App is useless and website is barely any better
I really think that the design of this app and the online web portal are designed to discourage plan members from submitting claims. I’m not kidding - I do think this is malicious design.
I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the customer service response and response time, the app, and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology.
Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace.
I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the customer service response and response time, the app, and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology.
Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace.
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Too many hoops and hurdles!
I had back surgery on 7/15 and I have spoke with multiple people about one claim that I have not got a complete payout on. Each representative have told me a different document needed and the claim still has not been fully paid. This should not be so hard to receive supplemental income when it’s needed to actually supplement my income. It has been 6 weeks and I’m still being asked to provide documents that I have already sent in! This is ridiculous!
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App is useless and website is barely any better
I really think that the design of this app and the online web portal are designed to discourage plan members from submitting claims. I’m not kidding - I do think this I’d malicious design.
I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the app and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m 26 and I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology.
Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace.
I’ve had this insurance for years and I have filed claims. Two years ago, I did get a major cancer diagnosis. The plan paid out 100% of my critical illness benefit. My review for the actual insurance policy is 5 stars. My review for the app and the online portal is 0 stars. I now have a new claim for an accident and it has been like pulling teeth. I have to go on the website to upload documents, and even then it is painfully slow and throws errors like telling me a document is a duplicate when it simply is not. I’m 26 and I’m very tech savvy. I can’t imagine how hard this app and the website are to navigate as anyone with a limited ability to use technology.
Aetna - seriously get it together and fix your app. Fix your website. We’re paying customers. Thank you sincerely if you read this and take this feedback into account. Peace.
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Terrible Customer Service
Claims never process on time. Customer service representatives have no idea what they’re doing. Multiple times claims have been entered incorrectly for benefits I don’t even have. Honestly terrible experience.
Slow to use
Slow system. Easy interface but difficult to move to next section. Nearly impossible top get pictures and documentation to upload. Very frustrating. I’ll keep trying.
App efficient
Apps runs really slow. Constantly freezes. Also trying to upload documents to a claim, it acts like it’s going to let you then when you click the document - upload it doesn’t do anything.
Terrible
Worse app ever terrible service and will not pay out even though you have been in the hospital
Poor quality connection
Take for every to submit the file
Horrible Service
I have yet to speak to anyone who can answer my questions regarding my claim, I even sent an email and have had no response. The app gives you little to no information, I am beginning to re-think my decision to add this to my coverage. On representative stated that unless I needed the money I should wait to submit a claim…so I pay for this every pay period and he’s questioning my need to file a claim? I cannot even escalate my concerns as there is never a supervisor available…I never had any issues with AFLAC…completely disappointed
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It's ok
It's pretty straight forward, but slow to get from one module to the next. Also, in the middle of actively finishing a claim, it logged me out for inactivity!! I then had to restart the form!
Times out
Times out too quickly
Slow and Buggy
The apps is slow and full of bugs including API call errors.
Bad app
Not very good app
Lots of glitches
When i go to view my submitted claims, the app says please wait and never loads
Accident policy
Jann5
Password confusion iphone
Gets logging in confused with main aetna login. This makes logging in a pita.
.
Could be a little user friendly.
Does not work
This app does not work in my iPhone It is tremendously frustrating.
Bad
The app is no near houseful does not give you very much information and is hard to navigate
Update app
When having to enter an email address, the app should already know and give the option on the screen with the app symbol and period so that way we don’t have to switch screens multiple times just to enter our email address. Get with the times.
