Terrible app experience all around
The app takes minutes just load like it’s back in the dial up modem days
Barely functional
This is one of the worst apps I’ve ever used, pages rarely load correctly, it’s filled with bugs and is not fit for purpose
Doesn’t work
Very first time using the app, it allowed me to login and enter all the details for a claim. Then right when it came time to hit submit button, I get the “Sorry, something went wrong” error.
Only useful feature does not work
“Search for PPO providers in the USA” link does not work. That’s great……
Useless
I have been using the UHC global app for many years, and now have switched CIGNA. Nothing works right, and nothing gets fixed.
The app doesn’t open
The app doesn’t get past the first step of opening it.. its so frustrating and slow.
No longer loads after updating
After updating to the latest version of the app it no longer loads past the loading screen. Now completely unusable.
I guess this app was built before smart devices
Super bad
Horrible
One of the worst apps that fails at delivering basic features such as a deductible tracker. I wish I was not forced to use it.
Totally useless don’t bother
You can’t even find providers on it. A waste of bandwidth to download
Claims process just made worse?
Between the last claim I made and the one I am trying to make now, the process has become significantly worse. Clearly Cigna has the ability to read provider information from receipts and invoices, but I am newly required to enter this manually. I’m also asked for my phone number and country of residence. Each input is a new screen, so it’s endless clicking.
Show more
Terrible Update
The latest update makes the claim process significantly more difficult. It increases the time to submit a claim because you now have to manually input several details. The rest of the world uses OCR. Roll this update back.
Slow and disappointing
This app is not a time saver. It feels like a gimmick that the company came out with but has not been supporting or improving. (Just look at the other reviews).
It is still slow to do things via a desktop but it is way more reliable.
If they could fix the dialup feeling slowness of the app and get it to run smoothly they should see improvements from reviewers.
It is still slow to do things via a desktop but it is way more reliable.
If they could fix the dialup feeling slowness of the app and get it to run smoothly they should see improvements from reviewers.
Show more
The Worst
Trying to set this up and it won’t show my coverage. Then it won’t let me log in. When I say forgot password and try to reset it, it says completed successfully. But when I try to log in, it says it is no good. Then I try to reset the password again, and use the same password that wasn’t accepted and it tells me I can’t use my current password. Unacceptable Cigna!!
Show more
Horrible company, horrible app
The app is slow and buggy. Embedded browsers in the secure email? Give me a break, update your system. Stay away from this company. No update for over 2 weeks of a claim.
Horribly Frustrating App
This app is hands down THE most frustrating one I have ever had to use. In addition to everything others have mentioned, it is incredibly slow and buggy- I have just spent over an hour trying to submit just 3 new claims. One went through, the other two I have had to fully resubmit 4 and 6 times, to no avail. Every time I get all the way through to the very last page (after waiting for full MINUTES for the app to load every time I click a button), it comes up with an error that I can't even read because it isn't formatted for mobile viewing on the MOBILE APP. And my claim is lost for the 6th time.
It is already annoying enough to have to submit my own medical claims and explain the diagnosis, but to spend more than an hour on 3 claims is a ridiculous waste of customers' time. Cigna needs to work on the development of this app and their website (which isn't any better) if they care at all about customer experience, which it seems they don't. And no, after spending hours trying to submit claims on a faulty app, I am not going to email a representative just to spend more time on something that shouldn't be my problem to begin with. Do better.
It is already annoying enough to have to submit my own medical claims and explain the diagnosis, but to spend more than an hour on 3 claims is a ridiculous waste of customers' time. Cigna needs to work on the development of this app and their website (which isn't any better) if they care at all about customer experience, which it seems they don't. And no, after spending hours trying to submit claims on a faulty app, I am not going to email a representative just to spend more time on something that shouldn't be my problem to begin with. Do better.
Show more
If I could give this app 0 stars, I would.
This app has always been frustrating to use (eg, need a two-factor ID that can only be sent to my spouse’s email, long lag times, poor UI - it’s never obvious where to find what you’re looking for, etc). I’ve had to use this app for the last 3.5 years and if I can log in and submit a claim without experiencing some problem, it’s a miracle. They’ve had the same message about how they’re still working on some things for years. Right. For 3.5 years, I have hated using this app.
But now the app is not loading at all. I’ve tried to load it on multiple days, in multiple locations. And not only does it not load, it now places the blame on the user by saying it’s not loading because I have a slow connection. No. That’s not it. Your app is terrible. It’s so bad that it’s actually preventing me from submitting claims for reimbursement. But maybe that’s the business model Cigna Envoy is now employing.
But now the app is not loading at all. I’ve tried to load it on multiple days, in multiple locations. And not only does it not load, it now places the blame on the user by saying it’s not loading because I have a slow connection. No. That’s not it. Your app is terrible. It’s so bad that it’s actually preventing me from submitting claims for reimbursement. But maybe that’s the business model Cigna Envoy is now employing.
Show more
App is currently not working
App does not load, says I am on a slow network then fails to load. Very frustrating
Waste of time
Absolutely terrible. Forgets ID and password on launch without fail. Utterly useless.
Doesn’t work
The app won't open. It says it's loading, but never actually loads. Even if you wait, it still won't open. I've tried it on two devices, both Android and iPhone.
