Cigna Envoy® User Reviews

Name: Cigna Envoy®
Rating: 1.8 (305 reviews)

Cigna Envoy®

Cigna Corporation

💪 Health & Fitness

Customer Experience

Positive experience5.5% of reviews

Neutral5.5% of reviews

Negative experience89.0% of reviews

~ Based on 181 written reviews from the US App Store.

What users say

Summarized from real user reviews of Cigna Envoy®. Based on 305 reviews and a 1.8/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Simple claim submission process
⚡Fast and responsive app

Negative things

🐛Frequent crashes and freezes
🕰️Slow and unresponsive at times
🔑Frustrating login process
📁Issues with uploading documents
🤔Confusing and unintuitive UI

Is Cigna Envoy® Safe?

Cigna Envoy® does not appear safe based on available data. AppsHunter Safety Score for Cigna Envoy® is 38/100.

This assessment is based on 305 user ratings, with an App Store average of 1.8/5.

Safety Analysis

15.7% of ratings point to a safe experience

5.6% of ratings suggest some concerns

78.7% of ratings point to a risky experience

~ Based on 305 App Store ratings for Cigna Envoy®.

Is Cigna Envoy® Legit?

Cigna Envoy® appears to be a legitimate app. AppsHunter Legitimacy Score for Cigna Envoy® is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Minimalist app

Good enough to submit and track claims. Absolutely useless to understand benefits and coverage. Broken navigation and incomplete results when tracking deductibles. Outdated interface and poorly designed navigation. Redirects to the main website are useless, as there is no SSO and the credentials don’t work for cross-authentication, requiring separate user ids. Bad experience overall, but minimally useful for submitting claims

Alejandro-San Ramon

18 days ago

Response from developer

Hello Alejandro. I care about your healthcare experience and would appreciate an opportunity to look into the issues you are experiencing with the mobile app. Please send me an email at LetUsHelpU@CignaHealthcare.com and include your App Store username so I can connect you with a customer care advocate. -Martin

كيف مسموح بوجود مثل هذا التطبيق

لو لم يكن هناك تطبيق بهذا السوء لكان افضل

ADLAQL

2 months ago

Terrible app experience all around

The app takes minutes just load like it’s back in the dial up modem days

Theappreviewer247

4 months ago

Barely functional

This is one of the worst apps I’ve ever used, pages rarely load correctly, it’s filled with bugs and is not fit for purpose

Arrakeen9

5 months ago

Response from developer

Hi, I care about your app experience and I'm here to help troubleshoot your account. Please contact me at LetUsHelpU@CignaHealthcare.com and include your iTunes username. -Brooke

Doesn’t work

Very first time using the app, it allowed me to login and enter all the details for a claim. Then right when it came time to hit submit button, I get the “Sorry, something went wrong” error.

User 24

5 months ago

Only useful feature does not work

“Search for PPO providers in the USA” link does not work. That’s great……

Reese~.

10 months ago

Useless

I have been using the UHC global app for many years, and now have switched CIGNA. Nothing works right, and nothing gets fixed.

edge/planet

10 months ago

The app doesn’t open

The app doesn’t get past the first step of opening it.. its so frustrating and slow.

Rosie Saudi

10 months ago

No longer loads after updating

After updating to the latest version of the app it no longer loads past the loading screen. Now completely unusable.

•carl

a year ago

Response from developer

Hello. I'm here to support you and address the concerns you are experiencing with the mobile app. Please email me at LetUsHelpU@CignaHealthcare.com and include your iTunes username so I can connect you with a customer care advocate. -Martin

I guess this app was built before smart devices

Super bad

mohanad mohanad

a year ago

Horrible

One of the worst apps that fails at delivering basic features such as a deductible tracker. I wish I was not forced to use it.

Fabian-Bre

a year ago

Totally useless don’t bother

You can’t even find providers on it. A waste of bandwidth to download

Solitani

a year ago

Claims process just made worse?

Between the last claim I made and the one I am trying to make now, the process has become significantly worse. Clearly Cigna has the ability to read provider information from receipts and invoices, but I am newly required to enter this manually. I’m also asked for my phone number and country of residence. Each input is a new screen, so it’s endless clicking.

