Can’t even log in
Can’t log into the app. I have used the forgot username option and it shows me exactly what I had typed in when I entered the member id information, name, etc and it still won’t let me log in. Then tried the forgot password option and same thing happens.
Just wow
Not a single one of there websites, apps, or QR codes work (on physical paper documents.) I’ve had nothing but issues when I try to do anything, from finding a provider to trying to access any links. It’s awful, frustrating, and feels like you have to fight just to view your medical records, bills, appointments, benefits, etc etc.
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App and Website Don’t Provide Information
So I would like to know, does this company care about its Medicaid recipients? The website doesn’t work you login, it tells you it’s been moved. Moved where, it doesn’t say, even Google AI can’t figure it out. So you think I’ll go to the app. The app is just as worse. I just want to see how much my son’s brain surgery would be just to inquire and I can’t get no answers. You are stuck in an infinite loop that you’ll never get out of, just like the backrooms. Then they respond back to reviews with the obligatory I’m sorry we’ll look into message. They do nothing. Interesting for a company that’s worth billions of dollars. If you have Aetna through your employer or you’re paying for it, of course the app and website will work but Medicaid I guess we’re not deserved of that type of assistance.
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Unable to use features
I’m not sure when there was update as I only go onto the app to retrieve a copy of my medical card when needed but I’ve had absolutely no luck on using it lately. I’m unable to see my benefits and just getting an error message.
Doesn’t work, forces close
The app doesn’t work. I’ve tried to access it for days and to no avail it closes whenever I click on ANY tab! No matter what I click on the app closes completely!
