Great app but broken tracking
App UI is really good
And online payment feature is great
BUT the main problem lies with the actual bus tracking
Sometimes it simply can’t track all the buses and their exact routes
Like it will frequently show no bus of a particular number going on your route and then 5 minutes later you will see that exact bus
Now this has very real consequences
Once I booked online a ticket for 172 because it was infact showing a 172 going my route
Then few minutes later it suddenly showed the 172 going off route
So I started walking towards a different bus stop
And while I was walking a 172 went right pass me
So if you are using the app to pay online or decide which bus stop to go to
please be extra cautious
That’s it🤗
And online payment feature is great
BUT the main problem lies with the actual bus tracking
Sometimes it simply can’t track all the buses and their exact routes
Like it will frequently show no bus of a particular number going on your route and then 5 minutes later you will see that exact bus
Now this has very real consequences
Once I booked online a ticket for 172 because it was infact showing a 172 going my route
Then few minutes later it suddenly showed the 172 going off route
So I started walking towards a different bus stop
And while I was walking a 172 went right pass me
So if you are using the app to pay online or decide which bus stop to go to
please be extra cautious
That’s it🤗
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Response from developer
Dear Aditya, we regret the inconvenience caused. We'd like to speak to you once about this and address it accordingly. Could you please write to us at contact@chalo.com?
Ain’t nothing like Chalo Bus
Only request is to add more routes! Connect colleges like NMIMS, huge crowd from our college actually loves to use your service.
So honestly, great bus service in Mumbai & Thane, it’s plans are very much affordable, their AC EV buses are very comfortable(with USB charging socket/reading lamp). They’re very punctual and also offer the flexibility to change seat(free), reschedule for free until your bus arrives, though cancellation is free only upto some time before the scheduled arrival of bus. Polite, friendly & skilled drivers. They’ve a very prompt customer support system reachable via in-app messaging & call. Overall excellent experience, I’ve personally never written a review for any app/service on AppStore, sheer excellence of this app compelled me to write one. Keep it up!😊
So honestly, great bus service in Mumbai & Thane, it’s plans are very much affordable, their AC EV buses are very comfortable(with USB charging socket/reading lamp). They’re very punctual and also offer the flexibility to change seat(free), reschedule for free until your bus arrives, though cancellation is free only upto some time before the scheduled arrival of bus. Polite, friendly & skilled drivers. They’ve a very prompt customer support system reachable via in-app messaging & call. Overall excellent experience, I’ve personally never written a review for any app/service on AppStore, sheer excellence of this app compelled me to write one. Keep it up!😊
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Response from developer
We're happy to hear that your experience on the Chalo Bus was enjoyable. Keep riding with us. Thanks
One-Sided Rules, Poor Experience
The service is very disappointing. If passengers get delayed by even a few minutes at the pickup point, the bus does not wait and departs immediately. However, in my experience, the Chalo bus itself gets delayed many times—not just due to traffic, but also because the pickup time keeps changing due to “maintenance” or “technical issues.”
We planned our journey according to the pickup time and our next local train schedule, but the bus was delayed continuously. Many passengers waited almost 1 to 1.5 hours at the pickup location. If the bus gets missed due to Chalo’s delay, the passenger still loses ₹30, which is unfair.
What provision or compensation is there for passengers who wait for so long due to Chalo’s issues? This one-sided policy is very frustrating. Chalo should improve reliability and have a fair refund or compensation policy for such situations.
We planned our journey according to the pickup time and our next local train schedule, but the bus was delayed continuously. Many passengers waited almost 1 to 1.5 hours at the pickup location. If the bus gets missed due to Chalo’s delay, the passenger still loses ₹30, which is unfair.
What provision or compensation is there for passengers who wait for so long due to Chalo’s issues? This one-sided policy is very frustrating. Chalo should improve reliability and have a fair refund or compensation policy for such situations.
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Response from developer
Dear user, We regret the inconvenience you had to face. Please note we are putting our best efforts to resolve this issue at the earliest. Meanwhile please accept our sincere apologies.
Chalo - Mumbai (A disaster you can’t avoid)
Chalo knows commuters in Mumbai don’t have any better option than travelling with them or with their competitor - Cityflo. They duly take advantage of this situation - sudden fare hikes, absolutely useless grievance redressal mechanism. Today my wife was stranded on a busy bus stop for more than an hour and half. And this is not a one of case that can be understood - this happens every now and then. Same has happened with me several times and I stopped using these services and started car pooling instead. I know there is no point of writing this review as Mumbaikars don’t have any other better option and even Chalo team will purchase more 5 star fake reviews to offset such 1 star reviews. My heartfelt condolences are with all Mumbaikars who have no other choice but to travel with Chalo :’(
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Response from developer
Dear user, We regret the inconvenience caused. We'd like to speak to you once about this and address it accordingly. Could you please write to us at support@chalo.com?
Scam by Chalo
I bought a day pass on Sunday 9.38 pm for Rs. 472/- . the app issued the pass with validity till Sunday 11:59 pm. how can I schedule 2 rides at 10 PM in night, when there are no rides available from Chalo at that time? isn't it common sense that it should have been valid for next 24 hours? Infact it was mentioned that the pass would be available for 1-2 days only. when I tried connecting with customer support on chat no reply was provided till midnight and today morning they replied saying they can't do anything. won't reverse the amount and won't extend the validity. worst service ever. First they increased the fare and now the service is pathetic. I travelled by Chalo few days back and the bus was halted at toll on Atal Setu for more than 20-30 mins because the FASTag did not had balance. All the passengers were late to their work place that day. Who will answer or bosses for such delay, who will face the consequences for not reaching in time for a meeting which is of utmost priority. Worst worst worst
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Response from developer
Dear user, We regret the inconvenience caused. We'd like to speak to you once about this and address it accordingly. Could you please write to us at support@chalo.com?
