App not longer has your ebooks
This app and company is a JOKE! Money hungry and false advertisements. They literally tell you you can access your books on the eReader app but when logging in, the book I purchased is no where to be found. Spoke to customer service, and they told me the eReader app no longer allows customers to view their book on there… LOL WHAT?? That’s literally the whole POINT of the app. Now, whenever I’m in class I have to go out of my way to go on the internet, login EVERYTIME, just to access my book. If I would’ve known the app doesn’t support the ebook, I would just bought a hard copy. Freaking joke!
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Horrible app and even worse customer service
I’ve always loved chegg when it comes to buying physical text books and thought that I would start using eBooks in grad school because I need them on the go with easy access whenever I have free time to read. I purchased my textbooks with my laptop and downloaded the eReader app on my iPad and can’t access them through there. I’ve reached out twice to customer service and they keep sending the same automated responses and ignore my actual questions. I throughly regret buying these books through chegg and will be using Cengage in the future. Absolutely DO NOT use chegg to purchase eBooks.
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CANNOT ACCESS MY RECENTLY PURCHASED EBOOKS ON THIS APP!!!
What’s the point of making an app when I login using the same credentials I use online with a browser and the app doesn’t even register the ebooks I’ve purchased for viewing. I don’t always have my laptop on me to access the ebooks due to my schedule, accessing the ebooks thru my phone is the only way. You guys are all the same as with other companies who doesn’t invest their time in making a product that works for their customers. Should have went with a more reputable company who gives a care for their customers.
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Frequent errors when flipping through pages
I’m a college student who prefers digital textbooks, I love the convenience this app provides in being a library and reader for some of my books, however I frequently experience problems when I’m flipping through pages of a book on this app. Oftentimes, when I’m flipping it will suddenly say there is an error, which I can only resolve by closing the book then reopening it. Small disruptions like this can make maintaining a seamless read & steady train of though more challenging. I hope future updates can address this.
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Almost entirely useless.
I was originally happy to find my books at the lowest price, but the hassle I have endured with this app makes me regret not forking over the extra money to get my books on a more reliable app.
First off, whenever I try to read through one of my books, I can’t get through more than maybe 2 or 3 pages before I get the “It looks like you’re offline!” error message. I have tested my internet to make sure that it wasn’t that, I’ve used cellular data, and yet nothing seems to prevent this message from haunting me when I choose to study. To get the book to open again I have to exit out of the book and then re-open it, and if I was in the process of searching for something and/or attempting to go to the page I want through the search feature, I have to do it all over again! Yay!
Second, logging into this app is an absolute nightmare because it doesn’t depend on anything in particular for it to log you in, it’s simply a matter of chance at this point. So now I am logged out and unable to log back in so that I can continue to study. Thanks Chegg, you guys are making my life as a college student annoyingly inconvenient!
First off, whenever I try to read through one of my books, I can’t get through more than maybe 2 or 3 pages before I get the “It looks like you’re offline!” error message. I have tested my internet to make sure that it wasn’t that, I’ve used cellular data, and yet nothing seems to prevent this message from haunting me when I choose to study. To get the book to open again I have to exit out of the book and then re-open it, and if I was in the process of searching for something and/or attempting to go to the page I want through the search feature, I have to do it all over again! Yay!
Second, logging into this app is an absolute nightmare because it doesn’t depend on anything in particular for it to log you in, it’s simply a matter of chance at this point. So now I am logged out and unable to log back in so that I can continue to study. Thanks Chegg, you guys are making my life as a college student annoyingly inconvenient!
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Response from developer
Hi. We’re so sorry you’re running into technical issues. We fully understand your frustration and are here to help. Please visit chegg.com/contactus and click ‘Contact us’ on the bottom right to speak with a member of our team. Please let us know when the issue is resolved.
