Scam company
Stay away from this company..they don’t pay your bills for hospital treatment..be careful guys
It does not deserve 4 stars
* Extremely disappointed and dissatisfied with the way my genuine claim has been handled from start to finish.
* BHS Lakeview was listed as a Cashless Network Hospital, yet due to disputes between Niva Bupa and the hospital, cashless treatment was denied during a medical emergency. Policyholders should not suffer because of internal disputes.
* Despite my mother suffering from severe abdominal pain, continuous vomiting, inability to retain food or even water, and being diagnosed with intestinal malrotation of the bowel loops, the claim was rejected after nearly two months instead of being settled promptly.
* My previous genuine claim was also repeatedly rejected. However, immediately after legal intervention, Niva Bupa approved it within days. This raises serious concerns about the fairness and consistency of the claim assessment process.
* This experience has completely eroded my trust in Niva Bupa’s cashless network and claim settlement process. I cannot recommend Niva Bupa based on my experience and strongly urge the company to improve its customer service, transparency, and claim handling practices.
* BHS Lakeview was listed as a Cashless Network Hospital, yet due to disputes between Niva Bupa and the hospital, cashless treatment was denied during a medical emergency. Policyholders should not suffer because of internal disputes.
* Despite my mother suffering from severe abdominal pain, continuous vomiting, inability to retain food or even water, and being diagnosed with intestinal malrotation of the bowel loops, the claim was rejected after nearly two months instead of being settled promptly.
* My previous genuine claim was also repeatedly rejected. However, immediately after legal intervention, Niva Bupa approved it within days. This raises serious concerns about the fairness and consistency of the claim assessment process.
* This experience has completely eroded my trust in Niva Bupa’s cashless network and claim settlement process. I cannot recommend Niva Bupa based on my experience and strongly urge the company to improve its customer service, transparency, and claim handling practices.
Show more
Pathetic
I wish i could rate negative, firstly the app is just trash, no option to renew your policy. Secondly, from last 6 months i am trying to set up Auto debit and it never happened. Their agent Anwar is the worst customer service agent possible, all they do is just sell you the policy, their after sale service is just pathetic. Do not buy policy from them. I raise complaint every month and get blank calls from customer service people, that too at the wrong time slot.
Show more
Response from developer
Thank you for reaching out. Visit our Insta Assist link: https://rules.nivabupa.com/customer-service for quick resolutions. If your query isn’t listed, scroll down, enter your registered phone number, and submit your policy details. You’ll get an SR number once done, and our team will follow up. Regards, Aarav
More information related to policy
I see couple of information like some accumulated from last couple of years is not showing the features of the current policy should be displayed in the app. The features or whatever the Rider plans are available. Those information should be available to user during the purchase of the policy or whatever the information is showing under the policy mobile mobile app. It should be transparent to provide all such kind of information for betterment of the insurance policy information. Thank you.
Show more
Response from developer
Thanks for reaching out! Get quick help on our Insta Assist page: https://rules.nivabupa.com/customer-service. If you don’t see your issue listed, scroll down and submit a request using your registered mobile number. Share your policy details to receive an SR number, and our team will contact you. Regards, Charmi
Worst app and service
Worst app and service
