Provider Directory Not Current
My dentist retired nearly a year ago and did not sell his practice to another provider - he closed down his practice entirely. He’s still listed as an in-network provider???? When searching for a new provider, get errors when selecting results. It’s unclear if that dental office or provider is covered by my insurance plan. Results display provider addresses that don’t match the dental provider websites. This seems more like a data issue than an app issue. Not helpful at all.
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Dangerous AI assistant
The AI assistant in the app not only can get things wrong, it can grossly misinform you about your account and claim history. I asked it about denied claims, it says it found 23. I ask it to list them, it says there are no denied claims on my account.
Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that.
The other problem is that they’re beta testing people who probably don’t know what a beta test is.
Not good enough guys.
Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA update as small print that’s worse — AI sharing policy changes needs to be UP FRONT AND HEADLINED, like that.
The other problem is that they’re beta testing people who probably don’t know what a beta test is.
Not good enough guys.
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Message responses are AI garbage most of the time.
It’s a waste of time to try to message through the app. After 3 or 4 useless back and forths, I got a conspicuously helpful non AI response.
You might have better luck with phone.
You might have better luck with phone.
Aetna would rather have you die
Than pay a claim.
Terrible interface
The application interface is a confusing mess of non-deterministic options and placement of information. I should not be required to actively search for my information, and should not need to resort to help desk for the most simple of requests.
Claims submission is intentionally difficult
The process to submit a claim in this app is unnecessarily difficult to navigate, so much so that the only conclusion is that it is intentional. The process is full of moments where people will simply give up and not submit their claim because they can’t figure out how to get to the next step. I understand why Aetna did this. They don’t want to have to pay claims, so they make it difficult on purpose for the user to submit the claim. If they can frustrate as many people as possible into not submitting claims, their profits go up. Is there no end to Aetna’s greed? How do these people look at themselves in the mirror or sleep at night?
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The app cannot be installed on old iPhones.
I wish I could review the app, but I can't because it will not work on an iPhone 8 Plus. This forces the user to have to buy a new phone. Not all of us need the most latest technology . So for those of you that are looking to use this app or use it you're going to need an iPhone that supports a newer version of iOS. A usable cell phone that cannot be upgraded, will be useless to you.
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Won’t let me sign in
Trying to log in on the website and keep getting a “technical issues” thing that pops up so I tried logging into the app and it tells me “to view this plan please use the member website” the member website doesn’t freaking work!
Cannot utilize app functions
Always saying “We’re having technical issues. Please try again later.”
Can you do something about this
“System temporarily unavailable. Please try again later.”
Pre authorization
I have osteoarthritis and have had one shoulder, one hip and I’ve knuckle replaced while under United Health Care. Never a problem. Now I need the other shoulder replaced while I’m insured with Aetna and seems like you enjoy declining everything first to make the physician snd patient jump through hoops . Ridiculous.
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Care questions
AI couldn’t answer my question and I got no resolution. I’d rather talk to a person
Appointments
Imposible to make a appointment so difficult with this net thing
Difficult searching
WHY MAKE IT SO HARD!
Useless
Outdated and inaccurate for in network providers.
Unable To Access The Aetna App
I’m at a disadvantage, I’ve been with Aetna for over twenty years. I do not have IOS 17.5 , therefore I can not access my medical records or other.
Formatting for iPad
I like the app but it no longer if formatted to fit the iPad screen. I am typing on a giant touchpad and can’t see most of the screen. Perhaps it might be better on my iPhone.
Horrible app
Terrible app from a terrible company. Slow, laggy, glitchy, everything. Just infuriating.
InstagramisgayApp never works
I have done everything I could think of and looked up what could be wrong with the app. It’s ridiculous. Why even have one. There’s nothing on it. Not even ID cards. Nothing loads. I’ve uninstalled, reinstalled, turned phone off/on. Don’t waste your time downloading. It won’t work. Use a regular computer.
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Not user friendly
The Dental Vital Savings plan App is not user friendly. You can not see your plan effective and end date. Have not been billed for 2026. The Dental providers don’t pull up in Tucson, Az. Customer service ca not pull up account information for plan payment. Do better Aetna!
