Not usable in other countries
This app asks for OTP on indian number while in USA or Canada. How will an Indian number receive SMS in USA or Canada? No other options to login are provided such a silly login system.
Response from developer
Dear Sir/Madam, we apologize for the unpleasant experience. Please share your contact details at customersupport@icicilombard.com so that we can help you. Thanks!
Worst app and service
Very disappointing experience after purchasing the policy. They are very responsive when you are buying the policy, but once the policy is purchased, getting answers to even basic doubts becomes extremely difficult. Instead of properly explaining the terms and conditions, the response is often simply, “Please read the conditions mentioned.”
The app also does not work properly, and even for basic app-related issues, we have to repeatedly follow up with emails. I have already sent more than 5 emails regarding the same issue, and it is still not resolved.
Customer support should not end once the policy is sold. The post-purchase service and issue resolution need significant improvement.
The app also does not work properly, and even for basic app-related issues, we have to repeatedly follow up with emails. I have already sent more than 5 emails regarding the same issue, and it is still not resolved.
Customer support should not end once the policy is sold. The post-purchase service and issue resolution need significant improvement.
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Response from developer
Dear Sir, we apologize for the inconvenience you had to face. We request you share your policy number along with contact details at customersupport@icicilombard.com Our team will look into the matter. Thanks!
One of the worst insurance claim experiences I have ever had.
My experience with ICICI Lombard has been extremely disappointing. The claim handling process was frustrating from start to finish. Despite submitting all the required documents and cooperating at every stage, my genuine claim was rejected without providing a clear, satisfactory, or customer-friendly explanation.
The communication was poor, and instead of resolving the issue, I had to repeatedly follow up through calls and emails. It felt like the company was more focused on finding reasons to deny the claim than helping a genuine customer.
An insurance company is expected to support its customers during difficult times, but unfortunately, that was not my experience with ICICI Lombard. Based on my experience, I cannot recommend this insurer to anyone. I hope the company improves its claim settlement process, transparency, and customer service.
The communication was poor, and instead of resolving the issue, I had to repeatedly follow up through calls and emails. It felt like the company was more focused on finding reasons to deny the claim than helping a genuine customer.
An insurance company is expected to support its customers during difficult times, but unfortunately, that was not my experience with ICICI Lombard. Based on my experience, I cannot recommend this insurer to anyone. I hope the company improves its claim settlement process, transparency, and customer service.
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Response from developer
Dear Vineet, we are sorry for your unfortunate experience. We would appreciate it if you could share the claim details and your registered mobile number with us at customersupport@icicilombard.com and our team will look into the issue. Thanks!
Health Check-Up Reject
Very disappointing experience. I booked a health check-up for my 20-year-old son, but it was rejected because your system incorrectly classified him as a child. I had entered his correct date of birth when purchasing the policy.
When I contacted customer care, they said it was a system glitch. Later, the health check-up department asked me to call customer care and inform them that my son is an adult. It is surprising that your own system cannot identify his correct age despite having his date of birth.
Moreover, when your representative visits for blood sample collection, they verify the Aadhaar card, which clearly confirms the insured person’s age. This issue should never have happened.
Please fix your system, correct my son’s details, and improve the coordination between your customer care and health check-up teams. This experience has been very frustrating.
When I contacted customer care, they said it was a system glitch. Later, the health check-up department asked me to call customer care and inform them that my son is an adult. It is surprising that your own system cannot identify his correct age despite having his date of birth.
Moreover, when your representative visits for blood sample collection, they verify the Aadhaar card, which clearly confirms the insured person’s age. This issue should never have happened.
Please fix your system, correct my son’s details, and improve the coordination between your customer care and health check-up teams. This experience has been very frustrating.
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Fraud and scam Company
It’s been almost over 15 days that I have given my bike in the service centre for these people to inspect and approve the claim. Every document is uploaded. They got estimation from the service centre but its still not approved. They are just waiting out on me so that I loose patience and do it on my own.
After the inspection I was once able to speak with the claim manager assigned and that idiot is saying its old damage. I purchased the insurance in November 2025 and raising a claim in April 2026 and the fellow says its old damage. Now, no matter how many times I reach out to him, there’s no response.
Dont ever buy this insurance.
After the inspection I was once able to speak with the claim manager assigned and that idiot is saying its old damage. I purchased the insurance in November 2025 and raising a claim in April 2026 and the fellow says its old damage. Now, no matter how many times I reach out to him, there’s no response.
Dont ever buy this insurance.
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free robux get?
Robux 100% get?
Worst app ever
I had a very disappointing experience with ICICI Lombard. Despite having a valid motor insurance policy, my claim process was handled very poorly. The customer support was unresponsive and failed to provide clear updates.
False allegations were made during the claim assessment, which led to unnecessary delays and stress. Instead of supporting the customer during a difficult situation, the process felt biased and unfair.
I expected transparency and professionalism, but unfortunately, the service did not meet basic expectations. I would not recommend this app or insurance service to others based on my experience.
