Good & Bad
The banking itself is great and so much easier, but the mobile check deposit is incredibly frustrating. Every time I attempt a deposit I go through about 20 different image options. As nice as the app is, that one issue ruins it.
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The app is always down
Great UI UX
Improved user experience, especially on mobile/ iPads. CD info is easier to review. Great job!
Confusing
The credit card information is terrible. Very convoluted!
Do NOT Bank Here
I have had a bank account at Champions First for the last two years. Over these two years, I have endured some of the most frustrating and unpleasant banking experiences imaginable.
To keep this review succinct, I'll suffice it to say that my card has twice been canceled for "fraud" after I was sent an alert asking if I made a certain transaction and replying "yes". Your deposits will always take forever, your wires and transactions will always be agonizing and slow, and don't even imagine trying the instant links to Venmo or Zelle offered by better banks.
However, the greatest trial has been around this "restructuring" of the CFCU's mobile banking system. This summer, I mobile deposited a myriad of workplace checks totaling several tens of thousands of dollars. After this restructuring, apparently my mobile deposit history has been lost, resulting in a 9-day hold placed on the last check I deposited - which I foolishly chose to deposit in Champions First.
I have been broke for the last week, due to the moving and logistics expenses around starting a new job. My rent is behind. I am out of cash. I do not know the date which this hold was placed, since the representatives forgot or chose not to answer the inquiring messages I sent this morning, so I do not know when I will get my money.
What I am CERTAIN of is that the moment I do, I am wiring it all to a new bank that will mean less stress in my life. Every SINGLE interaction has been nothing but a miserable and painful experience, which has only ever been temporarily abated by their cheerful and kind phone service. When you finally get off hold, that is.
To keep this review succinct, I'll suffice it to say that my card has twice been canceled for "fraud" after I was sent an alert asking if I made a certain transaction and replying "yes". Your deposits will always take forever, your wires and transactions will always be agonizing and slow, and don't even imagine trying the instant links to Venmo or Zelle offered by better banks.
However, the greatest trial has been around this "restructuring" of the CFCU's mobile banking system. This summer, I mobile deposited a myriad of workplace checks totaling several tens of thousands of dollars. After this restructuring, apparently my mobile deposit history has been lost, resulting in a 9-day hold placed on the last check I deposited - which I foolishly chose to deposit in Champions First.
I have been broke for the last week, due to the moving and logistics expenses around starting a new job. My rent is behind. I am out of cash. I do not know the date which this hold was placed, since the representatives forgot or chose not to answer the inquiring messages I sent this morning, so I do not know when I will get my money.
What I am CERTAIN of is that the moment I do, I am wiring it all to a new bank that will mean less stress in my life. Every SINGLE interaction has been nothing but a miserable and painful experience, which has only ever been temporarily abated by their cheerful and kind phone service. When you finally get off hold, that is.
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Enjoyable
User friendly and enjoyable to execute tasks. Will provide constructive criticism when more familiar with site.
Lost Features
Do not have the ability to include a note when you do a transfer.
Really great app
Way better than the old app. Those who can’t understand how to use it lacks the common sense needed to have a bank account anyway. Everything is pretty straight-forward and it’s more efficient.
No improvement chaotic
Very unhappy with the new system and the interruption in access to my funds. Having to set up recurring payments and deposits is taking immediate time I don’t have. Likely to close my Champions account and get a new credit union.
