Useless app for new claims
App crashes when attempting to add details for claims. Has had several updates, none resolved this issue. I can only submit claims through a browser based website using a tablet or laptop. Apps never work right.
needs work
the foto part of the app produces many images which aetna claims to be unreadable. this forces the user to rescan with a different app. the app sometimes rejects PDFs. if you enjoy filling claims multiple times, this just what you are looking for.
Forgot my wallet
Super helpful when I forgot my wallet at the doctors office. I remembered I had the app downloaded and was able to to use that instead. Sometimes claims can be a little slow to load, but it is nice to not have to call customer service for every little thing and to have everything all in one place. Worth it if you have this insurance
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The worst insurance company
I had a surgery that cost me 11000$. The claim was under consideration for 3 months. Multiple pending were ignored. And then I got a reply that they deny to pay due to their own consideration. No other explanation. Though this type of surgery should be 100% covered according to conditions. The worst service and responsiveness. My company already changed the insurance company.
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Unable to login using mobile app
Everytime I login using mobile application it gives me error message "an error occurred while processing the request. Please try again letter". The same account when I try to login using web page works fine which means this a an application problem.
