I have 8+ hours a week more with my kids and spouse because of this App!
My medical documentation is done before I get off my shift and head home from the hospital!! I could not recommend this app and platform enough! It’s completely changed how I look at medicine and and my long-term outlook in this career. i’m not kidding when I say it has made me a better husband and parent because of 8+ hour more I get to spend with them each week. Thank you Chartnote!!!
Show more
Amazing app
Love this app and Chartnote, it has changed my career!!!
Changed my rating again... Back to 5 stars!
The developers have heard the feedback of their users and have finally made MFA optional! I've used a ton of ai scribes over the years and there are none that match the customizability and accuracy of chartnote. Thanks for making a great product!!
Changing my rating... 2FA needs to be optional
Absolutely love this app, but they have recently forced everyone to do 2FA and it has been very buggy, clunky and is incredibly tedious. This really needs to be made optional for those who don’t want to use it.
Response from developer
Thanks for the honest feedback — we hear you. We rolled out MFA with security in mind, but it became clear that the experience wasn’t meeting expectations for speed and reliability in day-to-day clinical use. Based directly on feedback like yours, MFA is now optional, and we’ve cleaned up the flow to reduce friction. Our goal is to protect accounts without getting in the way of patient care. We appreciate you taking the time to call this out and help us improve Chartnote.
Would not recommend
The concept is a great idea. I like how it has the option of free text - allows for flexibility in an academic medicine setting. However, the transcription quality is extremely poor and frequently misses common words (for example, it cannot recognize the word "what's"). The transcription of medical words is decent at best, but even that is often incorrect (it could not recognize or learn TMP-SMX, etc). It’s frustrating not only because the frequency of errors, but because I cannot correct them as I speak. I have to turn the microphone off, wait for it to calibrate, then scroll to the part I want to edit.
Additionally, the program has poor interfacing between the app and website—if you have been transcribing in the app, you cannot use the website or it will never allow you to use the app for that note again. Finally, I emailed customer support to ask for guidance on the software’s apparent inability to recognize common words, and they have not gotten back to me. Overall, I am disappointed in this service. It would be easier to accept if there weren’t better transcription alternatives, but I can literally rapidly mumble medical terms into ChatGPT with extremely high accuracy (obviously not HIPAA compliant though). With chartnote, it still fails when I speak slowly and over-enunciate, and I have no accent. Even siri is significantly more accurate unfortunately.
Additionally, the program has poor interfacing between the app and website—if you have been transcribing in the app, you cannot use the website or it will never allow you to use the app for that note again. Finally, I emailed customer support to ask for guidance on the software’s apparent inability to recognize common words, and they have not gotten back to me. Overall, I am disappointed in this service. It would be easier to accept if there weren’t better transcription alternatives, but I can literally rapidly mumble medical terms into ChatGPT with extremely high accuracy (obviously not HIPAA compliant though). With chartnote, it still fails when I speak slowly and over-enunciate, and I have no accent. Even siri is significantly more accurate unfortunately.
Show more
