Charge Key appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Charge Key is 78 out of 100 points across 7 verification signals from App Store and developer data.

Charge Key User Reviews

Name: Charge Key
Rating: 3.8 (32 reviews)

Charge Key

ChargeKey, LLC

🔧 Utilities

Customer Experience

Positive experience46.2% of reviews

Neutral0.0% of reviews

Negative experience53.8% of reviews

~ Based on 13 written reviews from the US App Store.

Is Charge Key Safe?

Charge Key appears mostly safe based on user ratings. AppsHunter Safety Score for Charge Key is 74/100.

This assessment is based on 32 user ratings, with an App Store average of 3.8/5.

Safety Analysis

68.8% of ratings point to a safe experience

0.0% of ratings suggest some concerns

31.3% of ratings point to a risky experience

~ Based on 32 App Store ratings for Charge Key.

Is Charge Key Legit?

Charge Key appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Charge Key is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Stay away from Ev rentals using this app

Price gouging company! Adds 29.05% to every charging bill and does not allow you to use your own account to pay for charging

👍🏼👎🏼👌🏼

2 months ago

Response from developer

Thanks for sharing this. The admin fee on charging sessions is set by the rental company you rented from, and Charge Key processes the billing on their behalf. We agree fees should be clearer on your receipt, and we've passed your feedback to our team. If you have questions about a specific charge, email us at accounts@chargekey.app and we'll take a look.

No way!

Just found out this is still tracking me 6 months after returning the car! Scary!

Jkjkkijhhjkk

8 months ago

Response from developer

Thank you for flagging this, and we understand why it was concerning. We've since removed the feature that relied on background location. If you no longer have an active rental, you can delete the app or turn off location access for Charge Key in Settings > Privacy & Security > Location Services. If you have any questions, email us at accounts@chargekey.app.

Deep link from EON never worked!

Got stranded cause of this stupid app with EON rental car

AdityaPunj

9 months ago

Response from developer

We're sorry the Charge Key link from EON didn't work and left you stranded. That shouldn't happen. If you rent through EON again and have any trouble opening your key, email us at support@standardfleet and we'll help right away.

Scam - they keep your deposit

Reservation ended October 7th and it’s now October 27th. I’ve called multiple times and was first told to wait 7-10 business days, then was told they can’t check it over the weekend, then they stopped answering my calls and ignored my VM. It’s been almost a month and my deposit is still in their account. Will take legal actions if need be

Snics3

a year ago

Response from developer

We're sorry for the frustration. Deposits are set and refunded by the rental company, and Charge Key's charging hold releases automatically after 7 days, minus any unpaid charging. If you're still missing funds, email support@standardfleet.com with your rental dates and company and we'll help track it down.

Great app!

I used this app for my Tesla rental, and it worked really well for me. It's pretty much like the Tesla app but a bit easier to use.

Gtheanalyst

a year ago

Response from developer

Thanks so much for the kind words! We're glad Charge Key made your rental easy. Enjoy your next trip!

I can’t open the car and unsure why

I’m stuck in the street after not being able to open my Tesla car rental. I have no idea what’s going on and the rental company doesn’t open until Monday. The worst experience since the rental company stopped using the official Tesla app and switched to this company

Leperla010

2 years ago

Response from developer

We're so sorry you were stuck without access to your rental. That's definitely not the experience we want our users to have. Since then we've made major improvements to how the app connects to the car over Bluetooth. If you ever run into this again, email support@standardfleet.com and we'll help.

great app

really makes it super convenient. have rented from tesla owners that only provide the keycard, which in my opinion is a serious disservice to the full tesla experience.

B3NNi3B0Y

2 years ago

Great app

We use this for our business every day

jpappan14

2 years ago

Response from developer

We're glad you like the app!

Charger Rate Gouging

I was required to install and use charge key for a rental car with a company ive used many times before. They switched to using this app and in addition to not trusting it based on the initial web experience my suspicions were confirmed while I decided to look around during the wait for my vehicle to charge while traveling one night. While the car informed me of the charging rates the transactions from the bank were much higher. I found in the chargekey app receipts area each pdf showed the charging rates being 25% higher than it actualy was. I get that the app must have a way to make money, but this added up and completely broke trust with me as it is not clear to the user. Especially in the case of being forced to use the app as I was.

If you are going to add double digit percentages or more to every transaction at least be up front with your users so they dont have to find it like I did.

As a result I will never use this app again and if the rental company i worked with has no other option I will never rent from them again.

HappyApps2016

2 years ago

Response from developer

Hello – A note from the developer of this App. Thank you for the note. We specialize in making Digital Car keys for rental companies. The keys are set up to allow access to the vehicles and allow optional charging at Chargers. We are software providers, and not operators. Given this, the rates are set by the rental companies and we require them to be up front about their rates. We encourage you to reach out to your host / rental company if you have any concerns or questions. I'll add that we're going to also add more information in the app about rates to make things clearer, as we certainly don't like to hear that you were surprised.

Magical

I use Charge Key as a long-term key for my Tesla Model 3. It works seamlessly in the background for instant locking, unlocking, and driving. Plus I use it to locate my car and nearby charging stations.

Sidirkwhd

2 years ago

Response from developer

We're glad you like the app! Thanks for leaving a review.

Don’t rent a Tesla through Turo

I’ll admit that having a key in my phone is nice. But having rented my Tesla through Turo, I was not expecting to be charged more through another app. I expected to have to pay to charge the car, but I DID NOT expect it to cost pretty much the same as gas. And they took another $25 just for me to get into the app just to unlock my Turo, having to spend an extra 10-15 minutes in the Arizona sun just to unlock my car. Never going to rent an electric vehicle again. And definitely not one that utilizes this app. No customer support through the app or any contact information at all for that matter. 1/10. And only because having the car unlock and lock as I came and left was convenient.

JayTee650

2 years ago

Response from developer

Hello – A note from the developer of this App. Thank you for the note. We specialize in making Digital Car keys for rental companies. The keys are set up to allow access to the vehicles and allow optional charging at Chargers. We are software providers, and not operators. Given this, the rates are set by the rental companies and we require them to be up front about their rates. We encourage you to reach out to your host / rental company if you have any concerns or questions. A note on the $25 – some rental companies require a $25 deposit, which is automatically returned. The only reason deposits are not returned is if there are unpaid balances. I'll add that we're going to also add more information in the app about rates to make things clearer, as we certainly don't like to hear that you were surprised.