App not longer has your ebooks
This app and company is a JOKE! Money hungry and false advertisements. They literally tell you you can access your books on the eReader app but when logging in, the book I purchased is no where to be found. Spoke to customer service, and they told me the eReader app no longer allows customers to view their book on there… LOL WHAT?? That’s literally the whole POINT of the app. Now, whenever I’m in class I have to go out of my way to go on the internet, login EVERYTIME, just to access my book. If I would’ve known the app doesn’t support the ebook, I would just bought a hard copy. Freaking joke!
Show more
Horrible app and even worse customer service
I’ve always loved chegg when it comes to buying physical text books and thought that I would start using eBooks in grad school because I need them on the go with easy access whenever I have free time to read. I purchased my textbooks with my laptop and downloaded the eReader app on my iPad and can’t access them through there. I’ve reached out twice to customer service and they keep sending the same automated responses and ignore my actual questions. I throughly regret buying these books through chegg and will be using Cengage in the future. Absolutely DO NOT use chegg to purchase eBooks.
Show more
CANNOT ACCESS MY RECENTLY PURCHASED EBOOKS ON THIS APP!!!
What’s the point of making an app when I login using the same credentials I use online with a browser and the app doesn’t even register the ebooks I’ve purchased for viewing. I don’t always have my laptop on me to access the ebooks due to my schedule, accessing the ebooks thru my phone is the only way. You guys are all the same as with other companies who doesn’t invest their time in making a product that works for their customers. Should have went with a more reputable company who gives a care for their customers.
Show more
Frequent errors when flipping through pages
I’m a college student who prefers digital textbooks, I love the convenience this app provides in being a library and reader for some of my books, however I frequently experience problems when I’m flipping through pages of a book on this app. Oftentimes, when I’m flipping it will suddenly say there is an error, which I can only resolve by closing the book then reopening it. Small disruptions like this can make maintaining a seamless read & steady train of though more challenging. I hope future updates can address this.
Show more
Almost entirely useless.
I was originally happy to find my books at the lowest price, but the hassle I have endured with this app makes me regret not forking over the extra money to get my books on a more reliable app.
First off, whenever I try to read through one of my books, I can’t get through more than maybe 2 or 3 pages before I get the “It looks like you’re offline!” error message. I have tested my internet to make sure that it wasn’t that, I’ve used cellular data, and yet nothing seems to prevent this message from haunting me when I choose to study. To get the book to open again I have to exit out of the book and then re-open it, and if I was in the process of searching for something and/or attempting to go to the page I want through the search feature, I have to do it all over again! Yay!
Second, logging into this app is an absolute nightmare because it doesn’t depend on anything in particular for it to log you in, it’s simply a matter of chance at this point. So now I am logged out and unable to log back in so that I can continue to study. Thanks Chegg, you guys are making my life as a college student annoyingly inconvenient!
First off, whenever I try to read through one of my books, I can’t get through more than maybe 2 or 3 pages before I get the “It looks like you’re offline!” error message. I have tested my internet to make sure that it wasn’t that, I’ve used cellular data, and yet nothing seems to prevent this message from haunting me when I choose to study. To get the book to open again I have to exit out of the book and then re-open it, and if I was in the process of searching for something and/or attempting to go to the page I want through the search feature, I have to do it all over again! Yay!
Second, logging into this app is an absolute nightmare because it doesn’t depend on anything in particular for it to log you in, it’s simply a matter of chance at this point. So now I am logged out and unable to log back in so that I can continue to study. Thanks Chegg, you guys are making my life as a college student annoyingly inconvenient!
Show more
Response from developer
Hi. We’re so sorry you’re running into technical issues. We fully understand your frustration and are here to help. Please visit chegg.com/contactus and click ‘Contact us’ on the bottom right to speak with a member of our team. Please let us know when the issue is resolved.
