Impossible to Find an In-Network PCP
This is honestly ridiculous. Surest seriously needs to update and improve its app.
I spent over two hours trying to schedule a basic PCP appointment, and I still was not able to schedule one.
When I searched for a PCP in the Surest app, it provided me with a list of doctors, including their names and phone numbers. I called more than 10 doctors from the list. Half of them told me that they do not accept UnitedHealthcare/Surest insurance. Then why are they listed as available PCPs in the Surest app in the first place?
Others told me they are completely booked until March of next year. Some offices said the only option they currently have is a nurse practitioner, with appointments available in December.
So what exactly is the expectation here? Am I supposed to wait until December just to see a nurse practitioner for a basic primary care appointment? And if all the doctors are booked for months, does that mean I need to schedule a PCP appointment six months or a year in advance every time?
If I have a health concern that needs to be addressed now, what am I supposed to do?
The provider directory needs to be accurate and up to date. Doctors who don’t accept the insurance should not appear as available providers, and there should be a clear indication of actual appointment availability.
Finding a PCP should not take two hours of calling random offices from an insurance app and still end with no appointment.
Please fix the provider directory and make the app actually useful for finding in-network providers who are accepting new patients.
I spent over two hours trying to schedule a basic PCP appointment, and I still was not able to schedule one.
When I searched for a PCP in the Surest app, it provided me with a list of doctors, including their names and phone numbers. I called more than 10 doctors from the list. Half of them told me that they do not accept UnitedHealthcare/Surest insurance. Then why are they listed as available PCPs in the Surest app in the first place?
Others told me they are completely booked until March of next year. Some offices said the only option they currently have is a nurse practitioner, with appointments available in December.
So what exactly is the expectation here? Am I supposed to wait until December just to see a nurse practitioner for a basic primary care appointment? And if all the doctors are booked for months, does that mean I need to schedule a PCP appointment six months or a year in advance every time?
If I have a health concern that needs to be addressed now, what am I supposed to do?
The provider directory needs to be accurate and up to date. Doctors who don’t accept the insurance should not appear as available providers, and there should be a clear indication of actual appointment availability.
Finding a PCP should not take two hours of calling random offices from an insurance app and still end with no appointment.
Please fix the provider directory and make the app actually useful for finding in-network providers who are accepting new patients.
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Awful
They steer you toward the worst doctors in the region. Doctor information is always outdated and wrong. Pricing is wrong. This app is worthless.
Update. They removed Face ID for some reason and now it’s impossible to get the app to open. Mamma Mia.
Update. They removed Face ID for some reason and now it’s impossible to get the app to open. Mamma Mia.
hard to use
Login is terrible. The app is really hard to find the right doctor. And surest is easy to audit and reject the medication I got from doctors even it’s totally ok when I used other insurance providers.
Forced to watch a surest ad
I opened the app and it forced me to watch a advertisement for Surest
trash horrible company
the worst health plan you can get is through them, they are a completely trash pathetic company that likes to act like they are the best but in reality they are trash. there was several times were there was some billing issues with them and they had me to keep calling back and forth with the hospital facility and surest customer support until they can finally get it resolved months later. i wouldn’t recommend this trash pathetic company
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