-_- Sarah -_-

a year ago

Response from developer

Hi Sarah, we appreciate your feedback. We are here to help anyway we can with questions or concerns about your claim submission. If we can be of further assistance, please email us at LetUsHelpU@CignaHealthcare.com and include your iTunes alias to connect with a care advocate. Best, Care Team

Terrible Update

The latest update makes the claim process significantly more difficult. It increases the time to submit a claim because you now have to manually input several details. The rest of the world uses OCR. Roll this update back.

paulpearman

a year ago

Slow and disappointing

This app is not a time saver. It feels like a gimmick that the company came out with but has not been supporting or improving. (Just look at the other reviews).
It is still slow to do things via a desktop but it is way more reliable.
If they could fix the dialup feeling slowness of the app and get it to run smoothly they should see improvements from reviewers.

Beanpole0554

a year ago

Response from developer

Hello, we value your feedback about the myCigna.com app. We'd be glad to address your concerns and help any way we can. Please email us at LetUsHelpU@Cignahealthcare.com and include your iTunes alias to be connected with a customer advocate. Best, Care Team

The Worst

Trying to set this up and it won’t show my coverage. Then it won’t let me log in. When I say forgot password and try to reset it, it says completed successfully. But when I try to log in, it says it is no good. Then I try to reset the password again, and use the same password that wasn’t accepted and it tells me I can’t use my current password. Unacceptable Cigna!!

NickyMaktab

2 years ago

Horrible company, horrible app

The app is slow and buggy. Embedded browsers in the secure email? Give me a break, update your system. Stay away from this company. No update for over 2 weeks of a claim.

alex7j

2 years ago

Horribly Frustrating App

This app is hands down THE most frustrating one I have ever had to use. In addition to everything others have mentioned, it is incredibly slow and buggy- I have just spent over an hour trying to submit just 3 new claims. One went through, the other two I have had to fully resubmit 4 and 6 times, to no avail. Every time I get all the way through to the very last page (after waiting for full MINUTES for the app to load every time I click a button), it comes up with an error that I can't even read because it isn't formatted for mobile viewing on the MOBILE APP. And my claim is lost for the 6th time.

It is already annoying enough to have to submit my own medical claims and explain the diagnosis, but to spend more than an hour on 3 claims is a ridiculous waste of customers' time. Cigna needs to work on the development of this app and their website (which isn't any better) if they care at all about customer experience, which it seems they don't. And no, after spending hours trying to submit claims on a faulty app, I am not going to email a representative just to spend more time on something that shouldn't be my problem to begin with. Do better.

Sam10922

2 years ago

Response from developer

Hello, your time is important, and we are here to help troubleshoot the issues you experience when attempting to submit your claims through our mobile app. Please write us at letushelp@cignahealthcare.com with your iTunes alias for assistance from a care advocate. -Unity

If I could give this app 0 stars, I would.

This app has always been frustrating to use (eg, need a two-factor ID that can only be sent to my spouse’s email, long lag times, poor UI - it’s never obvious where to find what you’re looking for, etc). I’ve had to use this app for the last 3.5 years and if I can log in and submit a claim without experiencing some problem, it’s a miracle. They’ve had the same message about how they’re still working on some things for years. Right. For 3.5 years, I have hated using this app.

But now the app is not loading at all. I’ve tried to load it on multiple days, in multiple locations. And not only does it not load, it now places the blame on the user by saying it’s not loading because I have a slow connection. No. That’s not it. Your app is terrible. It’s so bad that it’s actually preventing me from submitting claims for reimbursement. But maybe that’s the business model Cigna Envoy is now employing.

Kcb93726

2 years ago

Response from developer

Hello, thank you for taking the time to share your experience and feedback. We'd like an opportunity to connect and troubleshoot the concerns you've mentioned with the mobile app to see how we can help. Please write to us at LetUsHelpU@cignahealthcare.com with your iTunes alias to be connected with a care advocate who can assist. With care, Jasmyn