CF Concierge User Reviews

Top reviews

Battery Drainer

Horrible app, if you want to use key card feature, tracks your location 100% of the time and completely drains your battery.

WORST APP

The mobile key access doesn’t work! I updated and everything but it won’t even load. Today I stood outside our office door trying to get in and the app wouldn’t open. Fix it!

Location issues

Can’t switch locations

Connectivity issues

The app was working great when I first downloaded, but after the last update it automatically logs me out when I am not connected to WiFi and doesn’t allow me to log back in using cellular data. Very frustrating.

Not enough helpful info

Like the other reviewer, this app was advertised heavily in my building. But there is not enough helpful info in the app. The security section doesn’t tell you how to quickly contact security in an emergency. The online forums are not active. And many other key pieces of info I want as a tenant are missing.
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Response from developer

Thank you for your feedback. We're always looking to enhance our offerings and have shared your comments with our team to provide updated and more robust content. Should you have any further questions or comments, please reach out to concierge@cadillacfairview.com.

Wish I knew more

So our CF building puts out all these banners to advertise this app and I go and download the app and try to register as tenant at RBC centre. No luck asks me to fill out a form to get registered that goes to the app developer I think who says they have forwarded my request after following up twice nothing,zip nada

Cadillac Fairview should be ashamed of this app and putting their name on it.

Bet you the positive reviews are from CF or the app developers
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Response from developer

Thank you for your message. We apologize for the delayed response and to learn about your initial experience with CF Concierge. At the time when you first attempted to sign-up, the CF Concierge app had not yet been launched at your office property. We're sorry if the banners may have been unclear and we hope you have since had the opportunity to sign-up and experience CF Concierge since the app was launched in July for RBC Centre. If you have any questions or further concerns, please do not hesitate to contact us at concierge@cadillacfairview.com