False allegations were made during the claim assessment, which led to unnecessary delays and stress. Instead of supporting the customer during a difficult situation, the process felt biased and unfair.
I expected transparency and professionalism, but unfortunately, the service did not meet basic expectations. I would not recommend this app or insurance service to others based on my experience.
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Very Poor Chat Experience & App Performance
I am writing this feedback out of genuine frustration with the app experience.
The app is extremely slow and the chat system is very poorly designed. When booking an appointment with a doctor and sending a message in chat, there is no confirmation whether the message has been sent, delivered, or seen. There are no status indicators at all.
Worse, after sending a message, I have to manually exit the chat and reopen it just to check whether the message was sent or if there is any reply. It feels like using an internet service from the year 2000 where you had to refresh repeatedly to see updates.
This creates unnecessary anxiety when communicating with doctors, especially in situations that may be time-sensitive.
It is surprising that such a basic functionality was released without proper testing. A healthcare app should prioritize smooth, real-time communication.
I strongly request that you improve:
• App speed and responsiveness
• Real-time chat updates
• Message status indicators (Sent, Delivered, Seen)
• Push notifications that work reliably
Please take this seriously and improve the user experience.
The app is extremely slow and the chat system is very poorly designed. When booking an appointment with a doctor and sending a message in chat, there is no confirmation whether the message has been sent, delivered, or seen. There are no status indicators at all.
Worse, after sending a message, I have to manually exit the chat and reopen it just to check whether the message was sent or if there is any reply. It feels like using an internet service from the year 2000 where you had to refresh repeatedly to see updates.
This creates unnecessary anxiety when communicating with doctors, especially in situations that may be time-sensitive.
It is surprising that such a basic functionality was released without proper testing. A healthcare app should prioritize smooth, real-time communication.
I strongly request that you improve:
• App speed and responsiveness
• Real-time chat updates
• Message status indicators (Sent, Delivered, Seen)
• Push notifications that work reliably
Please take this seriously and improve the user experience.
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Response from developer
Dear Sir/Madam, we apologize for the unpleasant experience. We request you share your registered mobile number and error screenshot on customersupport@icicilombard.com so that we can help you in resolving the issue. Thanks!
Not the best experience
I am covered under a corporate policy and have previously used the OPD cashless feature successfully. However, for the past few days, the app has stopped working properly.
Initially, it was redirecting to the payment page instead of deducting from the OPD wallet despite showing “Cashless.” Now, it shows “Member Not Found” as soon as I click on “Book OPD” or “Order Medicine,” even though the UHID was working earlier.
The issue is impacting access to healthcare services. Reinstalling the app has not helped. Requesting urgent backend fix and better stability for corporate users.
Initially, it was redirecting to the payment page instead of deducting from the OPD wallet despite showing “Cashless.” Now, it shows “Member Not Found” as soon as I click on “Book OPD” or “Order Medicine,” even though the UHID was working earlier.
The issue is impacting access to healthcare services. Reinstalling the app has not helped. Requesting urgent backend fix and better stability for corporate users.
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ICICI Lumbard
Zero rating…Very bad experience…they will not cover any treatment if you taken any out patient treatment medication previously with any condition..
This policy will help for newborns with any past medical history..waste policy do not recommend .
This policy will help for newborns with any past medical history..waste policy do not recommend .
Frequent crashes
I haven’t been able to use the app at all as soon as I open it, it crashes and never works.
Waste of having this App
This app is one of the worst app in this App Store can say … none of the features works .. face scan .. who holds the phone and see the camera for more than a minute and then it says try again .. steps count… developers please check other apps on how the step counts work no one will enter the count manually it should track automatically .. just for the sake of creating the app it’s created to download the policy document only we can use it I guess .. and that bot Ria it really irritates on saying the same thing again and again .. overall I can give negative rating but you guys are lucky to have that there is no negative ratings .. dear icici don’t waste money on developing this kind of bug applications
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Response from developer
Dear Sir/Madam, we apologize for the unpleasant experience. We request you share your registered mobile number and error screenshot on customersupport@icicilombard.com so that we can help you in resolving the issue. Thanks!
Worst experience in just 1 month
I joined thinking since it is a corporate plan, I will get good service. Neither doctors are responsive nor is the customer care team. Their chat bot is the worst I have ever experienced. I am getting prescriptions with wrong age even though date of birth is set all right and even after doctor checking the patient (8 year old getting a prescription for 38 year old). Prescription is uploaded after 1 full day with a blunder - adult medicine for a child. I had to use other service - use another doctor to correct the prescription details and order the medicines. I will never come back - thank go there is just 4 months left for the money I paid.
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Extremely Disappointed with ICICI Lombard’s Service
I had a leg injury, and my doctor recommended ACL and meniscus repair surgery costing around 2,90,000 Rupees. I hold an ICICI Lombard health insurance policy with an annual coverage limit of 6,00,000 rupees, which I haven't used this year.
However, after completing all formalities and documentation, the insurance team approved only 64,000 rupees only. Now, I'm forced to pay the remaining amount myself, despite having a valid policy with sufficient coverage.
