Terrible
This app SUCKS. My wife needed emergency stitches and the app was USELESS for finding what hospital to go to. The AI sucked. The app is not intuitive. Useless. Worthless
Terrible
Can’t login!!! Says the plan isn’t supported in the app, go to web. Okay, I did - tried to login in again and it says system unavailable!!!! wth?
No dentists in network?
This app cannot find a dentist in network! So to hell with this! I demand a DENTIST IN NETWORK or an EQUALLY sufficient solution!
Fix it
This app is so slow. If you can’t figure how to incorporate Fact ID into your app, don’t make it the default for logging in when the app is launched. It always takes forever for the app to launch and attempt to log in with Face ID before it inevitably fails and you have to log in with your password. I don’t mind having to use a password, but I do mind having to wait for Face ID to fail every time before being able to use the app.
Show more
Rewards
Cannot locate /access this on the APP
Expensive healthcare
Nothing worse than working hard for medical benefits that are disproportionate between expense and coverage. People who actually work for their healthcare, especially the middle class, pay a significant premium with heavy co-payments, meanwhile those who don’t work or who aren’t legal citizens of the U.S., get healthcare at the working class’s expense. In other words, I have to work to obtain healthcare benefits, pay costly deductibles and co-payments while others get the same coverage I have, for zero out of pocket expenses. Make it make sense?!!!
Show more
Unable to upload
Is this a new version? If so, very disappointing. So many lags and unable to upload. Two weeks ago, no problem at all. Now it’s very time consuming and frustrating. Your developers need to work out these issues so customers can have the efficient service Aetna is known to provide.
Lag and Crash
All the updates are causing the app to lag and crash. It’s a hassle to claim reimbursement as it’s so 1) time consuming (so suspicious) and then 2) “submit claim” is no longer the shortcut and it takes three screens to get click to it.
Now broken (July 2026)
Congratulations, you have destroyed the ability to submit claims using this app.
garbage
tried to sign in and got a message saying "sorry we cant sign you in, call us during working hours two days from now (i did this on saturday). this is the worst app in history and eveyone involved with it should be ashamed
Love Aetna
Thank you so much Aetna for taking care of me!💜💜💜
Why aren’t Medicaid recipients allowed access to this functional working app?
It feels highly discriminatory that Medicaid recipients are not allowed to use this amazingly rated app with function and features, but are forced to use a subpar app that is virtually useless and feels like a performative box they’ve checked off to meet some kind of government requirement.
Provider Directory Not Current
My dentist retired nearly a year ago and did not sell his practice to another provider - he closed down his practice entirely. He’s still listed as an in-network provider???? When searching for a new provider, get errors when selecting results. It’s unclear if that dental office or provider is covered by my insurance plan. Results display provider addresses that don’t match the dental provider websites. This seems more like a data issue than an app issue. Not helpful at all.
Show more
Dangerous AI assistant
The AI assistant in the app not only can get things wrong, it can grossly misinform you about your account and claim history. I asked it about denied claims, it says it found 23. I ask it to list them, it says there are no denied claims on my account.
Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that.
The other problem is that they’re beta testing people who probably don’t know what a beta test is.
Not good enough guys.
Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that.
The other problem is that they’re beta testing people who probably don’t know what a beta test is.
Not good enough guys.
Show more
Message responses are AI garbage most of the time.
It’s a waste of time to try to message through the app. After 3 or 4 useless back and forths, I got a conspicuously helpful non AI response.
You might have better luck with phone.
You might have better luck with phone.
Aetna would rather have you die
Than pay a claim.
Terrible interface
The application interface is a confusing mess of non-deterministic options and placement of information. I should not be required to actively search for my information, and should not need to resort to help desk for the most simple of requests.
Claims submission is intentionally difficult
The process to submit a claim in this app is unnecessarily difficult to navigate, so much so that the only conclusion is that it is intentional. The process is full of moments where people will simply give up and not submit their claim because they can’t figure out how to get to the next step. I understand why Aetna did this. They don’t want to have to pay claims, so they make it difficult on purpose for the user to submit the claim. If they can frustrate as many people as possible into not submitting claims, their profits go up. Is there no end to Aetna’s greed? How do these people look at themselves in the mirror or sleep at night?
Show more
The app cannot be installed on old iPhones.
I wish I could review the app, but I can't because it will not work on an iPhone 8 Plus. This forces the user to have to buy a new phone. Not all of us need the most latest technology . So for those of you that are looking to use this app or use it you're going to need an iPhone that supports a newer version of iOS. A usable cell phone that cannot be upgraded, will be useless to you.
Show more
Won’t let me sign in
Trying to log in on the website and keep getting a “technical issues” thing that pops up so I tried logging into the app and it tells me “to view this plan please use the member website” the member website doesn’t freaking work!
