Virtually Uselness
This app really is as useless as people say it is. It crashes constantly, gives me loading screens when I click on something to explore it. No useful information whatsoever. I don't even know why they wasted the time and money developing an app this useless? Strange choice. I know medicaid patients aren't exactly a top priority, we don't make the company money, so obviously we're not able to have good, useful, or helpful resources, but this app is just sad and quite pathetic.
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Why bother?
I don’t understand the point of this app or the website as a whole. It feels performative more like the website and app exist only to meet some kind of requirement. Aetna does not invest the same amount of money in this app or website as they do their Aetna Health app for people who aren’t poor. I’m not sure why Medicaid recipients are excluded from utilizing the main website and the main app and they’re given these glitchy useless dysfunctional tools with no features. As you can see their main app has an amazing rating, but this one has a horrible one because poor people aren’t afforded to access to the futures or tools or anything that’s actually functional.
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Response from developer
We're sorry you're having trouble with Aetna Better Health Mobile. Please contact your Member Services department and they should be able to help you.
Can’t even log in
Can’t log into the app. I have used the forgot username option and it shows me exactly what I had typed in when I entered the member id information, name, etc and it still won’t let me log in. Then tried the forgot password option and same thing happens.
Just wow
Not a single one of there websites, apps, or QR codes work (on physical paper documents.) I’ve had nothing but issues when I try to do anything, from finding a provider to trying to access any links. It’s awful, frustrating, and feels like you have to fight just to view your medical records, bills, appointments, benefits, etc etc.
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App and Website Don’t Provide Information
So I would like to know, does this company care about its Medicaid recipients? The website doesn’t work you login, it tells you it’s been moved. Moved where, it doesn’t say, even Google AI can’t figure it out. So you think I’ll go to the app. The app is just as worse. I just want to see how much my son’s brain surgery would be just to inquire and I can’t get no answers. You are stuck in an infinite loop that you’ll never get out of, just like the backrooms. Then they respond back to reviews with the obligatory I’m sorry we’ll look into message. They do nothing. Interesting for a company that’s worth billions of dollars. If you have Aetna through your employer or you’re paying for it, of course the app and website will work but Medicaid I guess we’re not deserved of that type of assistance.
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Response from developer
Please contact your Member Services department and they should be able to help you.
