Pathetic
Response from developer
Thank you for reaching out. Visit our Insta Assist link: https://rules.nivabupa.com/customer-service for quick resolutions. If your query isn’t listed, scroll down, enter your registered phone number, and submit your policy details. You’ll get an SR number once done, and our team will follow up. Regards, Aarav
More information related to policy
Response from developer
Thanks for reaching out! Get quick help on our Insta Assist page: https://rules.nivabupa.com/customer-service. If you don’t see your issue listed, scroll down and submit a request using your registered mobile number. Share your policy details to receive an SR number, and our team will contact you. Regards, Charmi
Worst app and service
The worst service you can ever get
First of all, their app and website are extremely poorly designed. The interface is confusing, slow, and full of technical glitches. For a company that deals with health insurance something so important you would expect a smooth and reliable digital experience. Unfortunately, that’s not the case here. Even worse than the app is their customer service. It is very difficult to get proper support. Calls are either kept on hold for a long time or transferred multiple times without any clear resolution. The responses from support representatives often feel scripted and unhelpful. Instead of solving issues, they tend to give vague answers or ask you to check the same broken app again.
Email responses are delayed, and in some cases, there is no proper follow-up. When customers are already stressed about medical or policy-related issues, the last thing they need is poor communication and lack of accountability.
Overall, the experience feels frustrating and unprofessional. A company handling health insurance should prioritize efficiency, clarity, and strong customer support — but sadly, this has not been my experience.
I genuinely hope they improve their app performance and train their support team better, because right now the service quality is far below expectations.
Response from developer
Thank you for reaching out. Visit our Insta Assist link: https://rules.nivabupa.com/customer-service for quick resolutions. If your query isn’t listed, scroll down, enter your registered phone number, and submit your policy details. You’ll get an SR number once done, and our team will follow up. Regards, Keshav
Worst insurance option
I have been dealing with a claim that has been met with nothing but "silly," baseless reasons for denial. To make matters worse, their "resolution" process takes a grueling 30 days, leaving customers in the lurch while they hold onto your money.
They are essentially looting their customers by hiding behind fine print and intentional delays. Do yourself a favor and stay far away from this insurance provider. Choosing anyone else would be the best decision you could make. Save your money, your time, and your sanity—look elsewhere.
Response from developer
Thank you for getting in touch. For quick resolution, please visit our Insta Assist page: https://rules.nivabupa.com/customer-service. If your concern isn’t mentioned, scroll down and raise a request using your registered mobile number. You’ll receive an SR number and our team will contact you shortly. Regards, Keshav
