Terrible app
This app has been abandoned. Super buggy and slow. Nothing works
Can't login
I can't login with the same credentials I use with the Guesty app so what's the point
Excellent service, easy to use app
GFH is a rock solid property management software that I’ve been using for 12+ months. The interface is easy to use and the calendar is easy to update on the fly. It works seamlessly across Airbnb/Booking.com/VRBO to ensure price matching occurs in all platforms without double bookings. Guesty has top notch customer service and are quick to respond with valuable solutions. Can’t imagine running my str without Guesty!
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Worts ever
A lot of stuff just simply doesn’t work,
Lack of customer service? The fact that they have phone costumer support is the worse ever, the only way to communicate is via email which you usually have to wait 3 days for response, the entire platform just fails none stop. Once the costumer support team gets able to get to your ticket they just pass on to someone else and no body does anything.
I waited over a month a bug on there end to be fix and they haven’t yet.
Lack of customer service? The fact that they have phone costumer support is the worse ever, the only way to communicate is via email which you usually have to wait 3 days for response, the entire platform just fails none stop. Once the costumer support team gets able to get to your ticket they just pass on to someone else and no body does anything.
I waited over a month a bug on there end to be fix and they haven’t yet.
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Buggy product, worse business
Guesty’s app has an antiquated, clunky interface that’s hard to use and constantly needs to be refreshed because screens often don’t load correctly. Messaging, one of the most important tools, is particularly difficult to use on a phone, and very buggy. They haven’t really made any improvements to the app in the year that I’ve been using it. Even worse, they had a bug in their software that caused me to lose $2500 in Vrbo revenue. They completely admitted to it, yet refused to reimburse me, because apparently they don’t actually stand by their product. A subscription costs hundreds of dollars a year but the product has now cost me thousands. I would not recommend Guest to any host.
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