Provider Directory Not Current
My dentist retired nearly a year ago and did not sell his practice to another provider - he closed down his practice entirely. He’s still listed as an in-network provider???? When searching for a new provider, get errors when selecting results. It’s unclear if that dental office or provider is covered by my insurance plan. Results display provider addresses that don’t match the dental provider websites. This seems more like a data issue than an app issue. Not helpful at all.
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Dangerous AI assistant
The AI assistant in the app not only can get things wrong, it can grossly misinform you about your account and claim history. I asked it about denied claims, it says it found 23. I ask it to list them, it says there are no denied claims on my account.
Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that.
The other problem is that they’re beta testing people who probably don’t know what a beta test is.
Not good enough guys.
Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that.
The other problem is that they’re beta testing people who probably don’t know what a beta test is.
Not good enough guys.
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Message responses are AI garbage most of the time.
It’s a waste of time to try to message through the app. After 3 or 4 useless back and forths, I got a conspicuously helpful non AI response.
You might have better luck with phone.
You might have better luck with phone.
Aetna would rather have you die
Than pay a claim.
Terrible interface
The application interface is a confusing mess of non-deterministic options and placement of information. I should not be required to actively search for my information, and should not need to resort to help desk for the most simple of requests.
