upsells which was a feature we were really looking forward to, the financial reporting is inconsistent, incorrect and does not match the metrics, you cannot run a simple report to filter out tax. The cleaning section is pretty much useless and we are constantly going back-and-forth between this internal Details like bringing a dog, has an allergy, late checkout, etc. To top it off, there is virtually zero support.
The calendar and messaging works OK, standard across all PMS. Most other features we are still in a Google Drive doc.
We take a commitment every day to deliver what we promise to our guests and to our client/homeowners, and hospitable has zero regard for their own word and promises, shameful.
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Don’t use
I’ve used it for 3 months and come to the conclusion. It’s a company that doesn’t care about customer experience. How can you trust it to manage guest experience?
They have a bug with the smart lock integration. It’s costed me bad customer experience. When I reported the bug, instead of acknowledgment and promptly forward to engineering to fix the issue, they asked me to send a dozen proofs.
First the automated process that asked me for screenshots (which is fine) then screen recordings to prove the screenshots (what?). And a customer service agent reached out. Slow turn around aside, he asked me for more screenshots (ones that are simply a duplicate of what I have provided). Guess what at this point, they haven’t even filed a ticket about the bug.
They have a bug with the smart lock integration. It’s costed me bad customer experience. When I reported the bug, instead of acknowledgment and promptly forward to engineering to fix the issue, they asked me to send a dozen proofs.
First the automated process that asked me for screenshots (which is fine) then screen recordings to prove the screenshots (what?). And a customer service agent reached out. Slow turn around aside, he asked me for more screenshots (ones that are simply a duplicate of what I have provided). Guess what at this point, they haven’t even filed a ticket about the bug.
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App always crashes
App for some reason worked better when I first started using it a couple years ago and now it’s just terrible. Crashes more often than before. Right now it won’t even load. Yes AI chat feature is cool sometimes but when the app fails to even load is not even worth it. Before you could edit the calendar availability easily on just the basic plan but since they’ve added new features you need to pay more just to do simple tasks. Overall the user experience is just not that great as before.
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Not user friendly
Not a very user friendly app and still in early stages of development. Linking with Vrbo takes time because it’s no set up for it yet. what’s the point of a multi platform site if it won’t do multi platforms? Unsure now how my pricing is not being managed and the help function is unhelpful. Speaking to an agent can take a day. Not impressed
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Crashes constantly. Slow. Wastes time.
Just use the Airbnb app to communicate on your phone. Messages take ages to get onto the platform. When you type something the whole app will crash or suddenly the send buttons don’t work. It’s just a mess. You’ll want to scream when the fourth message gets deletes right in front of you.
Great complete PMS
I’ve been using hospitable for 4 months and launched two properties on it on multiple sites. Everything works great and is very intuitive to use.
I love also how well integrates with Turno and Pricinglabs. The AI chatbox is one of the best I’ve ever seen. It really helps.
What they could do better is the logic to respond to messages. There are only a handful of pre baked rules and you can’t expand those.
One thing to mention: I get out for free thanks to my BiggerPockets subscription!!
I love also how well integrates with Turno and Pricinglabs. The AI chatbox is one of the best I’ve ever seen. It really helps.
What they could do better is the logic to respond to messages. There are only a handful of pre baked rules and you can’t expand those.
One thing to mention: I get out for free thanks to my BiggerPockets subscription!!
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Terrible app
Good company
Much change, great app
I’ve tried at least four other property management systems, and Hospitable stands out. Not only is the interface intuitive, but they’ve also introduced a number of new features over the past year or two that rival some of the larger, more expensive PMS platforms. Their customer service is comparable to other companies, and their pricing is especially competitive.
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So far so good
Nice app
Clunky, Slow and Unreliable
The app offers a wide range of features but the overall user experience falls short compared to the Hospitable website. It’s noticeably slow with pages taking time to load, and switching between sections isn’t smooth or quick. The app feels more like a web app than a native mobile experience, with occasional unwanted zooming that makes it less mobil friendly. Notifications are also unreliable. There’s often a delay, and sometimes they don’t come through at all till I open the app. This makes it easy to miss messages or booking requests, meaning I end up relying on notifications from other platforms like Airbnb, which defeats the purpose of using a PMS. Overall the Hospitable app feels sluggish and doesn’t provide a particularly good user experience. In 2026 having a high quality mobile app is essential for managing a holiday rental business and users shouldn’t have to fall back on the website to get things done. Hopefully an update will be released soon to address these issues.
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Full features on mobile app!
100% 5 stars with all the functionality and features on a PMS app when compared to other pms apps limited features on a mobile app - which I need to manage my business when on the go. So important!
What’s up with copy text
In all the apps that allows copying text, I’d say this is the worst!
You allowed to copy messages inside inbox, yet extremely hard to select all text (even for just one message) and the copy.
If you start from top, screen assumed I’m trying to scroll down, if I start from the end of the message, it assumes I’m trying to scroll up …
Is that a joke?
You allowed to copy messages inside inbox, yet extremely hard to select all text (even for just one message) and the copy.
If you start from top, screen assumed I’m trying to scroll down, if I start from the end of the message, it assumes I’m trying to scroll up …
Is that a joke?
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Great PMS
PMS is not too crisp, but very simple with a great objective of being able to manage short term rentals with ease.
Direct booking is broken
Direct booking doesn’t allow you to properly edit a stay, half functional but marketed as a full solution. Customer support is days and days of gradual escalations and no updates. Good for core solution, good AI messages, horrible direct booking experience.
