Horrible insurance
Since my company switched to Aetna, it’s been nothing but a headache and hassle. You are not helpful and you try to make things harder than they have to be to patients just give up and suffer. And because you own CVS you use blackmail so we are forced to use your stores.
Great when it works…
The app functionality is overall pretty good. I do have two issues. 1) Frequently I open the app and it says “Come Back Soon! We’re having technical issues. Please try again later.” Unfortunately this has been happening more and more, specifically when I need to see the app. 2) It shows my Inspiration HSA balance, but does not provide any other information or even take me to the Inspiration site.
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Terrible
Your app is impossible to navigate and seems designed to thwart claims. Queries cannot be answered on same page. Claim numbers do not copy across.
Just a website wrapper
The app is buggy and almost every interaction just forces you out to a web page. There’s no reason for this app to exist.
The Green Mario Was Right
We all know what I’m talking about. Make Aetna executives think about their choices.
Technical issues on the phone app
When I look for my services and find care on the website everything’s works amazing but on my phone everytime I search up for something it shows a screen saying: ❗️Come back soon. We are having technical issues. Please try again later
App not working
App crashes upon opening for several days. Useless
Worst prescription experience
Aetna won't cover 90 day supply of cholesterol medication unless you order it through their own mail order pharmacy. I've never had an insurance policy so stupid. Now they've called several times just to transfer the prescription, they want me to call my doctor and explain their stupidity so they send another prescription and today they're just leaving voice message after voice message that I need to call them about it.
Never had an insurance company actively make something so simple and straightforward as complicated and frustrating.
Never had an insurance company actively make something so simple and straightforward as complicated and frustrating.
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Terrible
This app SUCKS. My wife needed emergency stitches and the app was USELESS for finding what hospital to go to. The AI sucked. The app is not intuitive. Useless. Worthless
Terrible
Can’t login!!! Says the plan isn’t supported in the app, go to web. Okay, I did - tried to login in again and it says system unavailable!!!! wth?
No dentists in network?
This app cannot find a dentist in network! So to hell with this! I demand a DENTIST IN NETWORK or an EQUALLY sufficient solution!
Fix it
This app is so slow. If you can’t figure how to incorporate Fact ID into your app, don’t make it the default for logging in when the app is launched. It always takes forever for the app to launch and attempt to log in with Face ID before it inevitably fails and you have to log in with your password. I don’t mind having to use a password, but I do mind having to wait for Face ID to fail every time before being able to use the app.
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Rewards
Cannot locate /access this on the APP
Expensive healthcare
Nothing worse than working hard for medical benefits that are disproportionate between expense and coverage. People who actually work for their healthcare, especially the middle class, pay a significant premium with heavy co-payments, meanwhile those who don’t work or who aren’t legal citizens of the U.S., get healthcare at the working class’s expense. In other words, I have to work to obtain healthcare benefits, pay costly deductibles and co-payments while others get the same coverage I have, for zero out of pocket expenses. Make it make sense?!!!
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Unable to upload
Is this a new version? If so, very disappointing. So many lags and unable to upload. Two weeks ago, no problem at all. Now it’s very time consuming and frustrating. Your developers need to work out these issues so customers can have the efficient service Aetna is known to provide.
Lag and Crash
All the updates are causing the app to lag and crash. It’s a hassle to claim reimbursement as it’s so 1) time consuming (so suspicious) and then 2) “submit claim” is no longer the shortcut and it takes three screens to get click to it.
Now broken (July 2026)
Congratulations, you have destroyed the ability to submit claims using this app.
garbage
tried to sign in and got a message saying "sorry we cant sign you in, call us during working hours two days from now (i did this on saturday). this is the worst app in history and eveyone involved with it should be ashamed
Love Aetna
Thank you so much Aetna for taking care of me!💜💜💜
Why aren’t Medicaid recipients allowed access to this functional working app?
It feels highly discriminatory that Medicaid recipients are not allowed to use this amazingly rated app with function and features, but are forced to use a subpar app that is virtually useless and feels like a performative box they’ve checked off to meet some kind of government requirement.
