Comparison

Cigna Envoy® vs MembersWorld by Bupa Global

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Cigna Envoy®

Manage your health benefits and submit claims on the go with this app designed for Cigna Global Health Benefits customers. Access features like provider search, ID cards, and secure messaging to stay on top of your healthcare needs worldwide.

Highlights
  • Submit and view claims
  • View and print ID cards
  • Find healthcare providers
  • Multi-language support
  • Secure messaging
  • Pharmacy access
Read full description

The Cigna Envoy® app is designed for Cigna Global Health Benefits® customers to manage health benefits and submit claims anywhere. You’re mobile, so are we. Features available are based on the coverage you have with Cigna Global Health Benefits for our global travelers. For myCigna users, please download the myCigna app. The Cigna Envoy® app delivers simplified, intuitive, and self-service features on the go. Key features: • Registration and option to enable two-factor authentication • Multiple languages allowing you to choose your preferred language • Submit and view your claims • View and Print ID cards for the entire family • Find health care providers and facilities • Pharmacy Access • Contact Cigna through a secure mailbox

About

MembersWorld by Bupa Global

Easily manage your international health insurance policy on the go. Submit and track claims, request pre-authorisations, and access virtual consultations with doctors 24/7. Stay connected with secure messaging and access your membership details anytime.

Highlights
  • Process and track claims
  • Request pre-authorisation
  • Global virtual consultations 24/7
  • Secure in-app messaging
  • View digital membership cards
  • Access policy documents
Features
Read full description

The Bupa Global MembersWorld app is designed to make managing your Bupa Global policy easier on the go. You can use the app to: Process Claims - Submit claims for you and your dependants - View and track progress - Add any missing information Pre-authorisation - Request pre-authorisation for you and your dependants - View and track progress Global Virtual Care We have partnered with Teladoc Health to connect you to a global network of doctors - Virtual consultations available 24/7 via video or telephone - Unlimited number of consultations - Multiple language options Message us - Contact us at any time with messaging - Receive push notifications when an agent responds - View membership cards for everyone on the policy, even when not connected to the internet - View and download policy documents - Manage your cards and make payments - Manage account details and settings To use the app, you’ll need to be a Bupa Global member.

Screenshots

Cigna Envoy®4 screens
MembersWorld by Bupa Global4 screens

Verdict

The call

The clearest difference is rating: MembersWorld by Bupa Global at 4.5 against Cigna Envoy®'s 1.8. MembersWorld by Bupa Global also leads on review sentiment (36% vs 6%) and update cadence (monthly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MembersWorld by Bupa Global holds the better App Store score, 4.5 against 1.8. Both are backed by a comparable volume of ratings — 305 and 122 respectively. Written reviews point the same way: 6% of Cigna Envoy®'s written reviews are positive against 36% of MembersWorld by Bupa Global's.

UpkeepUpdate frequency

Cigna Envoy® ships an update every 2 months, MembersWorld by Bupa Global monthly. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.

Scorecard3 real differences · 7 level
Cigna Envoy® versus MembersWorld by Bupa Global: the parameters behind the verdict, then further details
ParameterCigna Envoy®MembersWorld by Bupa Global
PriceFreeFree
Rating1.8 (305 ratings)4.5 (122 ratings) — better
Positive reviews5.5% of reviews35.9% of reviews — better
Number of ratings305 — better122
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad — betteriPhone
Requires iOS16.0 — better16.4
Further details — not scored
Size50 MB72 MB
Age rating4+4+
DeveloperCigna CorporationBupa

Customer experience

Cigna Envoy®

All ratings305 ratings
Positive15.7%
Neutral5.6%
Negative78.7%
Written reviews181 reviews
Positive5.5%
Neutral5.5%
Negative89.0%

MembersWorld by Bupa Global

All ratings122 ratings
Positive87.7%
Neutral2.5%
Negative9.8%
Written reviews64 reviews
Positive35.9%
Neutral6.3%
Negative57.8%

User reviews

Cigna Envoy®

From 305 App Store ratings

What we love

  • 👍 Simple claim submission process
  • ⚡ Fast and responsive app

Room to improve

  • 🐛 Frequent crashes and freezes
  • 🕰️ Slow and unresponsive at times
  • 🔑 Frustrating login process
  • 📁 Issues with uploading documents
  • 🤔 Confusing and unintuitive UI

MembersWorld by Bupa Global

From 122 App Store ratings

What we love

  • 👍 Easy to use for claims
  • 👍 Intuitive interface
  • 👍 Convenient for pre-authorisations
  • 👍 Quick claim submission
  • 👍 Good for tracking claims

Room to improve

  • 🐛 Constant login required
  • 🐛 Slow performance
  • 🐛 Frequent crashes
  • 🐛 Registration issues
  • 🐛 App not working on iPhone

Bugs and requests

Cigna Envoy®

Reported bugs

3 issues
  • App fails to load past the loading screen
  • Secure email feature not functioning properly
  • Inconsistent behavior when submitting claims

Requested features

4 requests
  • Add biometric login (e.g., Face ID, Touch ID)
  • Improve claims tracking and status updates
  • Integrate with digital wallets for insurance cards
  • Provide more detailed plan and coverage information

MembersWorld by Bupa Global

Reported bugs

15 issues
  • App thinks user is a first-time user every time
  • App crashes right after logging in
  • App crashes when submitting forms
  • FaceID/PIN entry is broken, causing a loop
  • App crashes as soon as you put in email and password
Show 10 more
  • App closes as soon as logged in on iPhone 13
  • App crashes on startup
  • App crashes when clicking 'get started'
  • App restarts when switching away
  • App does not accept membership number
  • App does not show login screen
  • App does not accept comma for decimals, only dot
  • App does not accept anything to the right of the decimal point for claim amounts
  • App is not designed for hospitalisation claims
  • App malfunctions and cannot submit forms

Requested features

8 requests
  • Add Face Recognition for quicker access
  • Add Face ID support for logging in
  • Add a feature for recurring claims
  • Improve claim submission for hospitalisation
  • Allow saving 'pay to account' info
Show 3 more
  • Improve date input for claims
  • Allow dot separator for decimals in claim amount
  • Open iPad version in landscape view

In-app purchases

None

Cigna Envoy®

No in-app purchases

None

MembersWorld by Bupa Global

No in-app purchases

Questions

Is Cigna Envoy® free?
Cigna Envoy® is free to download, with no in-app purchases.
Is MembersWorld by Bupa Global free?
MembersWorld by Bupa Global is free to download, with no in-app purchases.
Which has better reviews, Cigna Envoy® or MembersWorld by Bupa Global?
MembersWorld by Bupa Global is rated higher. Cigna Envoy® averages 1.8 out of 5 from 305 ratings, while MembersWorld by Bupa Global averages 4.5 from 122 ratings.
Do Cigna Envoy® or MembersWorld by Bupa Global have ads?
Neither Cigna Envoy® nor MembersWorld by Bupa Global shows ads.
Which is updated more often, Cigna Envoy® or MembersWorld by Bupa Global?
Cigna Envoy® ships an update every 2 months, and MembersWorld by Bupa Global monthly. Most recently, Cigna Envoy® was updated on September 21, 2026 and MembersWorld by Bupa Global on September 23, 2026.

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