Issues with insurance and app; no resolution
EyeMed magically showed our plan as ‘terminated’ the week before our child’s eye appointment. When we booked the appointment, it showed active. The week before, doctors office called asking why the insurance was no longer showing. EyeMed blamed GEHA, but GEHA confirmed we had always been active. Then they told me it could take up to 30 days for us to show active in the system again FOR THE INSURANCE WE WERE CONFIRMED TO ALREADY HAVE, and would not be fixed by the appointment so we’d either need to cancel or self-pay. They had no mechanism to reimburse us for the self-pay costs due to their error. Since that time, the app still shows me as a “termed user” and I can’t see my card or anything. I have submitted help requests in the app but they have never responded.
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NFNice try, Facebook...
Can’t use since required iOS 18
Why require iOS 18???? Some app users don’t have newer devices.
CCfpms
Do better
Making people download the app for better metrics just to access the digital id card is a laughable membership experience
D4Digital id card 4
Enjoying app
Easily accessed my account for an appointment the next day
JJoyboy08/18/1994
Eye med
Eye med
CChodestroker8998
