No customer service
I normally love this app and use it all the time! But now my parents can’t make a payment through the app and I’ve tried to email customer support with no response. I have sent out multiple emails in a weeks time. And still nothing! It would be nice to have help figuring out why my stripe account disconnected… and I got ahold of stripe and they said it’s all on childrens journal side. So frustrating!
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Crashes
App crashes a lot. I like it, but the crashes gotta be fixed
Adding a Parent
Just downloaded the app and trying to set up. It will not allow me to add a parent. Just keeping showing the “loading circle” and never comes up.
Want to love it! Notifications don’t ever work
My child’s home daycare provider chose this platform after I recommended another (used by a coworker’s child’s home daycare). The center we previously attended had their own app that worked well and I LOVED the notifications right on my watch, since I’m a laboratory scientist and can just look at the notification and keep going with my gloves and hazardous fluids, haha. Whelp, this app’s notifications NEVER notify! And this morning I showed up to daycare missing supplies and lost an hour of work (time = money people!) bc I had to drive back home and then back to the daycare to deliver the supplies. PLEASE FIX YOUR NOTIFICATIONS SO THAT THEY NOTIFY!!!!!!!!!! PLEEEAAASE!!! THAT will be worth a 5 star review 🙂 THANK YOU!
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Response from developer
Hello, thank you for bringing it to our notice about the notifications. Our team has worked on this issue and got it resolved. Please make sure to enable notifications from Child Journal on your watch and you should then be seeing notifications on your watch. Please send us an email to support@mychildjournal.com if your have any other issues or concerns.
Best child care app in the market
I've been searching for this kinda app for long, this is the best
