Not usable in other countries
This app asks for OTP on indian number while in USA or Canada. How will an Indian number receive SMS in USA or Canada? No other options to login are provided such a silly login system.
Response from developer
Dear Sir/Madam, we apologize for the unpleasant experience. Please share your contact details at customersupport@icicilombard.com so that we can help you. Thanks!
Worst app and service
Very disappointing experience after purchasing the policy. They are very responsive when you are buying the policy, but once the policy is purchased, getting answers to even basic doubts becomes extremely difficult. Instead of properly explaining the terms and conditions, the response is often simply, “Please read the conditions mentioned.”
The app also does not work properly, and even for basic app-related issues, we have to repeatedly follow up with emails. I have already sent more than 5 emails regarding the same issue, and it is still not resolved.
Customer support should not end once the policy is sold. The post-purchase service and issue resolution need significant improvement.
The app also does not work properly, and even for basic app-related issues, we have to repeatedly follow up with emails. I have already sent more than 5 emails regarding the same issue, and it is still not resolved.
Customer support should not end once the policy is sold. The post-purchase service and issue resolution need significant improvement.
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Response from developer
Dear Sir, we apologize for the inconvenience you had to face. We request you share your policy number along with contact details at customersupport@icicilombard.com Our team will look into the matter. Thanks!
One of the worst insurance claim experiences I have ever had.
My experience with ICICI Lombard has been extremely disappointing. The claim handling process was frustrating from start to finish. Despite submitting all the required documents and cooperating at every stage, my genuine claim was rejected without providing a clear, satisfactory, or customer-friendly explanation.
The communication was poor, and instead of resolving the issue, I had to repeatedly follow up through calls and emails. It felt like the company was more focused on finding reasons to deny the claim than helping a genuine customer.
An insurance company is expected to support its customers during difficult times, but unfortunately, that was not my experience with ICICI Lombard. Based on my experience, I cannot recommend this insurer to anyone. I hope the company improves its claim settlement process, transparency, and customer service.
The communication was poor, and instead of resolving the issue, I had to repeatedly follow up through calls and emails. It felt like the company was more focused on finding reasons to deny the claim than helping a genuine customer.
An insurance company is expected to support its customers during difficult times, but unfortunately, that was not my experience with ICICI Lombard. Based on my experience, I cannot recommend this insurer to anyone. I hope the company improves its claim settlement process, transparency, and customer service.
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Response from developer
Dear Vineet, we are sorry for your unfortunate experience. We would appreciate it if you could share the claim details and your registered mobile number with us at customersupport@icicilombard.com and our team will look into the issue. Thanks!
Health Check-Up Reject
Very disappointing experience. I booked a health check-up for my 20-year-old son, but it was rejected because your system incorrectly classified him as a child. I had entered his correct date of birth when purchasing the policy.
When I contacted customer care, they said it was a system glitch. Later, the health check-up department asked me to call customer care and inform them that my son is an adult. It is surprising that your own system cannot identify his correct age despite having his date of birth.
Moreover, when your representative visits for blood sample collection, they verify the Aadhaar card, which clearly confirms the insured person’s age. This issue should never have happened.
Please fix your system, correct my son’s details, and improve the coordination between your customer care and health check-up teams. This experience has been very frustrating.
When I contacted customer care, they said it was a system glitch. Later, the health check-up department asked me to call customer care and inform them that my son is an adult. It is surprising that your own system cannot identify his correct age despite having his date of birth.
Moreover, when your representative visits for blood sample collection, they verify the Aadhaar card, which clearly confirms the insured person’s age. This issue should never have happened.
Please fix your system, correct my son’s details, and improve the coordination between your customer care and health check-up teams. This experience has been very frustrating.
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Fraud and scam Company
It’s been almost over 15 days that I have given my bike in the service centre for these people to inspect and approve the claim. Every document is uploaded. They got estimation from the service centre but its still not approved. They are just waiting out on me so that I loose patience and do it on my own.
After the inspection I was once able to speak with the claim manager assigned and that idiot is saying its old damage. I purchased the insurance in November 2025 and raising a claim in April 2026 and the fellow says its old damage. Now, no matter how many times I reach out to him, there’s no response.
Dont ever buy this insurance.
After the inspection I was once able to speak with the claim manager assigned and that idiot is saying its old damage. I purchased the insurance in November 2025 and raising a claim in April 2026 and the fellow says its old damage. Now, no matter how many times I reach out to him, there’s no response.
Dont ever buy this insurance.
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