Don’t use
I’ve used it for 3 months and come to the conclusion. It’s a company that doesn’t care about customer experience. How can you trust it to manage guest experience?
They have a bug with the smart lock integration. It’s costed me bad customer experience. When I reported the bug, instead of acknowledgment and promptly forward to engineering to fix the issue, they asked me to send a dozen proofs.
First the automated process that asked me for screenshots (which is fine) then screen recordings to prove the screenshots (what?). And a customer service agent reached out. Slow turn around aside, he asked me for more screenshots (ones that are simply a duplicate of what I have provided). Guess what at this point, they haven’t even filed a ticket about the bug.
They have a bug with the smart lock integration. It’s costed me bad customer experience. When I reported the bug, instead of acknowledgment and promptly forward to engineering to fix the issue, they asked me to send a dozen proofs.
First the automated process that asked me for screenshots (which is fine) then screen recordings to prove the screenshots (what?). And a customer service agent reached out. Slow turn around aside, he asked me for more screenshots (ones that are simply a duplicate of what I have provided). Guess what at this point, they haven’t even filed a ticket about the bug.
Show more
App always crashes
App for some reason worked better when I first started using it a couple years ago and now it’s just terrible. Crashes more often than before. Right now it won’t even load. Yes AI chat feature is cool sometimes but when the app fails to even load is not even worth it. Before you could edit the calendar availability easily on just the basic plan but since they’ve added new features you need to pay more just to do simple tasks. Overall the user experience is just not that great as before.
Show more
Not user friendly
Not a very user friendly app and still in early stages of development. Linking with Vrbo takes time because it’s no set up for it yet. what’s the point of a multi platform site if it won’t do multi platforms? Unsure now how my pricing is not being managed and the help function is unhelpful. Speaking to an agent can take a day. Not impressed
Show more
Crashes constantly. Slow. Wastes time.
Just use the Airbnb app to communicate on your phone. Messages take ages to get onto the platform. When you type something the whole app will crash or suddenly the send buttons don’t work. It’s just a mess. You’ll want to scream when the fourth message gets deletes right in front of you.
Great complete PMS
I’ve been using hospitable for 4 months and launched two properties on it on multiple sites. Everything works great and is very intuitive to use.
I love also how well integrates with Turno and Pricinglabs. The AI chatbox is one of the best I’ve ever seen. It really helps.
What they could do better is the logic to respond to messages. There are only a handful of pre baked rules and you can’t expand those.
One thing to mention: I get out for free thanks to my BiggerPockets subscription!!
I love also how well integrates with Turno and Pricinglabs. The AI chatbox is one of the best I’ve ever seen. It really helps.
What they could do better is the logic to respond to messages. There are only a handful of pre baked rules and you can’t expand those.
One thing to mention: I get out for free thanks to my BiggerPockets subscription!!
Show more
Terrible app
Good company
Much change, great app
I’ve tried at least four other property management systems, and Hospitable stands out. Not only is the interface intuitive, but they’ve also introduced a number of new features over the past year or two that rival some of the larger, more expensive PMS platforms. Their customer service is comparable to other companies, and their pricing is especially competitive.
Show more
So far so good
Nice app
Clunky, Slow and Unreliable
The app offers a wide range of features but the overall user experience falls short compared to the Hospitable website. It’s noticeably slow with pages taking time to load, and switching between sections isn’t smooth or quick. The app feels more like a web app than a native mobile experience, with occasional unwanted zooming that makes it less mobil friendly. Notifications are also unreliable. There’s often a delay, and sometimes they don’t come through at all till I open the app. This makes it easy to miss messages or booking requests, meaning I end up relying on notifications from other platforms like Airbnb, which defeats the purpose of using a PMS. Overall the Hospitable app feels sluggish and doesn’t provide a particularly good user experience. In 2026 having a high quality mobile app is essential for managing a holiday rental business and users shouldn’t have to fall back on the website to get things done. Hopefully an update will be released soon to address these issues.
Show more
Full features on mobile app!
100% 5 stars with all the functionality and features on a PMS app when compared to other pms apps limited features on a mobile app - which I need to manage my business when on the go. So important!
What’s up with copy text
In all the apps that allows copying text, I’d say this is the worst!
You allowed to copy messages inside inbox, yet extremely hard to select all text (even for just one message) and the copy.
If you start from top, screen assumed I’m trying to scroll down, if I start from the end of the message, it assumes I’m trying to scroll up …
Is that a joke?
You allowed to copy messages inside inbox, yet extremely hard to select all text (even for just one message) and the copy.
If you start from top, screen assumed I’m trying to scroll down, if I start from the end of the message, it assumes I’m trying to scroll up …
Is that a joke?
Show more
Great PMS
PMS is not too crisp, but very simple with a great objective of being able to manage short term rentals with ease.
Direct booking is broken
Direct booking doesn’t allow you to properly edit a stay, half functional but marketed as a full solution. Customer support is days and days of gradual escalations and no updates. Good for core solution, good AI messages, horrible direct booking experience.
Dont count customer support to help in a timely manner
I’ve used this app and system for over two years. It started off great, and I chose it because the pricing was competitive. However, over time they’ve made so many changes that it’s become confusing and not user-friendly at all. It’s now very hard to understand how to set it up and manage everything. You can no longer integrate listings while keeping Airbnb’s Smart Pricing, which used to be possible. I used to automate messaging and cleanings through Hospitable while managing pricing on Airbnb, but that feature was removed. Plus, their prices have gone up. Unfortunately, I can’t recommend it anymore.
Show more
This is a mobile web app
hospitable.com itself is good, lots of useful features. But this app is a mobile web app, not a native iOS app. Which means it doesn’t respect settings like font sizes, animations and overall it will feel sluggish to use.
The ultimate all-in-one PMS
It’s been a pleasure using the Hospitable app of the last few months. I own and remotely manage two vacation rentals in Costa Rica. This has done everything I need it to. The app doesn’t glitch up and has all of the functionality of the website. The notifications are helpful and most things that you can do on the website are easily done on the phone. Kudos to their team for not only publishing a one time version, but they are always making improvements and improvements that are functional for the user. Don’t miss their Townhall meetings with a lot of fun stuff on the horizon.
Show more
Notifications can’t be unbundled
Unfortunately, it isn’t possible to unbundle notifications for their internal events (spam) from the much more important notifications from guests who want to book. So you end up with a load of unwanted notifications that seem urgent but turn out to be spam.
Poor onboarding and customer services
If you have tried this app in the past and attempt to revisit, the onboarding is impossible for Airbnb. I’m sure the vendor is aware of the issues as their bots provide the same remedy regardless of the context. Too bad - the marketing hype encouraged me to give it a try again, but could never get started. Endless loop of frustration.
Show more
Very good but needs a few more features to be perfect
Integrating air review and furnished finder and it'll be perfect.
Very friendly UI
I really likes hospitable and now comparing to another company that is more expensive and I feel hospitables ai messaging response was the best!
