Changed my rating again... Back to 5 stars!
Response from developer
Thanks for the honest feedback — we hear you. We rolled out MFA with security in mind, but it became clear that the experience wasn’t meeting expectations for speed and reliability in day-to-day clinical use. Based directly on feedback like yours, MFA is now optional, and we’ve cleaned up the flow to reduce friction. Our goal is to protect accounts without getting in the way of patient care. We appreciate you taking the time to call this out and help us improve Chartnote.
Changing my rating... 2FA needs to be optional
Response from developer
Thanks for the honest feedback — we hear you. We rolled out MFA with security in mind, but it became clear that the experience wasn’t meeting expectations for speed and reliability in day-to-day clinical use. Based directly on feedback like yours, MFA is now optional, and we’ve cleaned up the flow to reduce friction. Our goal is to protect accounts without getting in the way of patient care. We appreciate you taking the time to call this out and help us improve Chartnote.
Would not recommend
Additionally, the program has poor interfacing between the app and website—if you have been transcribing in the app, you cannot use the website or it will never allow you to use the app for that note again. Finally, I emailed customer support to ask for guidance on the software’s apparent inability to recognize common words, and they have not gotten back to me. Overall, I am disappointed in this service. It would be easier to accept if there weren’t better transcription alternatives, but I can literally rapidly mumble medical terms into ChatGPT with extremely high accuracy (obviously not HIPAA compliant though). With chartnote, it still fails when I speak slowly and over-enunciate, and I have no accent. Even siri is significantly more accurate unfortunately.
