Hard to navigate
Hard to navigate
Needs IOS 18 or later
For something that’s very important as health insurance and your private info . Requiring users to update to iOS 18 when people have older phones or not able to update it’s unacceptable. Let’s people use the last workable iOs app update that works with their phone ! Mine was working but now I can’t use the phone cuz it’s forcing to use an iOS 18 or later . Unacceptable
Show more
App doesn’t even remember my username
I have to enter my username and password all the time even when remember option is selected. This is ridiculous. Don’t let AI code for you, you should listen your senior engineers Aetna!
App not updating
When I click on the app, it opens and says to update it. Then it opens in the App Store on my iPad but instead of it saying Update it says Open, which is stupid and frustrating. 😡
Aetna doesn’t know what Aetna is doing
This app’s records don’t match the records from Aetna HealthEquity, despite being the same account. This app can see that I made a payment via HE, but can’t agree on dates, bill amounts, and providers for visits.
Update: still doesn’t agree. I paid for CVS Rx (an Aetna subsidiary), which I ordered through this app, paid for by my Aetna HealthEquity HSA, through this very app, yet the statements in the app say “you might owe $___” — JFC, YOU PAID YOURSELF FOR YOUR OWN SERVICES AND YOU DON’T KNOW??
Garbage.
Update: it puts a pop-up in front of your face, interrupting what you’re trying to do asking for your opinion about the app, but when you try to do that, your session times out in under a minute and your feedback is lost.
Update: still doesn’t agree. I paid for CVS Rx (an Aetna subsidiary), which I ordered through this app, paid for by my Aetna HealthEquity HSA, through this very app, yet the statements in the app say “you might owe $___” — JFC, YOU PAID YOURSELF FOR YOUR OWN SERVICES AND YOU DON’T KNOW??
Garbage.
Update: it puts a pop-up in front of your face, interrupting what you’re trying to do asking for your opinion about the app, but when you try to do that, your session times out in under a minute and your feedback is lost.
Show more
