Horrible app
Was great at first then all of a sudden it won’t read my face and always has me change my password. Says it sent email but no email on spam or inbox. Constant problems with this app. Might as well just call a representative with all the trouble
Xxfysdhy
Example of a typical buggy slow insurance app
This app has one goal: to prevent you from accessing medical care when you search for it.
It achieved the goal spectacularly well by slowing down during searches, showing incorrect info, making navigation really hard and unintuitive and making it seem buggy even on a 1Gbps connection. Kudos.
It achieved the goal spectacularly well by slowing down during searches, showing incorrect info, making navigation really hard and unintuitive and making it seem buggy even on a 1Gbps connection. Kudos.
FFreedomNL
Why surest is not like UHC app
Tired if this application, after each upgrade, not longer allow face recognition, and require a reset of the password. That happen when use cheaper developers
MMSpsofsht
Impossible to Find an In-Network PCP
This is honestly ridiculous. Surest seriously needs to update and improve its app.
I spent over two hours trying to schedule a basic PCP appointment, and I still was not able to schedule one.
When I searched for a PCP in the Surest app, it provided me with a list of doctors, including their names and phone numbers. I called more than 10 doctors from the list. Half of them told me that they do not accept UnitedHealthcare/Surest insurance. Then why are they listed as available PCPs in the Surest app in the first place?
Others told me they are completely booked until March of next year. Some offices said the only option they currently have is a nurse practitioner, with appointments available in December.
So what exactly is the expectation here? Am I supposed to wait until December just to see a nurse practitioner for a basic primary care appointment? And if all the doctors are booked for months, does that mean I need to schedule a PCP appointment six months or a year in advance every time?
If I have a health concern that needs to be addressed now, what am I supposed to do?
The provider directory needs to be accurate and up to date. Doctors who don’t accept the insurance should not appear as available providers, and there should be a clear indication of actual appointment availability.
Finding a PCP should not take two hours of calling random offices from an insurance app and still end with no appointment.
Please fix the provider directory and make the app actually useful for finding in-network providers who are accepting new patients.
I spent over two hours trying to schedule a basic PCP appointment, and I still was not able to schedule one.
When I searched for a PCP in the Surest app, it provided me with a list of doctors, including their names and phone numbers. I called more than 10 doctors from the list. Half of them told me that they do not accept UnitedHealthcare/Surest insurance. Then why are they listed as available PCPs in the Surest app in the first place?
Others told me they are completely booked until March of next year. Some offices said the only option they currently have is a nurse practitioner, with appointments available in December.
So what exactly is the expectation here? Am I supposed to wait until December just to see a nurse practitioner for a basic primary care appointment? And if all the doctors are booked for months, does that mean I need to schedule a PCP appointment six months or a year in advance every time?
If I have a health concern that needs to be addressed now, what am I supposed to do?
The provider directory needs to be accurate and up to date. Doctors who don’t accept the insurance should not appear as available providers, and there should be a clear indication of actual appointment availability.
Finding a PCP should not take two hours of calling random offices from an insurance app and still end with no appointment.
Please fix the provider directory and make the app actually useful for finding in-network providers who are accepting new patients.
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AAssyl.A
Awful
They steer you toward the worst doctors in the region. Doctor information is always outdated and wrong. Pricing is wrong. This app is worthless.
Update. They removed Face ID for some reason and now it’s impossible to get the app to open. Mamma Mia.
Update. They removed Face ID for some reason and now it’s impossible to get the app to open. Mamma Mia.
Cccins11
