Issues with insurance and app; no resolution
EyeMed magically showed our plan as ‘terminated’ the week before our child’s eye appointment. When we booked the appointment, it showed active. The week before, doctors office called asking why the insurance was no longer showing. EyeMed blamed GEHA, but GEHA confirmed we had always been active. Then they told me it could take up to 30 days for us to show active in the system again FOR THE INSURANCE WE WERE CONFIRMED TO ALREADY HAVE, and would not be fixed by the appointment so we’d either need to cancel or self-pay. They had no mechanism to reimburse us for the self-pay costs due to their error. Since that time, the app still shows me as a “termed user” and I can’t see my card or anything. I have submitted help requests in the app but they have never responded.
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Can’t use since required iOS 18
Why require iOS 18???? Some app users don’t have newer devices.
Do better
Making people download the app for better metrics just to access the digital id card is a laughable membership experience
Enjoying app
Easily accessed my account for an appointment the next day
Eye med
Eye med
Glasses
Talking with a human is nearly impossible. All I need is an Optician.
Ok, not great
Navigation is a nightmare, filter by plus providers doesn’t work.
Can’t log into App
Got a new iPhone 17 Pro Max and can’t log into the app only online.
Best Coupons
I save a lot of money using eye med!
I don’t see any value in this
There are so many hoops to jump through to get some assistance with paying for glasses. With the monthly premiums and the balance owed, I’m still paying way more for glasses through EyeMed. Their providers charge a lot more than what EyeMed covers. Most opticians in my community have sales that are much better than the EyeMed price.
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Just got the app
So far so good
Consumer
Very disappointed that Costco is not a provider and reimbursement for non authorized providers is minimal
So far this insurance is GREAT
So far so good !! I love how easy the app is too and being able to have it with you digitally. Had an eye appointment today & already can see the claim. I can see my benefits & any special offers. Not to mention the ease of finding an optometrist in your network from a tap of the button.
Great
This app is easy to navigate and works great
Not working or loading
For whatever reason, this app has never loaded or worked with me ever. I’ve been frustrated many times and I’m unsure with what to do next as it always fails to load.
First Impressions from a 1 minute visit
So far it seems the developers know how to implement a good user friendly script, seems to be streamlined well and functionality wise also well put together. Much appreciation to the fellow coders and script writer who helped developed this app!
No la recomiendo
La aplicación tiene muy poca claridad. En ningún lugar se puede ver el ID de miembro ni la información necesaria para manejar la cuenta. Cuando intentas comunicarte con atención al cliente, nunca responden por teléfono y tampoco contestan por el chat. Es frustrante tratar de cancelar o hacer cualquier gestión porque simplemente no hay manera de recibir ayuda. Una aplicación que maneja un seguro debería ser mucho más clara y tener soporte real. Muy mala experiencia.
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So bad
one of the worst apps on apple store!
Constant crashing.
Constant crashing.
Crashes when finding a doctor
App crashes everytime you tap find a doctor