It’s okay but needs improvement
First time using chegg and it’s been about a month now. I am using an ebook and i like that the app has the option to book mark and highlight in a few colors. I also love that it is easy to navigate, the book has an option to search key words, page numbers etc. My biggest issue with this app is that you have the option to download the book so it’s available offline and I’ve “downloaded” the book 3x and it won’t work offline. The app constantly signs me out, the pages go blank, or gives me an error message stating that something went wrong. It’s not a huge deal but it’s definitely annoying to have to constantly close the app, sign back in, download the book, and then go back to the page where i was.
Show more
Needs stability work
It’s nice to have the option to access my rented materials on my phone but this app needs work. There were way too many times when searching a certain word or phrase made the whole app crash. There were also a lot of times when just flipping to different pages would cause a “something went wrong” error page to pop up and I’d usually have to just close out of the app to get the reading back to where it would work again.
Show more
App Keeps shutting down
When reading the app will shut down several times and say oh something went wrong and I have to reset the app! It very frustrating. In addition when I zoom in I cannot zoom out unless I close the app and reopen it. The sensitivity of the pages needs correcting, when trying to highlight I think I’m going to another page. or if I try to tap something and again thinks I’m going to another page, and will flip the page. Also there should be the ability for settings for color background for font size for continuous scrolling or if you want page training. The app needs more options to be fully functional and capable to read an online book.
Show more
constantly have to close and open the app
I have to constantly close and open the app because, like others, I get a message that says something went wrong. This last time it happened was the the straw that broke the camel’s back and why I am writing this review. The app was not opened for more than 3 minutes, and I got the error message. I had not even read one page and the app crashed. I’m frustrated with having to waste my time closing and opening the app to read my textbook. It’s 2022. How Chegg can have an app simply to read books that is this horrible is mind boggling.
Show more
Glitchy product
It constantly logs you out and then removes your downloaded book. Every time you sign in you have to download the book again for the “best experience.” This is extremely annoying while traveling or away from Wi-Fi on my iPad. Many other apps can keep items downloaded when you are logged out, and they also don’t randomly log you out.
If you exit the app then come back on and try to go to the next page it crashes. Luckily it does remember what page you were on but it’s still annoying and glitchy. Other apps that offer ebooks are much better, such as Bookshelf. eReader makes me dislike ebooks.
If you exit the app then come back on and try to go to the next page it crashes. Luckily it does remember what page you were on but it’s still annoying and glitchy. Other apps that offer ebooks are much better, such as Bookshelf. eReader makes me dislike ebooks.
Show more
This app is useless
It’s PDF images of the book so you have to zoom in and out just right to read anything, and that’s if it doesn’t decide to erroneously advance you through five pages just for kicks. Don’t you dare try to read in landscape mode - you’ll be advanced to a random page, won’t be able to zoom in and out, then after about two seconds of trying to get back to the last page you were on (you think) you get an error message and have to go back to the main menu and start all over, left hoping the app has some semblance of where you left off.
10/10 awful app and do not recommend; I will not be renting anymore ebooks through Chegg because this app is useless.
10/10 awful app and do not recommend; I will not be renting anymore ebooks through Chegg because this app is useless.
Show more
Okay, but buggy
I'm taking online classes for my master's, and some books are way cheaper to rent through Chegg's eReader service than to get any other way. The bad thing is that the eReader app is super inconsistent and buggy. I find myself having to to do a hard-close of the app and restart it CONSTANTLY because pages will not load, even with a great WiFi connection. I love Chegg in general, and I like that I can rent the books for a couple of months (my course lengths are 8 weeks per term) at a better rate than I can rent or buy them elsewhere, but the app really is difficult to use because of the constant crashes.
Show more
Be wary of the payment process and cancellation.
I used Chegg when I was in college and trying to figure out how algebra works, so with that super good experience I decided to try their ebooks out since I only needed it for one class for one night. I got the book, and it was fine and I tried to cancel my subscription later that week (I thought I had) but nope I got a message about it later that month. I tried to see if I had access to it and I didn’t so I had thought the cancellation had finally gone through, but to no surprise the minute there was activity on the card I used, it charged me for a month where I had no access to it and canceled my subscription the day after it charged me. Pretty upsetting. I understand charging if I’ve missed a month but charging me for a month in which I had no access too and then giving me access for only a day after? I was better of just ordering a copy for myself.
