Cigna Envoy® User Reviews

Name: Cigna Envoy®
Rating: 1.8 (305 reviews)

Cigna Envoy®

Cigna Corporation

💪 Health & Fitness

Customer Experience

Positive experience6.9% of reviews

Neutral6.1% of reviews

Negative experience87.0% of reviews

~ Based on 231 written reviews from the US App Store.

What users say about Cigna Envoy®

Reviews of Cigna Envoy® are mostly negative: the Health & Fitness app is rated 1.8/5 from 305 App Store ratings. What users like most: simple claim submission process, fast and responsive app. Top complaints: frequent crashes and freezes, slow and unresponsive at times. Summarized from real user reviews.

Positive things

👍Simple claim submission process
⚡Fast and responsive app

Negative things

🐛Frequent crashes and freezes
🕰️Slow and unresponsive at times
🔑Frustrating login process
📁Issues with uploading documents
🤔Confusing and unintuitive UI

Is Cigna Envoy® Safe?

Cigna Envoy® does not appear safe based on available data. AppsHunter Safety Score for Cigna Envoy® is 38/100.

This assessment is based on 305 user ratings, with an App Store average of 1.8/5.

Safety Analysis

15.7% of ratings point to a safe experience

5.6% of ratings suggest some concerns

78.7% of ratings point to a risky experience

~ Based on 305 App Store ratings for Cigna Envoy®.

Is Cigna Envoy® Legit?

Cigna Envoy® appears to be a legitimate app. AppsHunter Legitimacy Score for Cigna Envoy® is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

What a joke

The worst app you can find in appstore. Ui from 2000s, a lot of functionality doesn’t work for years….real shame

Nader’ Alterego

8 days ago

Amazing Insurance, Worst App

This is one of the worst app experiences across all apps in any industry

HamzehN

a month ago

Minimalist app

Good enough to submit and track claims. Absolutely useless to understand benefits and coverage. Broken navigation and incomplete results when tracking deductibles. Outdated interface and poorly designed navigation. Redirects to the main website are useless, as there is no SSO and the credentials don’t work for cross-authentication, requiring separate user ids. Bad experience overall, but minimally useful for submitting claims

Alejandro-San Ramon

2 months ago

Response from developer

Hello Alejandro. I care about your healthcare experience and would appreciate an opportunity to look into the issues you are experiencing with the mobile app. Please send me an email at LetUsHelpU@CignaHealthcare.com and include your App Store username so I can connect you with a customer care advocate. -Martin

App interface is terrible

Buttons dont work you cant book a time slot for a doctor consultation it glitches and freezes, completely unusable. Very slow to respond

eric7dad

2 months ago

كيف مسموح بوجود مثل هذا التطبيق

لو لم يكن هناك تطبيق بهذا السوء لكان افضل

ADLAQL

4 months ago

Terrible app experience all around

The app takes minutes just load like it’s back in the dial up modem days

Theappreviewer247

5 months ago

Barely functional

This is one of the worst apps I’ve ever used, pages rarely load correctly, it’s filled with bugs and is not fit for purpose

Arrakeen9

6 months ago

Response from developer

Hi, I care about your app experience and I'm here to help troubleshoot your account. Please contact me at LetUsHelpU@CignaHealthcare.com and include your iTunes username. -Brooke

Doesn’t work

Very first time using the app, it allowed me to login and enter all the details for a claim. Then right when it came time to hit submit button, I get the “Sorry, something went wrong” error.

User 24

6 months ago

Video cal doesn’t work

Telehealth video call doesn’t start

whiskeyinthejarr

9 months ago

Only useful feature does not work

“Search for PPO providers in the USA” link does not work. That’s great……

Reese~.

a year ago

Useless

I have been using the UHC global app for many years, and now have switched CIGNA. Nothing works right, and nothing gets fixed.

edge/planet

a year ago

The app doesn’t open

The app doesn’t get past the first step of opening it.. its so frustrating and slow.

Rosie Saudi

a year ago

No longer loads after updating

After updating to the latest version of the app it no longer loads past the loading screen. Now completely unusable.

•carl

a year ago

Response from developer

Hello. I'm here to support you and address the concerns you are experiencing with the mobile app. Please email me at LetUsHelpU@CignaHealthcare.com and include your iTunes username so I can connect you with a customer care advocate. -Martin

This app as you you are in 2002

And the Cigna company one of the worst insurance companies that you may deal with

A zzxy

a year ago

I guess this app was built before smart devices

Super bad

mohanad mohanad

a year ago

Horrible

One of the worst apps that fails at delivering basic features such as a deductible tracker. I wish I was not forced to use it.

Fabian-Bre

a year ago

Does the work but app needs a lot of improvement

The app works. Although it works at snails pace. The app is not at all user friendly. Even scrolling a list is a pain in a**. The company like Cigna should have a slick looking ultrafast app which it’s not.

Subhash Kamboj

a year ago

Totally useless don’t bother

You can’t even find providers on it. A waste of bandwidth to download

Solitani

a year ago

Claims process just made worse?

Between the last claim I made and the one I am trying to make now, the process has become significantly worse. Clearly Cigna has the ability to read provider information from receipts and invoices, but I am newly required to enter this manually. I’m also asked for my phone number and country of residence. Each input is a new screen, so it’s endless clicking.

-_- Sarah -_-

a year ago

Response from developer

Hi Sarah, we appreciate your feedback. We are here to help anyway we can with questions or concerns about your claim submission. If we can be of further assistance, please email us at LetUsHelpU@CignaHealthcare.com and include your iTunes alias to connect with a care advocate. Best, Care Team

Terrible Update

The latest update makes the claim process significantly more difficult. It increases the time to submit a claim because you now have to manually input several details. The rest of the world uses OCR. Roll this update back.

paulpearman