Policy lapse
Total disappointed
The Niva Bupa app is extremely frustrating and unreliable. Honestly, I feel like throwing this app in the dustbin because of the continuous technical issues and poor customer service.
The OTP verification process is terrible. Even after trying 10–20 times, the OTP either does not get generated or, when received, is not verified by the app. The so-called 24-hour instant service is completely useless and fails to address the actual needs and concerns of customers.
Cancelling a policy is unnecessarily complicated. The app does not properly identify the customer’s registered contact details, making it difficult to raise a cancellation request. Even when customers try to follow the cancellation process through the app, they face repeated issues. Customer service is equally disappointing, as calls are not answered and there is no proper support available to resolve these problems.
This is an extremely poor customer experience. A health insurance company should provide a reliable app, accessible customer support, and a simple, transparent policy cancellation process. Instead, customers are left frustrated, helpless, and without proper assistance.
Niva Bupa seriously needs to improve its app functionality, OTP verification, customer service responsiveness, and policy cancellation process. I would not recommend this app based on my current experience.
Response from developer
Hi, we genuinely value your feedback and would like to better understand the issue you encountered. To assist you promptly, please kindly provide us with your feedback by visiting the following link:https://srkl.in/62504BCbxkE. Our team is committed to addressing your concerns.
Worst and Fraud Player
Response from developer
Hi, we genuinely value your feedback and would like to better understand the issue you encountered. To assist you promptly, please kindly provide us with your feedback by visiting the following link:https://srkl.in/62501BCbxwf. Our team is committed to addressing your concerns.
Lots of bugs
I have verified that my mobile number is correct and have checked both my SMS inbox and email, but the OTP is not received. Interestingly, OTPs for financial transactions are received successfully, so the issue appears to be specific to customer support or other app-related verification processes.
Additionally, the OTP countdown timer is not functioning correctly. When I switch between tabs and return to the OTP screen, the timer appears to reset or remain static instead of updating continuously. For example, if the countdown shows 45 seconds, navigating to another tab and returning may show 43 seconds, but the timer does not appear to progress normally.
Response from developer
Hi, we genuinely value your feedback and would like to better understand the issue you encountered. To assist you promptly, please kindly provide us with your feedback by visiting the following link:https://srkl.in/62504BCbxju. Our team is committed to addressing your concerns.
Unable to login in the app
Response from developer
We highly value your feedback and would appreciate it if you could share your concerns and contact details with us by visiting this link: https://srkl.in/62500BCbL9s. Our goal is to address your concerns and improve our services. Regards,