Show more
Constantly Crashes
When I first got the app it worked pretty well. After the last two updates, it constantly crashes and won’t let me go two pages without saying “something went wrong”. It’s to the point where it is almost pointless to even try to tread my books for college because I have to constantly close and open the app in order to get it to work. Maybe one day they will fix this app, but until then, I will go back to Kindle Reader for my college courses because this app isn;t reliable enough to use.
Show more
Annoyed
What would make me happy Chegg… you money hungry thieves is to be able to highlight. While reading the e-textbook on my mac I’m trying to highlight text. I select the text I want with my mouse and upon un-clicking the whole page shifts down and un-selects my text. So now I have to reposition my page and the text still is not highlighted. Also, I ordered textbooks to be shipped so I got a free 7 day ebook. Well, my books haven’t arrived in the mail yet and I’m on day 8 so I still have no books. Also, if I desire to ask for help I must pay monthly for chegg plus? Get out of here. Didn't you guys tell on students for using your homework help answers because they were on student’s quizzes? Why would I pay to get tattled on? Students DONT put your school or courses on your account! Trouble will occur. The app is fine though, but how it’s run is not.
Show more
App hardly works, terrible customer service
The app is always crashing. And their website is so difficult to navigate. My card had expired and I needed to reinstate my book subscription and accidentally resubscribed to Chegg study which I don’t want and don’t need… when I talked to customer service they refused to fix it for me… I wish I didn’t have to use this crappy company at all but they are the only place that has the text book I need for this current semester. I will never use again after this though… I saw lots of incorrect answers on the study app too when I used to subscribe which is why I don’t want it…
Show more
This application on Apple is garbage
The app, while functioning, is good and relatively easy to use. But for some reason, in recent weeks, I am never able to log on to my account through the app. It prompts me with a message saying that safari cannot find the link to my google account. And when i go to manually enter my account information, i still can’t log on. Even after switching my default browser to chrome nothing changed. I have attempted many things from updating all other apps including this one, checking for system updates, going in to make sure the browser is still defaulted to chrome and nothing helps. I’m just going to use the web browser to read through Chegg. That is the only thing that seems to work
Show more
“Something Went Wrong” After Update
2 stars due to intermittent functionality on both iPhone and iPad apps after the last update. The error “something went wrong, try again” happens too often and cannot be fixed unless you quit the app and relaunch. Tapping “Try Again” has not worked yet. I enjoyed the app before the last update, but now it’s incredibly frustrating because of the constant interruptions I experience while comprehending the ideas being presented in the textbooks. I’ll update the rating once the issue has been resolved. Chegg is great, but this app is broken in its current state.
Show more
Please add a zoom feature
First off I enjoy the Chegg eReader app, but the only feature I wish it had is the ability to zoom out and in on the page.
When I am use the app on my iPad in split view it is very difficult to read the page I am on, because it is zoomed in on half of the page and you can’t zoom out only in. If there was a zoom option I could adjust the page and effectively continue reading.
A small fix like this can make all the difference in the experience of the app.
When I am use the app on my iPad in split view it is very difficult to read the page I am on, because it is zoomed in on half of the page and you can’t zoom out only in. If there was a zoom option I could adjust the page and effectively continue reading.
A small fix like this can make all the difference in the experience of the app.
Show more
App crashes after opening textbook
For several weeks now and after multiple app updates, the app immediately crashes upon opening the textbook I am paying to rent for class. I have tried signing in and out of my account, deleting and reinstalling the app, updating my iPadOS, and nothing helps. The app now crashes consistently, making it unusable for reading my textbook. The textbook works fine via computer browser, but I subscribed through Chegg to have a better user interface on iPad via the app, and Chegg has failed to live up to providing this feature it offers with the subscription. Won’t be subscribing with Chegg again.
Show more
