Easy to use
Response from developer
Thank you for taking the time to write a review!
Poor app
Response from developer
Thank you for sharing your feedback. We’re sorry to hear that you had a frustrating experience with the app. Your input is valuable, and we’re actively working on making the app easier to use and more intuitive for everyone. If you’re open to it, we’d love to learn more about the specific challenges you faced so we can address them. Please contact us at MobileApp@childrens.com. We appreciate your honesty and hope you’ll give us another try as we roll out updates focused on better design and smoother navigation.
Best Pediatric Doctors
Response from developer
Thank you for your review!
Update broke the shuttle tracker
Response from developer
Sorry for the inconvenience. This has been fixed in the latest release.
Wow! Pleasantly surprised
Response from developer
Thank you for the review!
How to Mess up a Good App
6/12/2024
The developer has done it again! This time the app allows only Apple Pay and Bank EFT for payment. Payment by a credit card - in my case a HSA card - no longer works. Children’s must stop hiring these incompetent developers once and for all.
Response from developer
I'm sorry about the issues you've been having. Facial recognition is working correctly, so please update the app if you're still unable to log in that way. For bill payment, we accept credit and debit cards, bank EFT, and Apple Pay. There may have been an issue with your card or a hiccup with our payment processing software when you tried to pay. If this issue persists, please call our Financial Services department at 800-467-7404.
How to Mess up a Good App
Response from developer
We’re so sorry about this. It took longer than we would like but we fixed the bug that kept the app from saving your username and biometric preferences. We’ve also made some enhancements that should make the app easier to use. We hope you’ll give the app another try!