This experience has been extremely disappointing and frustrating. I strongly advise others to think twice before choosing ICICI Lombard, as the service and claim process are far from reliable.
However, after completing all formalities and documentation, the insurance team approved only 64,000 rupees only. Now, I'm forced to pay the remaining amount myself, despite having a valid policy with sufficient coverage.
This experience has been extremely disappointing and frustrating. I strongly advise others to think twice before choosing ICICI Lombard, as the service and claim process are far from reliable.
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Policyholder for 2 Years – Health Check-Up Benefit Is a Scam
I’ve had an ICICI Lombard health insurance policy for over two years, and one of the listed benefits is a yearly health check-up. But despite trying multiple times over the last two years, the option never works — it either fails to load or stays stuck buffering. There is no working option to schedule a check-up, and no customer support responds regarding this issue.
This feels like a deliberate way of avoiding a promised benefit. It’s very disappointing from such a reputed company. If you’re buying this policy for the health check-up feature, think twice. It simply doesn’t work.
This feels like a deliberate way of avoiding a promised benefit. It’s very disappointing from such a reputed company. If you’re buying this policy for the health check-up feature, think twice. It simply doesn’t work.
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Very Frustrating Experience with OPD Booking
The app is quite poorly designed, especially when it comes to booking OPD appointments. At first, it shows you a list of all the patients covered under the policy, which is great. But the moment you select a doctor, it automatically switches to the master policyholder and removes the option to book for dependents. This makes it impossible to book OPD appointments for anyone other than the primary insured, which defeats the purpose of having a family floater policy.
It's confusing, unintuitive, and ends up wasting a lot of time. Please fix this issue — it’s a basic expectation for any insurance app to allow easy access to benefits for all covered members.
It's confusing, unintuitive, and ends up wasting a lot of time. Please fix this issue — it’s a basic expectation for any insurance app to allow easy access to benefits for all covered members.
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The biggest fraud
This is the 3rd time I’m trying to claim my motor insurance and i didn’t got a single approval and they just keep delaying and finally reject it anyways with any lame reason. My claim got rejected and when i got another accident and filed the claim then they say show me previous repair bills. If i could have afforded the repair then why would i had raised a claim. And why i had bought your policy if i only have to repair my vehicle. This time I’ve raised my claim in which i had a major accident that leads me to have a major surgery and I’ve even sent them every medical report to them but instead of resolving my claim , the agent doesn’t pick up the call anytime! I don’t know how busy they are that i keep calling them multiple times a day but they don’t respond to it. My insurance is about to expire and i think they are waiting for it to happen only! This time this company needs to legally answer these arbitrary behaviour and its carelessness and only Consumer Court can make it learn how to give services you’ve promised to your consumers!
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Response from developer
Dear Anshu, we are sorry for your unfortunate experience. We would appreciate it if you could share the claim details and your registered mobile number with us at customersupport@icicilombard.com and our team will look into the issue. Thanks!
Diet consultation
I’m incredibly grateful for Dietitian Rafiya’s expertise and thoughtful guidance. Her tailored approach and thorough knowledge of nutrition have empowered me to make smarter food choices while keeping my diet balanced and manageable. Rafiya takes the time to listen, offers practical advice, and makes healthy eating feel effortless and natural in my daily life. Her recommendations go beyond just food, focusing on holistic well-being, which has made my path to a healthier lifestyle both approachable and enjoyable. Thank you, Rafiya, for your invaluable support and ongoing encouragement!
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Response from developer
Dear Faizy, Thank you we strive to make our app user-friendly and we are glad you had a good experience of our app. Happy to be able to assist you!
Great app
I have taken my medical insurance from icici lombard and i am fully satisfied with the services they provide specially the diet support and tele consultation with doctors , i was looking for a dietitian so that they can guide me in getting a healthy diet and here i came across dietitian Rafiya , she heard all my queries and made me a special diet chart according to my routine , i would recommend all to download this app and take services from ICICI
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Never buy ICICI Lombard
Ii have signed up for ICICI Lombard for me and my family for the last 2 years and my experience can be summed as dealing with a fraud agency and the experience with this app like a cyber crime. The philosophy of ICICI Lombard is anything but Nibhaye Vaade. We have not received any claims till date even after repeated follow up with their partner Checkmed. The doctors you book through the app either do not exist or do not seat in the hospital mentioned or the hospitals never gets the approval to do cashless. So you end up getting harassed and paying the price. Even the health check up which is in my plan could not be availed for 2 successive years. You may ask why renewed as they promised they are taking care of the issues but the helpline only say give us some time. And this is the height we are registered in Bangalore and the app only shows Mumbai locations and it cannot be changed to Bangalore. 1 year has passed like this and now they say they have upgraded the app for bigger crimes but I haven’t experienced it as I am unable to even upgrade 🥲
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Response from developer
Dear Sir, we are sorry for your unfortunate experience. We would appreciate it if you could share the claim details and your registered mobile number with us at customersupport@icicilombard.com and our team will look into the issue. Thanks!
