Scammer
I used their service for a few weeks then decided to stop. Then they started calling me EVERYDAY, from different numbers! They even call me super late at night. Horrible experience and i feel harassed at this point. I do NOT recommend affiliate with this company. scammer vibe
Response from developer
Hi! We are incredibly sorry for the relentless and late-night calls; this behavior is completely unacceptable, and we understand why you feel harassed. To ensure your phone number is permanently removed from all of our outreach lists immediately, please DM us through our social network @chefsplate. We apologize again for the immense frustration this has caused and are standing by to make sure you are never bothered by us again.
Une belle gang d'HARCELEUR.
Il ne te lache pas. Textos, appels (je les aient bloqués) et maintenant par lettre. CRISS LACHER MOI OU VOUS ALLEZ RECEVOIR UNE MISE EN DEMEURE SOUS PEU. juste pour votre info, c'est illégal d'harceler une personne.
Response from developer
Bonjour, nous vous présentons nos plus sincères excuses pour cette situation et pour l'exaspération causée par ces communications répétées. Ce type de sollicitation ne reflète absolument pas nos standards de service. L'App Store étant une plateforme anonyme, nous n'avons malheureusement pas accès à vos informations personnelles à partir de cet avis pour suspendre les envois. Nous vous demandons de bien vouloir contacter immédiatement notre service client au 1-833-608-0883 et de demander le retrait de vos données. Dès lors, nous procéderons manuellement au blocage complet, strict et définitif de toutes nos listes de diffusion (appels, textos et courrier postal). Cordialement, L'équipe Chefs Plate
Complete Scam
They will still charge you even if you cancel the subscription or even delete the account. Had a really bad experience with them. Definitely wouldn’t recommend.
Why I left - why I’ll stay
I quit getting orders a long time ago because delivery was terrible - rarely on time
My first order back - Wow! I got it ( with very serious doubts it would arrive ) on time and well before supper - thank you
My first order back - Wow! I got it ( with very serious doubts it would arrive ) on time and well before supper - thank you
Adds extra meals to your order without consent
I used the app to add my normal 3 meals to an order. I wake up to see I’ve been charged over $200 and have 5 meals on the way. I never chose the 2 additional meals, so I don’t know why they were in my basket. I complained to chefs plate as I did not add or see these additional meals and they said too bad and I have been charged and they won’t refund me even though it was the app that caused this problem. Very disappointing
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New App BAD
The new app is difficult to use, go back to simple.
I should not have to google where to find skip week button. It should be simple.
I should not have to google where to find skip week button. It should be simple.
Awful food and service
The level of incompetence and rudeness from their customer service team is of another level, the entire order was a disaster, everything was wrong, they double up on the order, billing is a nightmare. Tried it one and NEVER again
Can’t edit meals
Key feature either doesn’t work on the app - can’t edit meals.
No updates, poor communication
Reaching out to customer service for an unexpected charge on my account. They were incredibly unhelpful. The app is not easy to use, communication is not clear and the updates or notifications on what’s being ordered is non existent. The app shows, no details on my order, no subscription information and no order / account charges. I discouraging anyone from using this app
Or service, Hello Fresh is much better and easier to use.
Or service, Hello Fresh is much better and easier to use.
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Expensive and not very timely cutoffs
They have a 4 day cutoff deadline, I think that’s a couple days too short. Especially in the holiday season where everyone is busy and not necessarily thinking about chefs plate.
I’ve skipped almost every week this year and used the on a tight budget reason for every one. Only not cancelling my account to keep my discounts for when I do want to get their recipes. With the holidays, I was super busy and chefs plate slipped my mind. I got charged yesterday (Dec 27), noticed today (Dec 28) at 1045am, contacted desperately trying to cancel & refund. They wanted to just give me a credit to my account. I went to management and am now getting half of what I paid back to my account after pushing (a lot) for an actual refund, manager Chris said it costs the company more to give a refund, which I thought was a ridiculous thing to say since it’s a multimillion dollar company and surely a whole refund wouldn’t necessarily hurt them. I asked if since I’m still paying $40, can I get one of the meals? The answer was no. It’s all being donated, and they apparently can’t split the boxes.
I’ve skipped almost every week this year and used the on a tight budget reason for every one. Only not cancelling my account to keep my discounts for when I do want to get their recipes. With the holidays, I was super busy and chefs plate slipped my mind. I got charged yesterday (Dec 27), noticed today (Dec 28) at 1045am, contacted desperately trying to cancel & refund. They wanted to just give me a credit to my account. I went to management and am now getting half of what I paid back to my account after pushing (a lot) for an actual refund, manager Chris said it costs the company more to give a refund, which I thought was a ridiculous thing to say since it’s a multimillion dollar company and surely a whole refund wouldn’t necessarily hurt them. I asked if since I’m still paying $40, can I get one of the meals? The answer was no. It’s all being donated, and they apparently can’t split the boxes.
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Scam!!!
Attention!!!! They take money without any “scheduled delivery/ meal plan” I made an account and ordered one time then cancelled everything… deleted account removed payment methods etc. account should have been gone then 3 months later was charged 110 dollars for food I did not order.
Stop calling me
I ended my service over a month ago, but I keep receiving unsolicited phone calls from Chef's Plate asking for feedback. My feedback is don't make unsolicited phone calls to ex-customers, or to anyone. It's incredibly rude and tells me that you do not handle your customer's personal contact information professionally or considerately.
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Unacceptable
They postpone my delivery 2 times in the same day, I contacted the support and they told me that my delivery would be the next day without offering any good reason or anything to make up for their mistake . The support was of no help whatsoever. The food is mostly carbs with really little protein and it’s not really fresh if you compare to other food services.
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App intentionally limits functionality to maximize their profits
It specifically says that you are able to skip six weeks worth of orders, but through the app you’re limited to only three or four weeks. On top of that, you were unable to see any credits and how they are being applied from mess ups on their orders to you. As well, or change your subscription through the app. But must do through, when you’ve done everything through the app
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Don’t bother
Ordered my first package, was missing all dairy products to cook my meals, second package didn’t even show up and they said their having shipping issues
Good. But not enough to keep me
Great discount upfront, recommend everyone give a shoot espcecially working class. Issue: ingredient list are not transparent. The sauces are too sweet, doesn’t taste real nor healthy. Price spikes after the first promotion. Too less meat and quantity generally. As a 175cm tall female, I need to eat 2 servings each meal to feel stuffed. 😂 I will go back to wild forks and eat impact delievery
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App is not working
The app is glitching, as soon a I click the app it closes. It will not load anything. this makes it hard to monitor and choose my meals as now I have to log into the web in order to do so.
What a nightmare!
Their app is confusing. Had my plan set to 2 people. An update in the app makes it so when you choose meals, it doesn’t remove the preselected meals, doesn’t warn you that you have more than 2 meals and then charges you for the meals you selected and their auto meals Customer service is ridiculous to deal with. There are better meal boxes out there!
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App won’t load
I have downloaded the app to make things a bit easier for me, but it won’t even load. I click on it, and it immediately closes. I’m not sure if the app was loading before your update, but it’s not working now.
Awesome food and help staff
The meals taste great and are very healthy. Our bp and cholesterol values have dropped significantly.
