Hot garbage
Absolutely atrocious app. I have had to reset my pin countless times. It will work once and then never again unless I reregister. For an app that the state recommends using to track modification review status it should be a lot better but we are taking about the state of Illinois. I’m not sure the app could get any worse. Better off calling the modification phone line instead because you will get nowhere with app. It deserves zero stars!!!
Show more
Terrible App
Can log in once and that’s it after multiple resets and even deleting the app.
I have to register each time
I have to register every time I want to login. Just now I registered, confirmed my pin, closed the app, reopened the app, input my pin, and was immediately locked out for too many failed attempts.
Even if I’m able to get into the app, the description of where you’re at in the modification process is vague enough as to be almost useless.
Even if I’m able to get into the app, the description of where you’re at in the modification process is vague enough as to be almost useless.
Show more
Inability to login after the first try
You can’t login after your initial login. So many errors. I deleted and redownloaded still still no luck.
Pointless
This app doesn’t work.
What’s the point??
I don’t know anymore with the app than I did without it. It doesn’t work. Thanks for nothing.
This app is broken and does not work!
This is the app that the state of Illinois recommends you use in order to keep track of your child support modification request. As many other people have reviewed, you can’t log in this app. Every time I input my information, it gives me an error code. It’s really a shame that Illinois would recommend this app especially, after hundreds of people have complained on other online forums. They seem committed to not fixing their app. This is possibly one of the most broken apps I have ever seen. lord knows I can’t say “used” because that would imply that the app is usable. I’m convinced that this app is just for show. The developers know that this app does not work. This app is nothing more than a ploy to make it look like they are doing their jobs, and to justify not hiring people.
Show more
APP DOES NOT WORK
This app doesn’t work. I already have an account set up but it won’t let me log in and if you request troubleshooting, it’ll direct you to call them.
DO NOT WASTE YOUR TIME DOWNLOADING THIS! Smh
DO NOT WASTE YOUR TIME DOWNLOADING THIS! Smh
Horrible
Do not waste your time. You can only log in once. Your pin never works and it makes you register more than once and sooner or later you just can’t log in.
Horrible app - they should be embarrassed
If you’re lucky, you’ll be able to log in to the app one time to see the status. After that, it will not work.
I tried deleting and downloading it again like another reviewer mentioned. It turns out there’s no option to login using an existing account. It only allows for creating a new account. Obviously this is not an option if you already created one and you’ll get an error.
If you select “troubleshooting” it will just direct you to call IL DHS who will direct you to contact Maximus.
With the number of parents either paying or receiving child support, there’s no excuse for not having a functional app.
If you would like a one time chance to see which phase of review your case is in, this is the app for you. By the way, the app doesn’t give any information about what the other phases entail, so it is hard to know what to expect based on the information.
I tried deleting and downloading it again like another reviewer mentioned. It turns out there’s no option to login using an existing account. It only allows for creating a new account. Obviously this is not an option if you already created one and you’ll get an error.
If you select “troubleshooting” it will just direct you to call IL DHS who will direct you to contact Maximus.
With the number of parents either paying or receiving child support, there’s no excuse for not having a functional app.
If you would like a one time chance to see which phase of review your case is in, this is the app for you. By the way, the app doesn’t give any information about what the other phases entail, so it is hard to know what to expect based on the information.
Show more
Like everything with the State, terrible
I registered, set up a pin, logged in once and welp that’s all folks. I’ve tried to log in again using my pin and it’s telling me invalid. Waste of time and space in my phone. Why can’t the state get anything right?!?!
Doesn’t work
App doesn’t tell you any information, it doesn’t allow you to send any messages
Horrible
This app NEVER WORKS! It’s terrible
Horrible App
No help from customer support, and the app never works.
Terrible
App is trash. Keeps telling me my pins are invalid even though, I've just made them. Try to reset, still doesn't work for 2 different cases. Complete trash and waste of time downloading.
Sign in needs an overhaul
I have to completely re-register every time I want to check on my review status. It never takes my pin, even if I’ve just reset the pin. It’s worth sitting in line on the phone just so I don’t have to deal with this app.
DOES NOT WORK
You set a pin then validate it and then try to use it and it says it’s invalid. Same thing after you reset it. Total waste of time trying to get this to work. I know IL is the worst state in the US but seriously this is the best you can scrounge up Illinois???
Complete garbage
Waist of time. Doesn’t work. You set a pin and than it tells you it’s invalid and then you change it and it will tell you that pin is invalid. Complete garbage of an app. Just like the state of Illinois- garbage. Have been going through a modification and it’s been a year and there still working on it. I was hoping maybe there would be a convenient way of checking on my modification status but NO. Better off just calling.
Show more
Updated version
The new version works as well as the last….meaning not at all. It doesn’t work. Can’t even get logged in. Same story as the old version.
Got another email today. Try again. New version. Shocking. STILL DOWSN’T WORK!
Got another email today. Try again. New version. Shocking. STILL DOWSN’T WORK!
Horrible
I wouldn’t even give this app one star! It absolutely does NOT work. I have deleted and re-installed the app and never have I been able to actually log in. I keep trying in the hopes of a different result. I should have listened to all the previous reviews. Only good review is from years ago.