Minimalist app
Good enough to submit and track claims. Absolutely useless to understand benefits and coverage. Broken navigation and incomplete results when tracking deductibles. Outdated interface and poorly designed navigation. Redirects to the main website are useless, as there is no SSO and the credentials don’t work for cross-authentication, requiring separate user ids. Bad experience overall, but minimally useful for submitting claims
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Response from developer
Hello Alejandro. I care about your healthcare experience and would appreciate an opportunity to look into the issues you are experiencing with the mobile app. Please send me an email at LetUsHelpU@CignaHealthcare.com and include your App Store username so I can connect you with a customer care advocate. -Martin
كيف مسموح بوجود مثل هذا التطبيق
لو لم يكن هناك تطبيق بهذا السوء لكان افضل
Terrible app experience all around
The app takes minutes just load like it’s back in the dial up modem days
Barely functional
This is one of the worst apps I’ve ever used, pages rarely load correctly, it’s filled with bugs and is not fit for purpose
Response from developer
Hi, I care about your app experience and I'm here to help troubleshoot your account. Please contact me at LetUsHelpU@CignaHealthcare.com and include your iTunes username. -Brooke
Doesn’t work
Very first time using the app, it allowed me to login and enter all the details for a claim. Then right when it came time to hit submit button, I get the “Sorry, something went wrong” error.
