Horribly Inconsistent and Buggy as Hell
This app is a nightmare to use. I’ve had several issues with activating will-call through the app, often forced to talk to the AI chatbot that’ll just pawn me off to a live agent who will ask me to repeat all the information I’d just provided all over again. After that, there’s an 80/20 chance that the live agent didn’t actually confirm will-call at all and the option to contact support is disabled, only giving you the option to speak with the transport provider and without fail, every time the transport provider has not actually been informed that I am ready to be picked up, so I’m sitting at the doctor’s office for an hour waiting for transport to come hy because they have to find someone at the last minute. I am literally right now waiting to have a new transport provider assigned because the live agent I chatted with didn’t active will-call and instead changed the round-trip status to one-way. Absolutely miserable experience every time.
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Useful but glitchy
This app is much better than trying to call in trips. But it frequently marks the same addresses as rejected for one day and approved for the next. Trips marked as mileage reimbursement get switched to car driver at random. Favorites won’t save. And trips cannot be saved to copy over even if it’s the same trip week after week. It’s not three times a week so I can’t get a standing order.
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AVOID at all costs— unreliable, unhelpful, & a genuine headache
Caused medical neglect.. missed an important appt that took 6 months to get.. now I have no idea when I’ll get another all because of this ridiculous 3 day rule, I didn’t plan to break & fracture my foot in several places the night prior .. I even had Medicaid call to override the rule as well as a caseworker set up the ride for me due to being unable to bare any weight on my right side… yet, it still got denied every time and I say every because both the case worker and the Medicaid employee tried 3x .. my pharmacy request to get my pain meds as well. I would think those are rather urgent considering my situation .. this is just beyond ridiculous. I will be filing a formal grievance.. this has been a huge headache for me, I don’t appreciate it
I also forgot to add it was a massive headache when I was able to drive and using the reimbursement logs.. I never got several reimbursements sent despite emailing over the paperwork. I got reimbursed maybe twice out of the entire time I used those.. which is irritating considering how time consuming it is to do them .. about 30 minutes a phone call and if anything changes with the time -even an hr, then you got to.. go through that again to let them know.. wasted my time when I could’ve done other things instead of making phone calls and going back out of my way to get a signature I forgot to ask for.
Bottom line is they don’t seem to be very reliable in any way shape or form, nor empathetic/understanding of their members.. it’s just about the multi-million dollar deal they have
I also forgot to add it was a massive headache when I was able to drive and using the reimbursement logs.. I never got several reimbursements sent despite emailing over the paperwork. I got reimbursed maybe twice out of the entire time I used those.. which is irritating considering how time consuming it is to do them .. about 30 minutes a phone call and if anything changes with the time -even an hr, then you got to.. go through that again to let them know.. wasted my time when I could’ve done other things instead of making phone calls and going back out of my way to get a signature I forgot to ask for.
Bottom line is they don’t seem to be very reliable in any way shape or form, nor empathetic/understanding of their members.. it’s just about the multi-million dollar deal they have
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Great Drivers!
Professional, clean vehicles and punctual! Recommend!
HOW DARE YOU!!!
You have an awful lot of nerve passing this app off as anything helpful to the sick/disabled/elderly. You app leaves injured and disabled on the side of the road unable to get a ride home!!! It’s faulty, poorly designed… it’s useless.
