Difficulty filing a claim
The app doesn’t work like they say. Takes too much of your time and all you get is loading and please wait. It crashes every time you’re about to upload your documents.
So far still unable to access
I had one issue fixed today through customer support & now I again can’t log on.
Terrible
Outdated and untrained customer support. Most hassle I’ve ever had for a system advertised to be haggle free especially for us carrying Aetna insurance. Everything denies without even reviewing properly. Thanks for kicking me while I’m down!
Things just spin and take a long time - if at all - to open
Online version doesn’t open claims. Installed version requires multiple clicks to go back to full list of claims, and gives very minimal information about reasons for denied claims. This application feels like it’s 30 years old.
Aatna app
Horrible experience. I have tried uploading pathology report several times and then my claim is denied because of missing upload. What a mess?!
And when I try to add the comment all nicknames are taken. Really??
And when I try to add the comment all nicknames are taken. Really??
